Virgin Media Retention thread

jem16

Tom_Saunders wrote: »

from retentions. Waste of time really, she said I can save you money, i thought exacellent, Then she tried to reduce my phone package, call barring etc, Tried to remove sky sports 2 etc, I said you aren't saving me anything, you are just taking things off. She agreed, I just said goodbye.

Did you say you were leaving because you could get the package cheaper elsewhere or just say you wanted to reduce costs?

foxyuk

well i am overseas at mo and emailed the person back however they are using there team leaders email and as yet await some more confirmation of the offer..

sc21

Hi, I spoke with Virgin media today (the retentions dept) after realising my bill has gone up significantly.
I was paying £28.54 until Aug 10, then it jumped up to £46.49 (details below). Reason being a discount was removed which was -£17.95. They informed me this extra discount was given to me for 1 yr and that it could NOT be given again and could not be offered. The reason they gave me the discount in the 1st place is that I said I wanted to leave to go to SKY to get a better deal which I quoted at the time.
Service I get:
Talk Unltd phone £7.95
Line rental £11.99
XL TV £24.50 with 1x V+ box
L Broadband £25.00
-£21.20 Triple combo loyalty discount
-£1.75 Additional loyality discount

= £46.49
(this was -£17.95 = £28.54)
Virgin said they could knock this down to £41.99 pr month if sign up to another 12 month contract to stay with them.

Best SKY could offer this time is: £36.50 for standard TV +kids@ £1, 2MG BB, Phone Unltd landline calls. This inc. SKY +box but need to pay extra £10 setup fee.

Is what I am paying now OK? or does anyone know how to get a better deal. I need a talk unltd anytime, M broadband, Freeview TV with SKY1 and kids channels. I don't need amazing TV or BB, mobile calls or international calls.



Many thx 4 any help/advice received.

BANKIEBEAR

Before I phone VM to ask for sky sports to be put on(wife wants to see the darts) could I get a better deal from them?? Here is a breakdown of latest bill from them

Line Rental 09 December - 08 January £11.99
Payment Handling Charge 09 December - 08 January £5.00
Talk Evening & Weekends 09 December - 08 January £3.45
Loyalty Bb/Phone/TV Discount 09 December - 08 January £-22.70
Additional Loyalty Discount 09 December - 08 January £-1.75
TV Size: X L 09 December - 08 January £24.50

Broadband Size: L 09 December - 08 January £25.00

TOTAL COST £45.49 + CALL COSTS


Sill have the same box as usual NOT A V+ BOX, still using a wired router & son got a XBOX for crimbo so would poss prefer wireless router.

I know I can save the £5 by using DD but having probs ensuring money in bank on payment date.

Thanks in advance.

latecomer

sc21 wrote: »

= £46.49
Virgin said they could knock this down to £41.99 pr month if sign up to another 12 month contract to stay with them.

Best SKY could offer this time is: £36.50 for standard TV +kids@ £1, 2MG BB, Phone Unltd landline calls. This inc. SKY +box but need to pay extra £10 setup fee.

Is what I am paying now OK? or does anyone know how to get a better deal. I need a talk unltd anytime, M broadband, Freeview TV with SKY1 and kids channels. I don't need amazing TV or BB, mobile calls or international calls.

why not ask virgin to reduce the XL tv and see if that makes a difference (presuming you can get Sky1 or something other than XL?)

If not then i'd be going to Sky - save £60 a year

latecomer

BANKIEBEAR wrote: »

Before I phone VM to ask for sky sports to be put on(wife wants to see the darts) could I get a better deal from them?? Here is a breakdown of latest bill from them

Line Rental 09 December - 08 January £11.99
Payment Handling Charge 09 December - 08 January £5.00
Talk Evening & Weekends 09 December - 08 January £3.45
Loyalty Bb/Phone/TV Discount 09 December - 08 January £-22.70
Additional Loyalty Discount 09 December - 08 January £-1.75
TV Size: X L 09 December - 08 January £24.50

Broadband Size: L 09 December - 08 January £25.00

TOTAL COST £45.49 + CALL COSTS


Sill have the same box as usual NOT A V+ BOX, still using a wired router & son got a XBOX for crimbo so would poss prefer wireless router.

I know I can save the £5 by using DD but having probs ensuring money in bank on payment date.

Thanks in advance.

Depends what you need. BT are doing great deals with Sky Sports for £7 IIRC. You could also ask them to change payment date to on thats better suited for a direct debit?

As always, best advice is to research the competition and then phone to haggle armed with this info.

jones8892

what are my options???

Having seen some of the great deals on here I have just given VM Retentions a call and tried to get a better deal. Here is what I currently have:

2 V+ Boxes with XL TV
M Phone
M BB
£41.99 a month

and here is what I have seen on here that I was aiming for:

2 V+ Boxes with XL TV
M Phone
L BB
£37.00 a month

Got told no chance and that I was already on the best deal I was gonna get. Tried to call his bluff, but ended up cancelling my contract :rotfl:

I suppose my questions are as follows:

• We don't use our VM phone and dont even have a phone plugged in... is this the only way VM try to get in touch with you to offer deals?
• Is it possible for me to cancel my cancellation or have I completely shot myself in the foot?

Cheers,
Michael

jem16

jones8892 wrote: »

Having seen some of the great deals on here I have just given VM Retentions a call and tried to get a better deal. Here is what I currently have:

You can't speak to the "real" retentions by phoning them - you actually have to cancel and wait on them phoning you to get feedback on why you are leaving.

[*]We don't use our VM phone and dont even have a phone plugged in... is this the only way VM try to get in touch with you to offer deals?

Each time I have been contacted it's been through my Virgin line.

[*]Is it possible for me to cancel my cancellation or have I completely shot myself in the foot?

No you can cancel the cancelllation.

If you really want a good deal you need to be armed with competitor's prices so do some research.

I got my phone call yesterday and discussed a deal. I asked for it to be emailed and he said fine. Then said he didn't have a note of my email address - very odd! I gave him it and he said to expect an email within 5/10 minutes - still waiting on it.

jem16

Retentions phoned again - no note of yesterday's conversation and deal discussed. No wonder email wasn't received.

Started again - said he could do same deal and would I accept it today. I said I would if the deal was emailed to me. Sorry we can't do emails but you'll get it all in writing and if you don't like it you can cancel within 7 days.

I said no way as last year my agreed deal jumped up by £11 halfway through and different notes had been put on my account than what had been agreed. I had to go through the CEO to get it put right as CS more or less accused me of lying and then said I must have misunderstood the deal.

He is supposedly putting notes on my account and getting yesterday's person to get back to me as he said he could email it. I doubt this will happen.

Tom_Saunders

Tom_Saunders wrote: »

Can anyone offer advice please.

I am paying

Line Rental £12.25
Talk Unlimited £8.00
Call Reject £2.55
TV XL £25.00
Additional V+ Box £15.00
Broadband £22.50.
Sports £23.50

I then get loyalty discout -£22.70
Additonal discount -£1.75
Boxes Discount - £9.50

Total £76.69. Could I get better please ?

It is so expensive. I am out of contract.

So after the third phone call from retentions when the first two times I told them I was stilll going they have now dropped my price to £61.90.

This includes all of the above.
Talk Unlimited
Large Broadband
XL TV
2 x V+ boxes
Sky Sports full package
Call Reject
and Free 0800 numbers. !!!!

They have emailed me the deal, I have gladly accepted.

This is £50 discount per month from their standard prices.

I am VERY happy. :A