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Tax Credits help line - Alternative number is ...

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1101113151639

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  • eandjsmum
    eandjsmum Posts: 465 Forumite
    Tenth Anniversary 100 Posts Combo Breaker
    Try using 01355 359007 I got through staightaway on Monday although they are busy at the moment as its 31 july tommorrow. Good Luck
  • Mandles
    Mandles Posts: 4,121 Forumite
    I thought that i would post the alternative number for tax credit helpline/renewals as it is really busy today with everyone leaving it until final days to renew.

    Ring
    01355-359 007


    i got through first time as opposed to continually being slung out the system.


    It is the "
    From outside the UK" alternative number and is a Scotland number.
  • Telfordstar
    Telfordstar Posts: 112 Forumite
    Mandles wrote: »
    I thought that i would post the alternative number for tax credit helpline/renewals as it is really busy today with everyone leaving it until final days to renew.

    Ring 01355-359 007

    i got through first time as opposed to continually being slung out the system.


    It is the " From outside the UK" alternative number and is a Scotland number.


    I used this number and got told off, it is as you say for outside uk, I got told it was on my file not to call this number again.
  • emsywoo123
    emsywoo123 Posts: 5,440 Forumite
    I used this number and got told off, it is as you say for outside uk, I got told it was on my file not to call this number again.

    Yup, I got this too,a nd they wouldn't help me :o
  • sais1
    sais1 Posts: 4 Newbie
    Thanks for all your help, i eventually got them on the phone, and our payments have been stopped as apparatly my hubby earns to much, althought he only earned a thousand pound extra than last year!!! cutting my entitalment from £135 to less than 30 a week, a bit scarry as my husband is self employed and work is quite just now, i am pregnant with our third child and to top the lot our landlord has put our house on the market!!! what a lovely summer holiday am having this year!!! nevermind every cloud has a silver linning!!!!:A
  • NASA_2
    NASA_2 Posts: 5,571 Forumite
    Which is why it is stupid to use these numbers that get put on the internet.

    Especially internal numbers - they are internal numbers for a reason.
  • vezhaybrit
    vezhaybrit Posts: 10 Forumite
    After waiting since April I finally recieved a letter yesterday saying my backdated tax credits were paid into my account on 20th July and my weekly payment would start on Monday 26th July.

    Surprise surprise, theres nothing gone in my account. I have checked the letter and they have the right bank details, so another c*ck up.

    Have been trying to phone all day but they're not even taking calls now. It says ring back after 31st July.

    So after all this time it still not sorted competently. And I sound surprised lol.

    So if anyone has a number they're actually answering I would be grateful. Thanks
  • toonbaz
    toonbaz Posts: 204 Forumite
    the helpline will be the same all this weekend due to the 31st being the deadline for tax credit renewals, you will find it easier to get through on monday. not a lot of other options really.
  • I think you will just have to wait unti Monday :(
  • Always_Harassed
    Always_Harassed Posts: 1,087 Forumite
    Mandles wrote: »
    I thought that i would post the alternative number for tax credit helpline/renewals as it is really busy today with everyone leaving it until final days to renew.

    Ring 01355-359 007

    i got through first time as opposed to continually being slung out the system.


    It is the " From outside the UK" alternative number and is a Scotland number.

    Asked where I was calling from and told to phone back on uk no. Have got 3 mins of messages several times today and told to phone back - goodbye. It's like being on the weakest link.
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