PRICE RISE: Cancel your THREE contract early. (merged)

kai666

Have you made a claim for the money yet? You have to send your bills to them at certain times during the year to get your cashback. The money is not sent to you automatically.

I would imagine cancelling would be a problem as the cashback would be a problem as the contract is with the phone company, while the cashback is from e2save

Mancunian

hi all.... hope you 3 owners arent too confused!

If you havent had the letter then I have now had time to scan it... if u want a copy please PM me.

I've just noticed that there is a freephone number on the letter to discuss this increase: 0800 358 6795

be careful out there!

jig

What are people moving to?Are there other similar deals with peak 500 mins with a reasonable monthly chrage?What are the deals?Is porting nos from three easy?

Anon

Caution is required - if you are in a cashback contract, you also have a contract with the supplier as well as 3 - therefore if you cancel, they tend to have something in their T&C about claiming money back from you if you change the contact (usually first six months if I recall) as they have their commission claimed back by the network in that time). If I recall, my CPW contact (£2.99 month/12 months) stated that you could not change the contract at all in the 12 months, including changing tariff, or you would loose the cashback.

So in summary, don't cancel before you check as you may have 2 contacts - one with 3, one with the mobile phone shop - the change in T&C may mean that you can get out of the 3 contact but I doubt it would get you out of the shop contact and may leave you facing a large bill.

Anon

iceburn

to ther person saying where ppl moving to. Moving to O2 they have some good tariffs at the moment. Ppl who have no good coverage of three / o2 are moving to Vodafone / Orange. And ppl who want to move back to Three and keep the number are moving the number to Virgin and than back to Three on a new contract but with a PAC code to keep the old number.

reelcrazy

Has anyone successfully cancelled their contract because of this? Also, this may be a stupid question but do you have to give the handset back to Three if you cancel?

2ax

On another thread discussing change of terms (Orange, 0800 numbers), someone has pointed out that Orange have rolled back the change for people that objected to it as a change of T&C.

People contemplating cancelling the whole contract on these grounds should be very careful that they have discussed their objection to this proposed change with 3, have given 3 ample chance to reconsider, and are certain they can prove that 3 have refused, before proceeding to cancel.

And, as reelcrazy suggests, read the T&C about the fate of the phone on early cancellation.

The same would apply to any deal where one party proposes a change that the other does not like. It is only (arguably) a breach of contract when it finally happens, not when it is first suggested for re-negotiation.

Scrounger

reelcrazy wrote:

Has anyone successfully cancelled their contract because of this?

Yes - two cancellations confirmed today by 3 Customer Options.

reelcrazy wrote:

Also, this may be a stupid question but do you have to give the handset back to Three if you cancel?

The handset is yours to keep (it became your property the minute you received it).

Everybody who has a current 3 contract should apply for the £5/month reduction in line rental (if they don't want to cancel completely).

Scrounger

mrnomoneybags

I have now cancelled my Three contract and i got my PAC code also.

I am/was 4 months into my contract.

Moving to easymobile

reelcrazy

Thanks for the comments guys. I am going away for the weekend so I will have a good think about what I want to do with my three contract and maybe cancel next week or get the £5 discount.