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  • Hello, I have just come to the end of my orange contract and phoned CS yesterday to inquire what deals they would do for me,when I said I was thinking of shopping round for a new deal the operator just said ok I'll send you your pac code, no offers nothing, currently spend £30 per month and lots of minutes wasted. I want to stay with orange (coverage best here in the sticks) and add my wife's PAYG phone or a new phone for her onto my contract, want inclusive minutes and text messages around 200 per month between us. The phone I would love is a Nokia 9500 as I used to have a communicator a few years back and the email facility and keyboard are brilliant. any suggestions?
    :xmassign: put the Christ back into Xmas!!
  • eco21
    eco21 Posts: 262 Forumite
    Hi,

    Sorry I havent been back n here, lost internet as NTL tryiong to screw me, so jumped over to wanadoo.. get it cheaper through working for Orange (In future wanadoo is changing its name to Orange btw)

    I know most questions have been answered but will just go through the ones I have missed..

    Iceburn: Family can only be applied to any YP tariff's; so unfortunately ED50 wont be elligible

    byran: with Orange, if you need a unlock code, they take your details, and pass them onto SonyEricsson in your case. SO it can depend on how busy they are
  • eco21 wrote:
    What you want to do is Dial 150, Option 4 and then Option 3, this will put you through to a department called Retentions

    ...

    You'll probably know these adverts from cinema, papers etc; with the Chinese man. You want to be more quizzical, by saying well, since you treat them the same, a new customer will get 1000 X-Net Mins for £25 and a free K750i, as an existing customer am I not the same.

    Hi. I tried this just now but the lady I spoke to said that she had no idea where I could possibly get that deal (1000 cross-network mins), except as a cashback deal at a dealer, and they don't match those.

    I qm currently on a brilliant package called "select 500" for £25 a month. I get 500 cross network mins a month and also a whole load of texts (I forget how many but it's something like 200). She said this isn't even offered to new customers.

    So my question is, how can I better this? I am officially up for renewal today, and would ideally like any or all of the following:

    - some sort of monthly reduction (either lower charge for good, or % reduction for a few months)
    - more cross network minutes (800 perhaps?)
    - a free Motorola V3 phone
    - any concession for foreign cals which they might be able to give me (would they ever throw in their 'calling abroad' package for free, giving me 20% reduction on foreign calls?)

    Any advice very much appreciated from those who are good at this (eco21, any input?)...

    Thanks

    Jonathan
  • can u get orange to bar free calls to chat lines 0870 no.s which they are allowing to go thru with their generuous free evening and weekend payg calls?
    Nice to save.
  • donna
    donna Posts: 165 Forumite
    Please can you tell me why Orange connect your phone on the day you order it. I hadn't even had my phone out of the packaging and i have already received a bill for first months line rental and non DD charge.
    1) The phone won't even be out of it's box until Dec 25th.
    2) I will be wanting to pay by DD
    3) I've had orange world/wap and all the other stuff that i didn't ask for added.

    So thanks to Orange i will be paying for a full months line rental ect that i haven't even had.
  • Karnam
    Karnam Posts: 1,177 Forumite
    line rental is paid for one month in advance. so a bill is made up of next months line rental and last month's call charges.
    :A Boots Tart :A
  • donna
    donna Posts: 165 Forumite
    The bill isn't for next months line rental. The bill has charges for line rental from the day i ordered the phone, e.g i ordered the phone 29th nov, received phone 2nd dec, wrapped phone and put under tree 3rd dec, bill received with line rental charges for 29th nov 30th dec!!!
  • Hi Donna

    I have a nokia 3320 phone which I am very happy with. I am on the lowest tariff and it is up for renewal. I hardly use my phone and have done my research to find that PAYGO is best for me. Can I keep my phone and switch to the paygo offer without having to pay the 44.99?
  • eco21
    eco21 Posts: 262 Forumite
    Wendi: When you cancel the contract, they will send you out a PAYG sim card, which will allow you to use your number on PAYG, and its free
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