Virgin Media Retention thread

den169

razzie wrote: »

yes! what are magic words to get a reduction in price... I am paying £66 monthly with VM for XL tv package , broadband, phone. No movies or anything. would like to pay a bit less

Yes Razzie your paying too much i have tv xl phone xl and 60mb bb for £53,They rang me a couple of months back out of the blue and offered me all the above with a tivo terrabyte box and move my existing box into another room,For £49 a month or less if i paid the years line rental,I refused that because they wanted £50 fitting charge for the tivo.My contract ends next month then i'll see what they offer.

nicknameless

razzie wrote: »

yes! what are magic words to get a reduction in price... I am paying £66 monthly with VM for XL tv package , broadband, phone. No movies or anything. would like to pay a bit less

Have M Tv, 30 Mb, sports, phone, movies, HD and TiVo for £67 at the mo.

jd87

Anyone know how to find out when my Virgin Media contract is up? I can't remember if I went for 12 or 18 months and don't have any paper work.

I signed up through an offer advertised on this site about 13 months ago, the offer was going through something like simply switch (?) and getting £120 cashback or something. Anyone remember this offer and how long the contract was for?

chopps

Just phone 150 and ask.

retentions_advisor

never worry about calling your service provider to ask a trivial question like contract length:money:

atyeo9

retentions_advisor wrote: »

never worry about calling your service provider to ask a trivial question like contract length:money:

Would definitely urge anyone who is simply accepting the price change to phone Virgin as they are effectively lying to you. My package has increased from 34.90 to 39.14 after taking into account the £4.00 "Loyalty" discount. What they don't tell you though is that they're bumping those prices up before applying the discount meaning that the discount is actually only £1.85 on normal cost of the same package (M bb, M phone, M+ TV), which is currently £40.99 to new customers, not the £43.14 that they're charging existing customers before applying the discount! On top of that, the first 6 months have £10 off, so they're actually charging you £30 more over 18 months!

Cost of package to new customer £26.00 (+£14.99 line rental (£1.09 increase))
Cost of package in bill £28.15 (less discount, making £24.18) (+LR)

Total cost of package to new customer £677.82 (6*30.99 = £185.94 + 12*40.99=£491.88)
Total cost of package to me: £704.70 (18*39.15=£704.70)

Just phoned them to cancel, and was told, "yes, but we would only tie you into a 12 month contract as an existing customer" - notwithstanding the fact that as an existing customer I would likely be staying with them anyway for 18m+, but that they could match the cost of the new prices for new customers before applying my "loyalty" discount - taking the cost down to £36.99. Unfortunately this is still a price rise from my old amount of £34.90.

I was then offered a £30 package that "isn't advertised on the web", which is M bb, M phone and only M tv, which has no decent channels. This for the great price of £30....however.... he was a fibbing little toe rag, as it is on the web site if you look as a new customer, which has £10 off for 6 months and over the course of 18 months would cost you on average £29.66 per month! (cost is slightly more p/m after discount ends, but effective cost is <£30!)

I cancelled there and then (didn't bother challenging him on the fact that it's online despite him trying to fool me!). Will wait and see if retentions will try to keep me later on.... anyone wanna hazard a guess at the likelihood?

citygent1911

atyeo9, how did you find their "attitude" when you called?

I seem to be on almost exactly the same plan as you (M+ tv, 30mb bb and M phone, with HD box) and I'm paying £32. I called to see if they could offer a better deal today, as I'd been chatting with the Sky bloke at our local shopping center.

The girl I spoke to spent 10 minutes slagging off sky, and basically suggesting I must be a fool to consider switching, yet not really addressing my concern that I'd been offered a better package than my current deal (or at least comparable but with recordable TV facility) - a very strange approach to retention!!

Finally, I was offered: same package as now, but with free install of Tivo for £38 a month. If I wanted to keep my existing HD box in another room that'd be another £6 a month!! Cr*p!!!

Altogether, does this sound like a decent deal?

CG

atyeo9

citygent

The guy had a real salesman type attitude. Came across as a really nice bloke who was gutted that Virgin were losing my business and was personally upset that he couldn't do any more to try to keep my business..... All whilst actually offering me crap deals and trying to sell them as great ideas that I'd be crazy not to take up!

I'm going to miss the hardware but I could do without having them trying to take me for a mug.

The deal that you've been offered is a pound more than he'd offered me, so I'd say they seem to be making it up as they go along!

Left a bit of a bitter taste in my mouth to be fair.

chopps

atyeo9 wrote: »

Would definitely urge anyone who is simply accepting the price change to phone Virgin as they are effectively lying to you. My package has increased from 34.90 to 39.14 after taking into account the £4.00 "Loyalty" discount. What they don't tell you though is that they're bumping those prices up before applying the discount meaning that the discount is actually only £1.85 on normal cost of the same package (M bb, M phone, M+ TV), which is currently £40.99 to new customers, not the £43.14 that they're charging existing customers before applying the discount! On top of that, the first 6 months have £10 off, so they're actually charging you £30 more over 18 months!

Cost of package to new customer £26.00 (+£14.99 line rental (£1.09 increase))
Cost of package in bill £28.15 (less discount, making £24.18) (+LR)

Total cost of package to new customer £677.82 (6*30.99 = £185.94 + 12*40.99=£491.88)
Total cost of package to me: £704.70 (18*39.15=£704.70)

Just phoned them to cancel, and was told, "yes, but we would only tie you into a 12 month contract as an existing customer" - notwithstanding the fact that as an existing customer I would likely be staying with them anyway for 18m+, but that they could match the cost of the new prices for new customers before applying my "loyalty" discount - taking the cost down to £36.99. Unfortunately this is still a price rise from my old amount of £34.90.

I was then offered a £30 package that "isn't advertised on the web", which is M bb, M phone and only M tv, which has no decent channels. This for the great price of £30....however.... he was a fibbing little toe rag, as it is on the web site if you look as a new customer, which has £10 off for 6 months and over the course of 18 months would cost you on average £29.66 per month! (cost is slightly more p/m after discount ends, but effective cost is <£30!)

I cancelled there and then (didn't bother challenging him on the fact that it's online despite him trying to fool me!). Will wait and see if retentions will try to keep me later on.... anyone wanna hazard a guess at the likelihood?

The £30 pm deal is ok if you just want the basic freeview tv channels as it does include their TiVo box and the phone service is XL (not M ) so includes free calls 24/7 to 01,02, 0870 numbers and comes with some extra minutes to use up on 0844 calls.
It includes the line rental charge and is a 12 month ? contract unlike the web one where you'll end up paying a higher price for all of the remaining 12 months of the 18 month contract.

atyeo9

chopps wrote: »

The £30 pm deal is ok if you just want the basic freeview tv channels as it does include their TiVo box and the phone service is XL (not M ) so includes free calls 24/7 to 01,02, 0870 numbers and comes with some extra minutes to use up on 0844 calls.
It includes the line rental charge and is a 12 month ? contract unlike the web one where you'll end up paying a higher price for all of the remaining 12 months of the 18 month contract.

That's the thing though, the channels I lose are the only ones I watch. I may as well just get a freeview recorder! He only offered me the medium phone, not XL, and that's the offer online.

And the 12 month contract is a little bit of a red herring anyway as effective cost is still more. Over 18 months (and if you've been with them for years anyway, then you're still likely to be with them in 18 months time regardless of the 12 month tie in, so therefore over 18 months you're paying £533.82 and yet at £30 per month it's £540.00.

It's the principle of the matter that's really bugging me. I don't like being lied to and I don't like people I'm paying money to trying to take me for a mug. They really got under my skin. Grrrrr! :mad::mad::mad: