Virgin Media Retention thread

jswaminathanuk

what no u called? call rfetention team even if u r in middle of contract. be polite show concern of their workload etc
call again. some people have just a bad day and not willing to search deal for you but many out there are helpful

TeaKandy

We had ...

Phone - M = £11 + caller ID £1.75
TV - L = £11.50
Broadband - L (4Mb) = £25.00

TOTAL = £49.25

Thanks to this thread, rang customer relation today ... now got Phone L, TV L and Broadband L (all L size) at £31 but also offered package off all M size at £24 though we chose £31 option as we still want 4Mb broadband. Really happy with it, save nearly £20 and got better deal on the phone

oh .. and the customer relation guy (called Peter) said it's for life.

C_Ronaldo

well we have just phoned virgin and got i thik a good deal, we got the
XL TV package
local and national free calls all day every day
2 mb BB
all for 34.95

we have saved £11.05 a month

Saeed

what is the best deal people have got on the following from Telewest 3 for £30 deal:

TV Large (used to be called starter)
BB 2mb
Telephone Medium (free weekend calls)

gjchester

Just called re the impending loss of Sky one as I wanted prices.

We have 4mb broadband, TV and whatever they call the old NTL mid TV Pack (Large I think).

I explained I was after details of what they could offer me, and explained that I wanted Sky one and as they were probably going to lose it I'd more than likely be moving to Sky or just drop the TV and have freeview, but I'd might consider keeping the phone and broadband depending on the price. I also said I'm on a reduced price offer already (£16 for the TV and £12.50 for the 4mb, and the phones free as it's in the TV rental) . Wasn't trying to hide anything just be honest, and said I was just after the prices so I could decide what I wanted.

Bloke on the other end was understanding and looked up my account, He offered me the broadband @ £12.50 for 6 months, but as I've always had line rental in my TV package, he's shift that to the broadband deal. At this point I asked if they had a last minute reprieve and kept Sky could I move back without any problem. He said they do a freeview package, and he shifted me to that too, and if they keep Skyone apparantly thats in their freeview package.

So we get effectivly Freeview, the phone and 4mb broadband for £12.50

Result

hansi

I am due to have BB (which I already have with ntl) and L size TV installed on Thursday and i was a bit miffed about losing the Sky channels so I called them and after waiting half and hour for an operator, thay are giving me the XL size TV package for 6 months in compensation for losing the Sky channels.

the_poppy_girl

hi ,
i have just been offered when i phoned up:
4 meg broadband
xl tv
evening & weekend calls free
for £35.00 lifetime offer
i might haggle for another offer to get cheaper.
i am exsisting customer.
is this a good offer?

great site by the way, keep up the good work.

lamialex

Hello there,

I read carefully all the last messages on this thread and I saw few people asking the same question as mine but couldn't see an answer. So here is my question hopefully this time it won't get lost among the other messages.

Do you think that a costumer who has another 6 months contract with NTL-Virgin can still get their price cut? Because, obviously we can't say that we will leave if they don't give us a better offer :-(

I'm on the broadband+phone package at £24.99 and I'd like to get the 2 for £20 but I can't use the trick of saying that I will leave them...

Thanks in advance for your help.
Alexandra

hansi

Angela, I currently have a deal with ntl giving me 2mb BB for £9.49 per month. If you read my earlier post you will see I got them to agree to give me the XL package for th M price. All you have to say is " I am thinking of changing to Sky, what can you offer me?" So you're not actually saying that you're leaving them, just threatening to!

jswaminathanuk

lamialex wrote:

Hello there,

I read carefully all the last messages on this thread and I saw few people asking the same question as mine but couldn't see an answer. So here is my question hopefully this time it won't get lost among the other messages.

Do you think that a costumer who has another 6 months contract with NTL-Virgin can still get their price cut? Because, obviously we can't say that we will leave if they don't give us a better offer :-(

I'm on the broadband+phone package at £24.99 and I'd like to get the 2 for £20 but I can't use the trick of saying that I will leave them...

Thanks in advance for your help.
Alexandra

Do you think that a costumer who has another 6 months contract with NTL-Virgin can still get their price cut?
YES I managed to get BB (2 mb )+ starter pack for 9.99 not much save but still save. It is another story that i was already on discounted price.
Did I mentioned that my this contract started in October (so effectively 7 mnth left)
As it said in this thread and other that therer is no harm in trying. they cant put a penalty on trying to negotiate can they?
You don't have to threaten them of leaving but be polite and honest and ask for more you will get something.
See when I was discussing various options I was told that if I take phone line I can get far better deal for 20£ BB + TV + Phone that too couple of XL package I didnt took this. reason???? If I take phone line I will enter another 12 months contract for phone.
A suggestion tell them that this is give and take you give me better deal and you get more loyal customer. if customer think that they were blackmailed for the contract they will leave as soon as it finished.
I think you can get better than 2 for 20
Good luck. and do let me know the result either way
Cheers
Swami