Need Orange Help... ask away

eco21

ToneToni: The Member Get Member servise, means if you refer your friend to Orange YP 200 or above you'll get £25, your friend will get £50, you can refer upto 3 people.

Give an old phone and get £50 off your bills.

These will be both taken off your line rental, not just if your go over the line rental.

You can only get Orange Student via Orange. No cashback sites or phones4u etc

ToneToni

Thanks for the info eco21

gogsboy

islandman wrote:

Over a year ago, I was took advantage of a promotion, £15 = 12o X n'work mins plus 30 texts ( I think it should have been £20/£25). Orange have allowed me to continue this for another year. Speaking to a mate yesterday, he pays £25 for the same package, do you think Retentions would lower his, even there is no similar promotion. His contract expires this month.

I also took up this deal, having previous been on YP200 which had about 100txts too I think.

Having been with Orange basically since day one I thought I should get something better, tried the whole disconnect thing on a few occasions and they were not having any of it, I even asked if they could up the measly 30 txts, not a sausage.

Took up the offer in the end as I need to be with Orange, well I dont need to be but its benificial for me I suppose.

Now the thing that really got my back up was this 120 minutes do not roll over, I asked them on a few occasions while pondering over the deal and the answer was always the same, its the exact deal as YP200 except its 120 mins and less txts, I ever asked specifically if the minutes rolled over and the answer was a clear YES.

I never caught onto this minutes not rolling over for some time as was working away from home, when I found out and called orange they were not interested.

Basically said nothing can do sorry, I put the point across that I had asked about the minutes rolling over and been told yes, his responce was that no one would have said that, then I say they did, he says, they didnt, so that was the end of that.

Orange CS is shocking, there is only one reason I have stuck with them for so long and its got nothing to do with service received over the years.

What you reckon about this one mate, is there powers above who can hear this without telling me that one of theire employees never said something when I know for a fact they did?

kengringo

Good moning! Not sure if this is the right place to ask but I am getting annoyed and frustrated and desperate now..... 2 months ago I got a call on my mobile from "Orange". Theysaid they were from Orange, knew all my contract details and offered me some better deals for my next years contract which was coming up soon.

We agreed a deal of so many minutes and so many texts for 10 pounds a month less than my current deal, so I agreed. A contract was posted to me saying the same, which I signed and sent back. BUT the contract that was sent to Orange has more minutes, texts and includes video calling, and costs an extra 10 pounds a month!

It turns out they were agents called Connect Direct, using Orange headed paper. Orange will not listen to me when I tellthem what has happened, saying it is Connect Direct's problem. Connect Direct either don't answer their phone or tell me everything is being sorted, only for nothing to happen. This is 2 months now. I am being overcharged for my contract, charged 0870 rates for calling Connect Direct and no-one is helping.

Has this happened to anyone else?

What can I do?

Hope to hear anything anytime soon....

Karnam

all i can say is try to use saynoto0870.com for a cheaper phone number.

its so hard to get someone to give you the student packages. im off to the orange shop to pay my bill and see if they do the off peak tariff with students (as it says it does in the booklet)

seaniboy

kengringo wrote:

Good moning! Not sure if this is the right place to ask but I am getting annoyed and frustrated and desperate now..... 2 months ago I got a call on my mobile from "Orange". Theysaid they were from Orange, knew all my contract details and offered me some better deals for my next years contract which was coming up soon.

We agreed a deal of so many minutes and so many texts for 10 pounds a month less than my current deal, so I agreed. A contract was posted to me saying the same, which I signed and sent back. BUT the contract that was sent to Orange has more minutes, texts and includes video calling, and costs an extra 10 pounds a month!

It turns out they were agents called Connect Direct, using Orange headed paper. Orange will not listen to me when I tellthem what has happened, saying it is Connect Direct's problem. Connect Direct either don't answer their phone or tell me everything is being sorted, only for nothing to happen. This is 2 months now. I am being overcharged for my contract, charged 0870 rates for calling Connect Direct and no-one is helping.

Has this happened to anyone else?

What can I do?

Hope to hear anything anytime soon....

ask Orange for a copy of credit agreement, under UK law they have to give you it, then you will see if indeed it is the one you signed, did you not keep a copy of the one you signed?

2ax

kengringo wrote:

Good moning! Not sure if this is the right place to ask but I am getting annoyed and frustrated and desperate now..... 2 months ago I got a call on my mobile from "Orange". Theysaid they were from Orange, knew all my contract details and offered me some better deals for my next years contract which was coming up soon.

Are you sure that they knew all the details of your contract? A nifty bit of social engineering on a fishing trip may have convinced you that they did, when actually you gave the information.

If somebody calls, and says they are ringing about the Orange contract, that does not mean they are from Orange, or know anything about it. Many just randomly dial loads of numbers. If they ask you to confirm your address just to make sure you haven't moved, that is probably because they didn't have it.

The correct response is to ask the name of the company, say you've never heard of them, and see what happens - almost all of them then hang up. Even Orange staff receive these junk phone calls from people pretending to know their details, as I discovered when I enquired what could be done.

All of that having been said though, I'm afraid I'm not helping very much. I think you may have to contact Trading Standards (or threaten to) and allege that this dealer mis-sold the added on contract details that you insist you did not want.

Orange simply would not do this themselves. They'd be quite happy to let you continue without churning the contract and having to pay out more commission or have to give you a new phone, unless you contacted them to ask about it.

spatchcock

Hi eco21. My contract is going to be due for renewal in about a month. In the past, I've always come out of negotiations with Orange CC feeling short-changed, so I'd really apprecate some advice this time. The problem is that I'm not a particularly heavy user, although I've spoken to plenty of people who pay the same as me for much more.

What I've got now (prices exclude VAT):
2 Contracts for my Missus and I. My contract is the one that's coming up for removal. I've got talktime 120 (£21.28/month), Orange World 4 (£3.40/month) and text 60 (£3.40/month).

What I want:
Similar talkplan but cheaper, and with a new phone (SPV M1500). It seems to be hard to negotiate cheaper plans at the lower end of the usage scale, so the backup choice would be to get more for the same money. Even getting a free/cheap upgrade would make me a bit happier.

I'm not particularly adverse to leaving Orange and getting the HTC Apline elsewhere, although it would be a bit annoying until my wife's contract ends too (about 6 months).

I'm normally a very dillegent money saver, but I find it hard to get motivated with mobile companies. I think they keep it deliberately obscure is so its impossible to tell who's cheapest without studying the subject and keeping abreast constantly. Sounds like you've got the virtual degree in mobile deals that it takes, so any advice on how to get myself a better deal would be much appreciated!

eco21

gogsboy: As far as I am aware, you have gotten a 'square deal' not that you have been short changed but in the fact that if you say, you want 200mins as oppose to the 120, you will lose the texts and the £15 price.

I know for 'normal' customers, that arent on a special deal, like the one you have there minutes will roll over up to a maximum of double.

I think the time you got told it was rolled over mins, the guy maybe thought you were a normal customer but didnt have a square deal.

I honestly think you have done well, to keep the tariff for another 12 months at £15 as a normal customer would pay £27. Which is a saving over about 40% which aint too bad. I dont think to be honest you have much chance of getting the moins rolled over, even though a CS reprsentative misinformed you, as they may say yeah, we'll roll your mins over for £27 a month, no problem.

Sorry, its not quite the answer your looking for, but its my honest answer. I could be wrong, and I wish I was as you would get a better deal for yourself, but dont think there is much chance.

PS. Sorry for always saying normal customer, just read it back and it sounds like im saying it alot.. lol

eco21

kengrino: Sorry for slow reply, been busy with work, study etc. I dont know of Direct Connect as such, but I know that there are many companies that do the very same thing. They phone you up and usually try to offer you a deal of some sort. I find it strange that they have all your details as these arent passed between Orange and other groups. The companies I usually get phoning me, are usually got my number at random and try to offer me a '3' phone. But in your case it is alot worse and I think alot more sinister.

I dont know why this company had your details, or how they knew so much about your account. The deal that they offered you, was this the same deal that you signed for and sent the contract back? As in £10 cheaper, than you originally were on with Orange? Important: Did you keep a copy/photocopy this proof?

If you can, use a saynoto0870 and get a direct line for Direct Connect, and get a copy of the agreement made between yourself and them. As the problem seems to be that they have offered you something and havent been able to get Orange to honour it.

They offered you a deal that they though Orange would accept, but Orange havent as its too many minutes, or too cheap etc. So they have just went with the normal price, which is costing you more. If possible, can you PM me exact details of tarriff etc.

Im sorry this is so disjointed. But first you need this agreement between you and DC in your hands, if it clearly shows what you have signed and is different to what Orange is giving you, It is imperative that you get this faxed to someone at orange after speaking to them on 150. CS will want to know about this, as this is a breach of contract by the agent.

I dont know enough to help you more, but please fill me in as I do want to try and help you get soemwhere with this.