Virgin Media Retention thread

misslj_2

Im also in a similar situation guys, Put my cancellation in today so have until 30th November,
Whilst Im happy with VM, I cannot justify the £75. pm anymore, We currently get 60mb BB, XL TV (TIVO And V+ in additional room) and XL Talk with 0870/mob
Went through everything with SKY today and can get a fab deal for 9mths (including All movies for £51 for 9mnths and then £72.75. (After that I may move again! )

Have it on a quote so can go and get it soon if needed...

fondue

Spoke to retentions after they rang me following cancellation. They couldn't offer me any reductions with same service as they had me on the top loyalty.

Have removed V+ box, reduced tv to M+ from XL, Broadband increased from 20MB to 30MB, being sent a free SuperHub.

Reduction of approx £17 per mth

So now on:

Tivo
V Box
M+ Tv
M Phone
30MB Broadband

£28 per month + Line Rental

Seems okay.

Going to sky would be a pain as would need a BT Line etc or if I wanted freeview would need new aerial installed

patonar

I put my cancellation in on Wednesday - but i missed the outbound retentions call on Friday as i was at the hospital with my Wife..

Will they call back?

The other issue is i am at work most of the day and they will likely call when I am not in...? Do they ever make evening / weekend calls?

fondue

They rang me on my mobile.

moneysavingmackem

I called Virgin Media to try and reduce my monthly bill, I was offered the deal to pay 12 months line rental upfront which I declined saying I was more inclined to do without the landline. Guy offered to put me through to his colleague who could offer me a broadband only deal but i hung up after waiting a few minutes as I was unsure what suited me best. Anyway they rang me straight back and offered me a £10 per month discount for 18 months on my M broadband + phoneline with evening and weekend bundle.:T

p5x

What's your total per month after discount?

Sapphire2012

Hi there, I have been with Virgin for 10 odd years I think, I joined when they were Telewest.

I feel my monthly bill is way to high and have been reading through this thread at some of the great deals some of you manage to get. I was hoping for some tips/advice on how to get the best deal.

Currently I pay £72.69, for that I get -

TV - M+
Broadband - L up to 20mb
Caller reject
Weekend and evening calls.
Sky sports 1 &2

I would be happy to do away with evening calls.

My router is an old WebSTAR one.

I have checked out deals with Sky and could get pretty much the same deal for about £50 per month for 6 months then it's pretty much the same price. The problem with sky is to have their fibre optic broadband I have to pay an upfront fee of £50 (which I can't afford right now).

I have been putting of ringing Virgin as I know they use foreign call centres and I struggle to understand them and I'm sure when I say I want to leave they will just say 'oh ok' and give me a disconnection date.

Any advice would be greatly appreciated.

fondue

I have spoken to retentions 4 times in the last 3 weeks. Each person was English and helpful.

boobbby

Slightly off topic but do others get multiple emails from this money saving forum to say a new message can be read. I had 7 to remind me of this one reply!!

VoucherMan

boobbby wrote: »

Slightly off topic but do others get multiple emails from this money saving forum to say a new message can be read. I had 7 to remind me of this one reply!!

Maybe check your settings http://forums.moneysavingexpert.com/profile.php?do=editoptions

change Default Thread Subscription Mode to No email notification ?