Virgin Media Retention thread

daztraction

Moneyineptitude wrote: »

Correct.

He'll also have achieved precisely no discount on his subscription.

A rather pointless exercise, you'll agree?

You don't know that yet.

visidigi

alan17 wrote: »

Well after missing my call back from retentions twice after cancelling I caught them friday night.

100MB broadband
xl tv
evening and weekend calls

£50 A month for 12 months and they paid the line rental.

visidigi I think it was you who mentioned pages back not to pay the line rental saver get them too! thanks for that.

I was actually quite close to going to BT but the set up charge made theirs more over the year. Plus the bt line in is showing a lot of copper so would have needed replacing etc.

Yep, glad they sorted you out and you didnt waste money on line rental

visidigi

Moneyineptitude wrote: »

Correct.

He'll also have achieved precisely no discount on his subscription.

A rather pointless exercise, you'll agree?

He's no worse off that what he was if he didn't call.

I got a friend to go through the process last month, they cancelled and didn't get the call (they kept calling his landline we suspect). So on day 29 they cancelled the cancellation.

5 days later they called to instigate the cancellation again, this time ensuring the mobile number was available.

48hrs later they got the call on the mobile and did the deal, including free line rental...

So the only thing pointless here is you making out that people following the process will be worse off. It's just a simple process which is repeatedly working for people...

davidgmmafan

"So the only thing pointless here is you making out that people following the process will be worse off. It's just a simple process which is repeatedly working for people.."

I find myself wondering how much all this faff costs. I am afertall paying for this in some capacity as a customer. Instead of having a discussion with retentions I must give notice and wait for a call (thus duplicating work) to get the best deal. Given this information is out there courtesy of this thread it all seems like a gigantic waste of peoples time.

Clearly this is just the way of the world nowadays with most people getting ripped off.

[Deleted User]

visidigi wrote: »

the only thing pointless here is you making out that people following the process will be worse off. It's just a simple process which is repeatedly working for people...

Have you read the posts I made? Nowhere did I claim anyone would be worse off by threatening to leave and then losing their nerve and cancelling their cancellation.

All I said, and I continue to stand by this, is that the best deals are offered to those whom
are prepared to follow through with their cancellation.

daztraction

davidgmmafan wrote: »

I find myself wondering how much all this faff costs. I am afertall paying for this in some capacity as a customer. Instead of having a discussion with retentions I must give notice and wait for a call (thus duplicating work) to get the best deal. Given this information is out there courtesy of this thread it all seems like a gigantic waste of peoples time.

I dunno, it's cost me about half-an-hour? I've definitely spent more time reading this thread than on the blower to Virgin Media.

daztraction

Moneyineptitude wrote: »

All I said, and I continue to stand by this, is that the best deals are offered to those whom
are prepared to follow through with their cancellation.

Just to clarify, I want a better deal, but I don't want a stop to any services at any point.

visidigi

Moneyineptitude wrote: »

Have you read the posts I made? Nowhere did I claim anyone would be worse off by threatening to leave and then losing their nerve and cancelling their cancellation.

All I said, and I continue to stand by this, is that the best deals are offered to those whom
are prepared to follow through with their cancellation.

Errrm like said, cancel at day 29 and no loss.

Your comment is ENTIRELY based on Sky who offer you the best deals after you have been cut off. Hence why you believed the used should expect some downtime.

Moneyineptitude wrote: »

Do note that the best deals are offered to those genuinely prepared to cancel. If you "uncancel" prior to everything going off, you'll receive no offer of retention.

Be prepared to lose your services for a period...

That comment is Sky through and through - not Virgin who don't contact after cutoff.

Given your lack of previous participation in this thread and your input on the right to haggle thread I can only assume you have posted in the wrong place?

visidigi

davidgmmafan wrote: »

"So the only thing pointless here is you making out that people following the process will be worse off. It's just a simple process which is repeatedly working for people.."

I find myself wondering how much all this faff costs. I am afertall paying for this in some capacity as a customer. Instead of having a discussion with retentions I must give notice and wait for a call (thus duplicating work) to get the best deal. Given this information is out there courtesy of this thread it all seems like a gigantic waste of peoples time.

Clearly this is just the way of the world nowadays with most people getting ripped off.

Its the way of the world. If you want a decent saving that lasts you at least 12 months its worth the wait.

£480 for 20 mins of extra effort in my case.

[Deleted User]

visidigi wrote: »

That comment is Sky through and through - not Virgin who don't contact after cutoff.

I have Sky TV and Virgin broadband. I cancelled Virgin TV years ago. It's my experience that Virgin do indeed write and offer deals after cut-off.

Personally, I think we are arguing over nothing. If any provider suspects that the customer is not too serious about cancellation, then offers to stay tend to be far less generous. That's what I meant about being prepared to follow through with the cancellation and not losing nerve too early.

It would indeed be "pointless" to give notice of cancellation only to later withdraw it without also accepting a retention deal.