£100 To Open A Current Account With The Cooperative Bank

uzubairu

uzubairu wrote: »

Just an update from me too.

I sent them a letter last Saturday (13th December) after being fobbed off all week.

I phoned them today, and have been told that they have received the letter and it is being processed and I should be receiving the payment, as they have checked the content of my letter.

The advisor said that there may be a slight delay with it being Christmas, but I should be receiving the payment soon.

I hope this is the last time I have to call them.

There were 2 payments into my linked savings account today (24/12/08).
£100 + £15. :T

So I'll just wait for the letter to confirm what the £15 is for, but I'm not complaining.

I got more joy from sending the one letter to the Customer Feedback Department, than from all the calls made to the Call Centre.

lolly5648

uzubairu wrote: »

There were 2 payments into my linked savings account today (24/12/08).
£100 + £15. :T

So I'll just wait for the letter to confirm what the £15 is for, but I'm not complaining.

I got more joy from sending the one letter to the Customer Feedback Department, than from all the calls made to the Call Centre.

May I ask what you put in your letter as you were so successful - I have paid in £800 pm since September and haven't received anything. I have used the debit card a couple of times and transferred money in and out electronically so they can't say I haven't used the account.

Thanks

uzubairu

I mentioned the fact that in my dealings with the Customer Advisor, he clearly stated that I would be receiving the bonus payment by 22nd December if the monthly payments of £800+ were made.

If the Customer Advisor had made a mistake (in processing my application over the phone), then that was an internal matter for them to resolve, which should have no bearing on my receiving the bonus especially when I had met all the conditions outlined to me when I opened the account.

PM and I'll send you a full transcript.

uzubairu

lolly5648 and starM - PM sent.

jjdevine

i rang to chase this with co-op on the 22nd December (opened account via phone in August, however they verbally confirmed a number of times that I would get the £100 incentive). They told me that they are paying everybody on 12th January and have sent out letters about it (I haven't received anything but they said they'd send again).

Has anybody else been told the same?

Essenchill

Not been told this and not received the letter either jjdevine!

tinkerbel

me, oh and my mum all got the bonus for just transferring £800 between our accounts every month!! wooooo

mistermoneysaver

uzubairu wrote: »

I mentioned the fact that in my dealings with the Customer Advisor, he clearly stated that I would be receiving the bonus payment by 22nd December if the monthly payments of £800+ were made.

If the Customer Advisor had made a mistake (in processing my application over the phone), then that was an internal matter for them to resolve, which should have no bearing on my receiving the bonus especially when I had met all the conditions outlined to me when I opened the account.

PM and I'll send you a full transcript.

Hi, I too am having the same problem. Could I possibly have a copy of the transcript and where to send it please.
Many thanks and a happy new year.

uzubairu

mistermoneysaver wrote: »

Hi, I too am having the same problem. Could I possibly have a copy of the transcript and where to send it please.
Many thanks and a happy new year.

I've sent you a PM.

The address I sent it to is:-

The Co-operative Bank
Personal Customer Services
PO Box 200
Delf House
Southway
Skelmersdale
WN8 6GH

uzubairu

From my follow-up letter

Your complaint
My understanding of your complaint is that when you opened the above account you were advised that there would be a £100.00 bonus before 22 December.

My Investigation
On reviewing your complaint, I can confirm that the incentive was payable to customers who opened their accounts at the branch and met the criteria of crediting £800.00 for a period of 3 months.

A number of customers were given incorrect information when telephoning our call centre, which has meant that their account was not automatically credited.

My Decision
I fully appreciate and agree that our customers should not be penalised due to the misinformation being provided by our Customer Services Department. I have therefore arranged for the £100.00 to be credited to your linked savings account today.

It then goes on to say that I can refer to the Financial Ombudsman Service if I am not happy with the decision.
I won't need to do that now. :xmassmile

Write them a letter, because they have to respond to it and can't ignore you.