Virgin Media Retention thread

Anon

candystick wrote: »

I put in my cancellation last week as i was paying £54 for

Tv Xl
Phone M+
10Mb broadband

Decided to go with Sky for my tv package but wanted to really stay with Virgin for Broadband and phone the best CS could offer on that was £24.

Had a call from retentions this morning and got 10mb broadband and unlimited calls with 0845 numbers etc included for £15 a month on a 12 month contract.

I accepted as i thought that was a really good deal

Great deal - I tried to get that exact deal which people on this thread and elsewhere had talked about but they claimed it didn't exist - which is strange given you and others got it!

Oh well, too late now, time to move on as now in contract again.

Anon

0779mike

We have been with VM for several years, we get TV, 2 * phone lines and broadband. My last bill was over £150 - for 1 month.

Basic service charge breaks down like this

Telephone Line rental 12.24
Additional line(s) 12.24
Talk Unlimited 8.00
Phone, TV, Broadband discount -9.50
TV size XL 25.00
Broadband size M 20.75
Paper Bill charge 1.25
total 69.98

I want to get on a cheaper deal even if I have to move to another supplier without the TV. we need to keep both phone numbers. What should I do ?

xman

After 6 happy years with virgin I have given notice and all services are scheduled to be canceled the 7th of April... I suppose retentions will call in some point...

shellsuit

Our bill is so high! It's around £110 a month!



Main services

(Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £77.54

Description Date/period Amount

Telephone Line Rental 16 March - 15 April £12.24
Payment Handling Charge 16 March - 15 April £5.00
Phone, TV, B'Band Xl, XXL Discount 16 March - 15 April £-18.50
Talk Weekends 16 March - 15 April £0.00
Free Voicemail 16 March - 15 April £0.00
TV Size: X L 16 March - 15 April £25.00
3 Additional V Box 16 March - 15 April £45.00
V+ HD Box 16 March - 15 April £0.00
Add Set Box(es) Discount 16 March - 15 April £-28.20
Broadband XL(20) 16 March - 15 April £37.00

Premium TV channels

(Provided by Virgin Media Entertainment) £29.50

Description Date/period Amount

Movies4,Movies5,Sports1,Sports2 16 March - 15 April £29.50

I really want to lower this, so is our best bet to cancel and then see if we're offered anything from retentions?

What if we don't get a call from retentions or decide not to cancel?

We do need the BB as it's the only decent one which allows the girls to be online surfing and the boys on xbox live all at the same time with no lagging.

We will have been with them for 12 months on the 13th of this month so just trying to figure out now what is the best to do.

KindOfHush

Coming to end of current 10 Meg Broadband only - 12.00 a month six month existing customer deal, just phoned V.M who informed me that being as during the last 3 months my usage has been 15.8 gig/17 gig/19 gig they believe that my usage represents very good value for the full 10 Meg Broadband only rate. _pale_

Only offer they made was old 2 meg Broadband only @ 15.20 with 12 Month contract or 17.20 without a contract.

Told them to have 30 days notice to terminate my service during which time I will look elsewhere for a cheaper alternative. :cool:

BrunoM

Hmmmm, gave notice 3 weeks ago now, no retentions call yet. I even called after a couple of days to make sure they had my mobile contact number. Ponder.

mulerider

Just been offered:

M+ TV, 10MB broadband and phone line rental + a new home hub for £12.24 a month including VAT.

I was paying £38.49 for XL TV with v+ box, 10MB broadband and phone line.

I've been with Virgin Media for 11 years, was originally Yorkshire Cable then Telewest.

Received a call from the outbound retentions team after giving my disconnection notice a few days ago.

Scott

Bubba

I have just negotiated a deal with Virgin. It sounded good to me.

We are now getting:-

XL TV
XL phone
L Broadband
V+ Box

Total amount: £43.74

Does anyone know whether I will get 0845 numbers free or so many minutes a month free?

Thanks.

xkirstyellenx

how did you manage to get a deal like that?

i rang this morning as my contracts up next month i currently pay
L broadband
XL tv
XL talk unlimited

telephone talk rental- £12.24
talk unlimited £8
additional loyalty discount -£3
triple combo lotalty discount -£21
tv size Xl £25
broadband size L- £25.25
paper bill charge - £1.25
also i only have the basic box

could i get better?

tried to get a better deal this morning but was told what im on was the best they could give me was.

if i downgraded to the M phone, and kept the XL TV L broadband
and it would be £44.74 a month

Geoff_W

I've been a VM customer since the free dial-up days with ntl. I only have the phone line and size M 10Mbs broadband through a very old cable modem; no TV services. I currently pay £24.99 a month. When I saw that from April I was going to have to pay £26.49 a month for this rather basic service, I rang them up and said I was going to leave them and quoted the rates of other providers. They weren't interested in the slightest in offering any deals other than putting me onto a 'basic' 2Mbs broadband service at a saving of £2 a month. This 'great deal' would also lock me into a 12 month contract. I shall not be staying with them for much longer!