Virgin Media Retention thread

borobo

This forum does make me laugh. whoever it is that is saying that cancelling gets you the best deal is having a laugh, The outbound retention team is the same as inbound and use the same systems and have access to the same discounts as the inbound centre. I work for VM retentions myself for many years.
Cancelling does nothing to get you a better deal and you are NOT guaranteed a call back anyway.
The best thing to do is explain to the agent you speak to is explain the services you want and need and use. and advised your lookuign for the best deal, cancelling is just going round the houses to speak to someone that calls you with exactly the same system.

Retentions is Retentions even if is outbound and inbound.





The Views in this forum are my own and do not represent any views expressed by Virgin Media.

visidigi

borobo wrote: »

This forum does make me laugh. whoever it is that is saying that cancelling gets you the best deal is having a laugh, The outbound retention team is the same as inbound and use the same systems and have access to the same discounts as the inbound centre. I work for VM retentions myself for many years.
Cancelling does nothing to get you a better deal and you are NOT guaranteed a call back anyway.
The best thing to do is explain to the agent you speak to is explain the services you want and need and use. and advised your lookuign for the best deal, cancelling is just going round the houses to speak to someone that calls you with exactly the same system.

Retentions is Retentions even if is outbound and inbound.





The Views in this forum are my own and do not represent any views expressed by Virgin Media.

The past four years. The first thing the agent says is 'I have better offers than inbound retention.

The past four years. A better offer from outbound compared to inbound.

I've clearly never got you on the phone, but all your colleagues are putting through the cancellations and I'm getting the deal I want EVERY time from outbound retention. Inbound never offer anything close to the outbound team.

Customer's actual experience is in contradiction of your opinion.

manulike

manulike wrote: »

I have been paying £30.50 /month for
BB L 38mb for £15.65
Weekend calls for £15

Got an email telling me of £3 increase, so I called today to give notice.

The lady at customer service offered me the same package, but dropping my effective price by £4:
BB L 38mb for £10.50 and then £12.50 from February for a new 12 month contract
Advised me to take the £120/year land-line
(effective yearly cost being £268)

When I took the initial contract, Virgin were the only Fibre Optic option, but NOW I can take any of EE Fibre, Talk Talk or even BT Infinity!

I am tempted by the exact same EE deal giving me :
£7.50 a month for 3 months
Then £15 a month
Yearly line rental £132
Connection is £25???
Total yearly cost £314.50 if there is a connection charge
Effective yearly cost of £210 if I get to TopCashBack of £105

I left it for now, but hope to be able to reduce the VM package to £17.50 - effectively matching EE package after cash back

I will keep you posted

Just called Virgin this morning to tell them I decided to leave and with no fuss or passing me on to other departments, the lady just brought my
Monthly 38MB Fibre Broad-band down to £8.50
And we agreed to do the £120 annual line rental.
So my monthly bill that was supposed to be raising to £33.50 in February has now been brought down to £18.50 for the next 12 months.

Result!

colliers_wood

Have
- Broadband M
- Anytime calls to landlines
- International Option
- (no TV)
@ £44 a month

Way too expensive.
So moved to EE (£19/month with cashback and installation, for slower broadband, but free anytime calls to landlines & several countries & 1,000 mobiles mins)

Had 2 retention calls, offering
£27.27 for 6 months then £33 for 6 months
I said no.
Then then offered
£25.27 a month for 12 months
- both with same phone as before but faster broadband

Moral.
If you are on Virgin, make a fuss about leaving, and you'll get a **much** cheaper deal, like 40% cheaper.

Its a real drag they don't just offer reasonable prices to start off with - you have to kick up a fuss every year.

Good luck
Andrew

toolslinger

Hi all
Currently on
Medium phone +talk 08
broadband 60mb xl
TV xl
Additional v+box hd
Sky sports
Paid £79.15 last year inc line rental
Is it reasonable to expect to pay the same this year.with regard to the
Feb price increase,or should I be pushing for a bigger discount
Many thanks in advance

toolslinger

Forgot to mention in above post also have TiVo box
Sorry

dave_dph

Well I was home to take the call last week; accepted the following offer which I consider to be pretty good:

Phone M
TV XL with Tivo and additional V+
BB 30Mb

Works out at £44.99 per month. If I pay the £120 line rental up front I'll only pay £30 per month.

This offer was not available when I called Retentions myself, had to wait for them to call me.

kwikbreaks

manulike wrote: »

Monthly 38MB Fibre Broad-band down to £8.50

VM don't do 38Mbps broadband - apart from legacy slow speed deals their current offerings are 30/60/120 which will eventually be 50/100/150. Of course given the congestion many areas suffer you may only be getting that on 60 or 120.

sneakyg

Hi

Im having major difficulty with Virgin Media, last Oct i took out a new 12 month contract as i was moving address. The deal was; 12 month line rental saver £120 then £10 per month for 30MB broadband and M+TV (giving back the Tivo box and going to a standard box).

This was agreed over the phone and since then i have been charged £22 per month and there saying that they shouldn't of offered that deal and that it was a mistake. They have offered no solution other than allowing me to leave for free if necessary. I feel that they are in the wrong and wanted some advise on what options I have. I requested the telephone convo in writing to which they said they will not do aswell.

Virgin Media are acting like bullies

any advice or help would be grateful

richyboysimpson1980

30 days notice handed to Virgin yesterday. Lets see what happens!