Virgin Media Retention thread

Anon

sillywilly wrote: »

You are talking rubbish that doesn't make sense -m hope your rubbish helps someone - that is a bit of a r ee tard? Doesn't make any sense to a sane person!!

I'm sane and it made sense to me...? There is not need for name calling, this is a discussion forum to help people.

It is helpful to share details of retention deals where possible to help others know what is currently possible, but if it is so specific to identify your account then you may want to hold back for fear that they change their mind

Anon

arielcohen

Got a call back today from virgin media, the guy said his computer crashed so he would phone me back in 10 mins or so. Gave him both my mobile and home number and made sure he wrote it down on some paper. Missed his first call but he phoned back a few mins later which was unexpected (I was surprised with one call back, two is impressive lol)

got offered a deal of £18 a month
ul landlines +250 0870 and 0845 numbers
10mb broadband
got him to arrange for me to keep a v box for their "freeview" package
also asked for the guy to throw in a new wireless router which he did

Only problem is its a 12 month contract for everything apart from the line rental which is 18 months, he advised me to renegotiate after the 12 months. Thats a problem for another year I guess
Now lets see if the bill mirrors the price he told me (which I doubt)

Only annoyance is that I have to give up our v+ box which we paid £100 towards a few years ago, can anyone recommend a good multimedia recorder with wifi?

Anon

Does anyone know if the new format contract that they send out truly reflects what you are going to be billed (in the past it mentioned that discounted prices are not reflected and will show up on your first bill, whihc is conveniently outside the cancellation period)? My contract has arrived more than 10 days after I spoke to them and the price (before or after the promotional price, as both are stated) bear no relation to what I discussed (£4 more on the contract per month!).

Many thanks

Anon

DaMaster

I been told that 'goodwill gestures' don't show up on the contract but will be discounted on the bill.

BillyT_2

Anon wrote: »

Does anyone know if the new format contract that they send out truly reflects what you are going to be billed (in the past it mentioned that discounted prices are not reflected and will show up on your first bill, whihc is conveniently outside the cancellation period)? My contract has arrived more than 10 days after I spoke to them and the price (before or after the promotional price, as both are stated) bear no relation to what I discussed (£4 more on the contract per month!).

Many thanks

Anon

mine was the same and i said to him i wasnt going to take it and he said its over the 7 day notice period. i then told him the law states 7 days after you recieve the contract in writing at this he cancelled my account again.

chopps

Anon wrote: »

Does anyone know if the new format contract that they send out truly reflects what you are going to be billed (in the past it mentioned that discounted prices are not reflected and will show up on your first bill, whihc is conveniently outside the cancellation period)? My contract has arrived more than 10 days after I spoke to them and the price (before or after the promotional price, as both are stated) bear no relation to what I discussed (£4 more on the contract per month!).

Many thanks

Anon

I have the same discrepancy but the ebill shows the correct discounts and they stated the £5 difference is recorded on the account notes. The contracts appear to be a bit 'loose' when it comes to accurately stating all the finer points.....

Tom_Saunders

Tom_Saunders wrote: »

So after the third phone call from retentions when the first two times I told them I was stilll going they have now dropped my price to £61.90.

This includes all of the above.
Talk Unlimited
Large Broadband
XL TV
2 x V+ boxes
Sky Sports full package
Call Reject
and Free 0800 numbers. !!!!

They have emailed me the deal, I have gladly accepted.

This is £50 discount per month from their standard prices.

I am VERY happy. :A

They phoned me today !! they said they offer we gave you was wrong and i shouldn't have been offered it as they though I has one v+ box, I told them I had it in writing from them and they panicked.

Ok Mr Saunders we will honour it, I know you will I replied !!!

Always get an email.

BillyT_2

i rang up this morning again and they wont move from the 18 month contract i wish i had never started all this because i am so stubborn i will move before i let them win.

jem16

BillyT wrote: »

i rang up this morning again and they wont move from the 18 month contract i wish i had never started all this because i am so stubborn i will move before i let them win.

So what are your options with BT and ADSL? It might be just as good.

BillyT_2

jem16 wrote: »

So what are your options with BT and ADSL? It might be just as good.

i am close to the hub and can get in and around 8mb but virgin say that it will be capped at 40gb download limit with sky.