Three Itemised Billing Charges (merged threads)

davieg11

jamiesd wrote: »

My case is that i have not got access to the internet.
After finally giving up on a deadlock letter i am waiting for the 12 weeks (from Aug 5th) to be up so Otelo will take my case. Until then they can do nothing for me.

They have also taken mine


So are they now taking your case or are you having to wait 12 weeks?????????

davieg11

rev_henry wrote: »

I believe that was me. I've just had the forms to sign and return with all my paperwork.

I have just signed a form and sent it back to otelo also. So lets see what happens next.

jamiesd

davieg11 wrote: »

They have also taken mine


So are they now taking your case or are you having to wait 12 weeks?????????

i have to wait 12 weeks(5 weeks now) but either way they have confirmed they are taking my case with or without a deadlock letter.

Skintmama

We have just had a call from 3 in response to our recorded letter.....their date of our renewal seems different to ours (although it is after Oct 2007 anyway) so we will have to check our records. However, they are claiming that due to being ordered(!!!!) to change their terms in order to maintain their UK licence then changes, even to our detriment, do not give us the right to cancel without charge.

Is this true or are we being hoodwinked?

I haven't read the thread for a few days so will go back to see if there is anything mentioned here.

jasonwatkins

they were NOT "ordered" to change their T's & C's at all. That is complete bull.

mishkanorman

however, under the terms it does state that the right to cancel without fee is waivered if the contract is changed due to changes in the law. I expect this is what they are referring to.

Skintmama

jasonwatkins wrote: »

they were NOT "ordered" to change their T's & C's at all. That is complete bull.

Where might I go to prove this please Jason?

Skintmama

mishkanorman wrote: »

however, under the terms it does state that the right to cancel without fee is waivered if the contract is changed due to changes in the law. I expect this is what they are referring to.

Yes, this is exactly what they were claiming.

I realise why our contract end date varied from 3's ........we had a phone upgrade and changed the contract, so the new 18 months got added on to the two months remaining on the old contract.

mishkanorman

they claimed with my upgrade that the 12 months would start from the official end date of the original contract - sept, but the min/text amount changed and the price went up. I was supposed to get the new package for £20 p/m which included a £5 p/m discount. they now claim that the discount wont be applied until the new contract officially starts. eh ??? so i ended up paying 3 months of £25 quid rather than the £20 i was expecting.

mishka

Skintmama

Mishka - I think I am starting to understand how 3 works now!!!!!!! They always benefit.


One strange thing from the call, was that we were told that if we let the contract run, 3 might make us a very nice offer later.........now what is that supposed to mean?