Virgin Media Retention thread

ACDeag

BrunoM wrote: »

Now 3 weeks since cancellation and no callback for me yet. Will have to cancel my cancellation if they don't call soonish. I even called on day 2 to make sure they had my mobile number down, but no missed calls to that number

What services do you have?

BrunoM

XL BB, L TV, M phone. Paying £50/month at the moment, can clearly do better.

scotty1971

im switching my b/b and phone over to sky from virgin on the fourth of april,when should i phone virgin to cancel,will they cancel them straight if i do it now,i don't want to be without my services until sky is activated.

thanks

scott

ACDeag

scotty1971 wrote: »

im switching my b/b and phone over to sky from virgin on the fourth of april,when should i phone virgin to cancel,will they cancel them straight if i do it now,i don't want to be without my services until sky is activated.

thanks

scott

Normally 30 days after you cancel

ACDeag

BrunoM wrote: »

XL BB, L TV, M phone. Paying £50/month at the moment, can clearly do better.

You should be able to do better by just calling customer services.

XL BB £18.50
L TV £12.50
Phone £12.99

Total for a new customer would be £43.99

shaymenRup

Bruno M - Before ringing research other providers. Each time I have rung I have had a very knowledgeable customer service advisor who knows the pitfalls of all the competitor's deals.
If you sound like you'll genuinely leave and know the deal you are getting from a competitor they will probably ring back. I suggest if you have rung them back to check they have your correct mobile then you've not been that convincing. If they won't lower £50 a month maybe its worth the hassle of switching.
There are some great cashback deals out there!

scotty1971

ACDeag wrote: »

Normally 30 days after you cancel

thanks for that,just when i spoke to sky they told me not to tell virgin until i got a date for my sky package to go active

Bubba

Further to my earlier posts today I phoned VM to cancel my services. Spoke to quite an unfriendly operator who said I was not listening to her and bascially that I would be silly to cancel, she kept asking me why I wanted to cancel and I said because most of the deals are for new customers and does not seem to be anything for existing longstanding customers, also because of price increase. She said I would have to pay a fee as I had just started a new contract of £147.00 odd. I explained that in their terms and conditions it says if there is a price increase then no fee would be payable. She then said only if the increase is 10% more, and worked it out an said no would definitely have to pay the fee. I was so annoyed I just kept on repeating that yes I wanted to cancel and she reluctantly cancelled my services. She ended by saying I would not get a better deal if I was to phone up during my 30 day notice period. I said that was fine, so my services are to be taken away 11th April. Here's hoping for a call from outbound retentions.

peterc2609

I want this:

Monthly cost
Your bundle £24.75
Virgin phone line £12.99
Your extras £6.50
Total £44.24

£44.24 for first 6 months
£68.99 after that

One-off cost £99.90
You save £40.00 £139.90

Your services
TV XL
Phone M
Broadband XXL
Virgin phone line
Broadband extras
Virgin Media Super Hub and adaptor
TV extras
ESPN
Additional V HD Box - HD activated
V HD Box - HD activated
Fees
V HD activation x2
Standard engineer installation
eBill for cable services

I currently only have TV M and Phone XL....and pay around £30ish.

What can I expect to get the above for, from retentions!?

Buddingblonde

How long does it take for retentions to give you a call - we cancelled on the 1st and havent heard anything.
I am starting to panic - we have L Broadband, XL TV and Talk anytime for £85 per month - we have free sport and movies but feel that we are being greatly overcharged for Broadband (£25.25 per month) when with this we could be having XL Broadband for that.