Virgin Media Retention thread

tallpault1

Im just really looking for the 152MB broadband but reading through the posts it looks like im going to need to take line rental.
Ive been offered both for £45.99.
Anyone manage to get better?
Cheers

ferrotty

I have TV XL, 152mb broadband, XXL phone and I'm paying £83.49 thats with Tivo,what a rip off, I want to drop to the minimum package so phoned and they said basic Tv and 50mb broadband and basic phone £38.99 even this does not seem right really I just want broadband, are they having me off, is the best way to cancel then see what they offer, and can I actually go down to broadband only.

sossige

Got 50mb broadband (L) and phone (M) for £25.76 inc line rental. 12months contract, 18 months discount.

mark_steps

On 50meg broadband just now. Latest offer just ran out, was paying £14.50 a month.called up to cancel and got offered £50 credit and the same speed for £24 a month, 12 month contract. Needless to say I never took the deal and put in my notice to cancel.

Just waiting on a good offer...hopefully they call back

Smeagal

Rang today to cancel broadband, have the 50 meg and still have 6 months left on line rental saver bought 6 months ago, said was willing to lose remaining 6 months line rental as was still cheaper getting both elsewhere.

Was offered £8.50 month for the 50 meg broadband for 12 months, I then asked could you do a bit better if I signed for 18 months as that would sync me with the line rental saver and got £3.50 for first 6 months and £8.50 for other 12.

Averages £6.83 a month for 50 meg, happy with that.

ferrotty

Rang to cancel, before I even got to retentions lady offered me 50 mg broadband and M phone for £27.44, not bothered about telly will use freeview.

AndyPK

is that inc line rental ?

ferrotty

Well yes M phone

mark_steps

Oh dear... Royaly screwed up today! Virgin called asking why I cancelled. It's down to price I say...she offers it for £17 a month...I was paying £14.50 for the last year...I turned it down thinking I could get a better deal but she just ended the convo... I guess they don't call back again do they?? I may have to ring up and say I've changed my mind.... Thoughts?

Anon

mark_steps wrote: »

Oh dear... Royaly screwed up today! Virgin called asking why I cancelled. It's down to price I say...she offers it for £17 a month...I was paying £14.50 for the last year...I turned it down thinking I could get a better deal but she just ended the convo... I guess they don't call back again do they?? I may have to ring up and say I've changed my mind.... Thoughts?

Depends on how close you are to the end of your 30 day notice period. The best deals generally are after you cancel and they phone back - they generally call back more than once if you turn down the offer (or if £17 is a good deal, phone back the leaving team and say you would like to accept the offer of £17).

HTH