Virgin Media Retention thread

CNash

I'm currently paying about £60 a month for XL TV, Broadband and Phone (the "Unlimited Triple" deal) - I can get an equivalent deal on Sky for £45, but I don't actually want to switch because of Sky's installation charges and the fact that my phone line can only handle a maximum of 5MB - it'd be a big hit in speed from Virgin.

I'd like to ring retentions and see what they say, but I don't really know what they can give me - the Unlimited Triple package is already a "deal", which gives me a discount of £21 each month in order to bring it down to £60! Are Virgin still handing out discounts like candy at the mere mention of Sky, or are they starting to play hardball?

StevieJS1978

Hi,

I'am currently 11 months tomorrow into my Virgin Media contract, I'am on the VIP package.

What deal do you guys reckon I can get if I call the Retention Dept.?

Thanks

StevieJS1978

1rrjo6cm

miller wrote: »

I typed wireless router into Amazon and the first one which came up was £32.49.

Granted, the new gadget will consolodate 2 boxes into one, but £60 looks a bit steep for existing customers (I imagine most people wont want to upgrade their speed just to get £20 off the box).

Off course, a nice little enticement for new customers.

i recently found out that if you upgrade to xl from either l or m you get the home hub for free.-i know this cos i actually work for virgin media customer care

David_Masters

Is there any way to get discount off the homehub without upgrading from m? £60 seems very steep when you can get a wireless router (compatible with VM) on Amazon for £24.

kwikbreaks

The new VM hub includes a cable modem and the only cable modems that will work on VM are the ones they supply. The only way you'd get a discount is by negotiation at renewal time.

Apart from being one box instead of two it offers no benefit over a modem and separate router. It only comes with 10/100Mbps ports too. If you want to use any custom router firmware (DD_WRT, Tomato, etc.) you'd need to add your own router to it anyway as you won't be able to flash the VM hub and expect it to continue working.

Pretty much nothing to see. Move along. Move along.

dominiquereynolds

Electronic e-bill discount !!!! being removed.

"We’re writing to let you know about a change to your monthly bill. Now that eBilling is our main billing option, we won’t be offering our £1 discount from 1st October. But don’t forget, there’s still a £1.25 charge for customers who choose to have paper bills, so you’ll carry on saving £1.25 a month – and a few trees too."

Thats an interesting way to tell you your bills are going UP
:rotfl:

crystal64

Was on to virgin media today got a good deal a V+HD box free instead of £49 and the media hub for £30 instead of £60 I was surprised as I phoned 2 wks ago and the would only give me the V+HD box for £29 but i said no glad I waited also she took £2.00 caller display off bill so there is new deals out there just now



:T

Saint_Nick

crystal64 wrote: »

Was on to virgin media today got a good deal a V+HD box free instead of £49 and the media hub for £30 instead of £60 I was surprised as I phoned 2 wks ago and the would only give me the V+HD box for £29 but i said no glad I waited also she took £2.00 caller display off bill so there is new deals out there just now



:T

Are they charging you for the installation of the V+ box by either them or the quickstart where you install it yourself?

crystal64

Yes the V+HD box is free also no installation charge for it and just £30 for the hub sorry for saying that

thecobra_2

Hey all

I just had an interesting call with VM retentions.

I am currently paying £17 a month for the lowest broadband they do (10mb).

I am looking to add tv including lots of sport/documentaries and found that Sky are doing a fairly decent package for £45.50 a month which is:

• Unlimited broadband (but only through phone which would be a blow I reckon I would get 8mb max)
• Really good tv package including Variety Pack, knowledge, lifestyle, sports pack 1+2 (plus ESPN free for 3 months)
• Free evening and weekend calls
• SKy+ box (not HD)
• £30 installation fee
• No Line rental

So with this knowledge in hand I rang VM. I waited about 20 mins to get through, but got through to a nice geordie lass who after initially saying that they could only match Sky package for £63 a month and no less, came down to this offer:

• Stick on my 10mb broadband
• XL TV pack
• Line Rental included
• M phone deal (Unlimited weekend calls to UK landlines and Virgin mobiles)
• Sports Pack + ESPN
• V+ HD Box
• Free Installation

All this would cost me £60.50 a month, with a £7.50 a month discount for the first 6 months = £53 a month.

This was with line rental included, so I can stop my mum paying £12.50 a month to BT and get her to put it towards this package, the Sky deal did not include line rental.

Other clincher was the HD side of things, which would have added another tenner a month anyway on my Sky deal.

I haven't taken this deal yet, but have had it noted on my file so will probably take it in next few days. ANyone think I could be doing better?