We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Three Itemised Billing Charges (merged threads)
Comments
-
I gave up asking for a deadlock letter, but asked that they send me what they are saying in writing, which they have actually done. However they have not used the term 'deadlock letter' or 'final position' as they did in emails. It just states that I can not cancel without charges.
Can I count this as a deadlock letter, or will I have to ask OTELO do you think?0 -
-
My case is that i have not got access to the internet.
After finally giving up on a deadlock letter i am waiting for the 12 weeks (from Aug 5th) to be up so Otelo will take my case. Until then they can do nothing for me.0 -
otelo sent me a standard letter, they wont get involved as it was a commercial decision and as such out of their hands. load of pap
mishkaBow Ties ARE cool :cool:"Just because you are offended, doesnt mean you are right" Ricky Gervais
0 -
mishkanorman wrote: »otelo sent me a standard letter, they wont get involved as it was a commercial decision and as such out of their hands. load of pap
mishka
dont give up as someone on this thread said that otelo said they may have a case about 3 not informin us properly0 -
otelo have taken on my case.0
-
They have also taken mine0
-
I believe that was me. I've just had the forms to sign and return with all my paperwork. This 'commercial decision' thing seems ridiculous, maybe I'm reading it wrong but otelo could still reject the case. We'll see what happens, I'm sure I'm reading it wrong seeing as how the guy on the phone at otelo said there could be a case, and filled out all the forms for me.dont give up as someone on this thread said that otelo said they may have a case about 3 not informin us properly0 -
ok ive sent another email to otelo requesting them to reconsider,
can everyone with an otelo complaint going through, give a quick update ???
ta
mishkaBow Ties ARE cool :cool:"Just because you are offended, doesnt mean you are right" Ricky Gervais0 -
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.8K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 260K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards