Three Itemised Billing Charges (merged threads)

jadeyandcoke

just spoke to three again and they have once again denied all knowledge of this charge. slightly strange considering it's going to be implemented in four days time. i don't know whether to go directly to cancellations and explain situation as i can't get a straight answer out of anyone. i've been told by customer services that it is going to be implemented but i've been told by others in customer services that it won't be implemented.
does anyone know if three have a number in the UK that i can contact without going near customer services?

jadeyandcoke

just spoke to three in glasgow, who were no help at all. didn't even answer my question and just told me to write to head office! this is seriously annoying me now...

Quentin

Why?

Just await any developments - this note regarding charges for billing has been there for years, and never actioned.

jadeyandcoke

Quentin wrote: »

Why?

Just await any developments - this note regarding charges for billing has been there for years, and never actioned.

well it's concerning me because two people from three customer services have told me that the charge is being implemented and another two have told me that it's not. it's just very confusing and i don't want to get my bill in four weeks and find they have charged me for it. i mean, why have a note saying they're going to charge for it, and they never action it? what's the point in that?

Quentin

If the worry is stopping you sleeping you could always cancel paper billing and rely on their on line billing service.

Otherwise do as you posted above:

my next paper bill is due around the 28th... so i'll have to wait another month before i can do anything if they don't announce it.

brett_2

Hi Brett

Thanks for your email asking us about the charge for itemization billing.

I confirm that there is no charge for getting itemized bills. We will definitely let you know if we’re applying any charge for itemized billing in future.

If you have any questions, please call us on 333 (Free) from any 3 handset or 08707 330333, charged at the applicable national rate.

I hope the above information clarifies the matter.

Your views and opinions are important to us. Please take two minutes to complete our short survey at http://www.three.co.uk/responsesurvey. Your feedback will help us deliver a better customer experience.


Regards



Godfrey Edge
3 Customer Services
08707 330 333
www.three.co.uk.

c-m

Is that for certain then, this isn't going ahead? Its the 31st so i guess it would have started.

mishkanorman

We wont know now until the next bill, the date hasnt changed from 31st july on their website as the CS agent told me, so it seems it may still be going ahead ???

Quentin

You have it in writing from them that they won't charge you for this, but still keep scaremongering.

The date moves forward (as has already been posted), and as soon as they opened for business today the date duly moved on. They now say it is free till 20/10/08.

One charge they are increasing next month, though - they are putting up the charge for anyone not paying by direct debit from £3 to £4 a month.

c-m

Quentin wrote: »

You have it in writing from them that they won't charge you for this, but still keep scaremongering.

The date moves forward (as has already been posted), and as soon as they opened for business today the date duly moved on. They now say it is free till 20/10/08.

One charge they are increasing next month, though - they are putting up the charge for anyone not paying by direct debit from £3 to £4 a month.

So there is the 'out' if people want it. I have not recieved any leaflets mentioning any of these new charges.