Virgin Media Retention thread

swimboy1

Could some please post the telephone number for the retentions team at Virgin Media (I'm not on a Virgin telephone line so need the full number etc).

Thanks

fondue wrote: »

Just rang retentions and agreed the following after they had spoke to their manager:

Same as above but with a new Tivo box, the V+ box moved upstairs - no installation fee and no additional monthly charge........

ffb4

little-miss-pinky wrote: »

I might do that then, not really bothered to be honest whether my Tivo is installed before or after Xmas. Not too sure what i'm going to say though, If I say i've been having a think and it's a little too expensive surely they'll say stay on the package i'm on currently? It's not really going to work if i say it's too expensive, i'd like to disconnect....

Any ideas lol?

Yes! slow broadband in evenings they servers are usually well hammered then.

On demands slow and always faulty ( online light flashes) and signal break up these are all common faults on virgin cable network.;)

Failed recording etc.

Last of all mention the price but dont say its too expensive as they will just suggested lower package. but they will probebly give u lower price for exsisting package if first of all just tell them the faults for the reason then when they give you price say well how much could you do and list all products you want for? then say thats too expensive can i proceed with disconnection


when disconnection survey team ring do same as above they say well if u reconsider ring us up then will pass to retentions who will just ring up and give u lowest price possible and usually a £30 bill credit as guesture

Just keep this in back of your mind they want your business and u can cancel the disconnection without any penalty up until day before disconnection date so nothing to loose

Poppy9

I currently pay:

£20 for TV(m+) & BB (L)
£5 for V+
£13.90 phone line (m)

total £38.90

I've only been a customer for 12 months (I signed up via Quidco for £160 cashback).

We are happy with our package but I want a discount!!!

I wouldn't mind having a V+ box in our second reception room but don't want to pay for it.

I also have 2 mobile phones with them, both on discounted rates as we are long standing loyal customers (their words not mine).

What can I expect to be offered if I ring up to cancel?

Thanks.

liam8282

I have:

Talk Evening and Weekends Triple Combo Pack Loyalty Discount TV Size: X L 1 Additional V Box V+ HD Monthly Fee V HD Monthly Fee Broadband Size: L
Bundle charges total
£41.25

Phone line rental


Telephone Line Rental
Phone line rental total
£13.90

Your package total
£55.15



Was offered same for £47.40 guaranteed for two years. I rejected.

I preferably want, tivo, v+ shift upstairs, other box upstairs putting in kids room. New router, increased broadband.

What do people think I can get?

visidigi

ffb4 wrote: »

yes you can i will post price breakdown later as off to work look at price for each additonal channel add that on to there min price as channels as like u say sky sports arnt reduced but can still get price down to £48.12 as they reduce rest of package price



utter rubbish - there is no way on EARTH you would get all the OP got for £48.12.

Its got sky sports for a start. plus Tivo. Please don't post such rubbish.

I await a full and detailled breakdown of proven discounts...yooohooo anyone home? Need to see these discounts explained...

fondue

liam8282 wrote: »

I have:

Talk Evening and Weekends Triple Combo Pack Loyalty Discount TV Size: X L 1 Additional V Box V+ HD Monthly Fee V HD Monthly Fee Broadband Size: L
Bundle charges total
£41.25

Phone line rental


Telephone Line Rental
Phone line rental total
£13.90

Your package total
£55.15



Was offered same for £47.40 guaranteed for two years. I rejected.

I preferably want, tivo, v+ shift upstairs, other box upstairs putting in kids room. New router, increased broadband.

What do people think I can get?

I had same as you, and renegotiated tivo, v+ move upstairs for same price. I would be interested if you got offered anymore

PurplePow

Poppy9 wrote: »

I currently pay:

£20 for TV(m+) & BB (L)
£5 for V+
£13.90 phone line (m)

total £38.90

I've only been a customer for 12 months (I signed up via Quidco for £160 cashback).

We are happy with our package but I want a discount!!!

I wouldn't mind having a V+ box in our second reception room but don't want to pay for it.

I also have 2 mobile phones with them, both on discounted rates as we are long standing loyal customers (their words not mine).

What can I expect to be offered if I ring up to cancel?

Thanks.

I have XL TV (with V+ HD), L Broadband and M phone for £36 a month including line rental. Got this a few months ago too after renegoiating from XL TV and L Broadband for £46 a month...

liam8282

fondue wrote: »

I had same as you, and renegotiated tivo, v+ move upstairs for same price. I would be interested if you got offered anymore

I got offered:

Tivo,
(Keep boxes I have to put upstairs) V box, V+ Box
20m broadband (They said 20 but I think this must be 30m XL bb)
Phone L
XL TV

£60.40.

Rejected it again and gave my 30 days notice.

fondue

liam8282 wrote: »

I got offered:

Tivo,
(Keep boxes I have to put upstairs) V box, V+ Box
20m broadband (They said 20 but I think this must be 30m XL bb)
Phone L
XL TV

£60.40.

Rejected it again and gave my 30 days notice.

Does that include line rental?

Poppy9

Poppy9 wrote: »

I currently pay:

£20 for TV(m+) & BB (L)
£5 for V+
£13.90 phone line (m)

total £38.90

I've only been a customer for 12 months (I signed up via Quidco for £160 cashback).

We are happy with our package but I want a discount!!!

I wouldn't mind having a V+ box in our second reception room but don't want to pay for it.

I also have 2 mobile phones with them, both on discounted rates as we are long standing loyal customers (their words not mine).

What can I expect to be offered if I ring up to cancel?

Thanks.

I rang and got offered:
TV (XL)
BB (L)
Telephone evening and weekend
line rental

total £44.90

I told him I wasn't interested in pay more for my package so he started rubbish Sky and saying they would easily cost me £47 etc. so I've got a disconection date of 1 month.