Virgin Media Retention thread

TOBRUK

Reading through this thread it seems that many are getting quite good deals when phoning ntl to cancel. I am on £24.99 broadband package and paying line rental to BT. October last year I was offered to upgrade to 2mb for free, however this meant going on a 12 month contract - although I have been with ntl for years now.

As the 12 months are almost up, and I could give a months notice from now, I am not sure what to do. Do I phone and ask for cancellations and say I want to give a month's notice as I have found better deals elsewhere? Or do I phone and say that I am thinking of leaving and could you offer me a deal?

I have been looking at other packages such as TAlk Talk (this seems to be a very dodgy thing to do seeing other threads) which on paper is very good at £19.99 the line rental included - considering I am paying £24.99 + £12.00 per month for line rental = £36.99 - a big difference of £15.00 a month!

What to do is the question - has any one any words of wisdom?

littleange

I had ntl broadband installed on Thursday 1mb at £17.99. It has been very slow so we called up today and they said we could have half price 4mb for 3 months. It does seem much quicker now.

Those of you who are getting slow speeds during testing are you either:
-testing over wireless OR
-using USB to connect to the modem (the ethernet cable should work better)

We have tested our connection now over wireless and wired - wireless showed 1.5mb and wired 4mb

Just a thought!

bergy2

Haha - I noticed Telewest now have a fre - freeview option on their TV

Already battered them down to £19-49 for 4mb BB and Phone Line rental and Talk Eves and We's - called to ask if i can keep the TV box fer free - got put through to a great NTL advisor in their retentions - 1st time i got them rather than TW

They now have given me

4mb BB
Line Rental
Talk Eves We's
TV Starter package - better than Freeview

£17-50 pcm fer a year

atro1

worked for me too. rang today been given quite a discount.

equitydealer

littleange_com wrote:

I had ntl broadband installed on Thursday 1mb at £17.99. It has been very slow so we called up today and they said we could have half price 4mb for 3 months. It does seem much quicker now.

Those of you who are getting slow speeds during testing are you either:
-testing over wireless OR
-using USB to connect to the modem (the ethernet cable should work better)

We have tested our connection now over wireless and wired - wireless showed 1.5mb and wired 4mb

Just a thought!

Depends on the max speed your wireless router and network cards can handle.

rajivjeebun

hi am with telewest for two year am paying 17.99 for 2 mb and 11 quid for line rental can some1 please advise me what ive got to do to reduce this what number to phone and what to say thanks a lot

aj2001

check your bills guys they charge month in advance and on mine they charged full 24.99 rang them up and they said they will credit my account with 12.50 and corrected my setup so i will get charged 12.50, watch out for the new starters there they have no clue what they are doing.

aj

littleange

aj2001 wrote:

check your bills guys they charge month in advance and on mine they charged full 24.99 rang them up and they said they will credit my account with 12.50 and corrected my setup so i will get charged 12.50, watch out for the new starters there they have no clue what they are doing.

aj

Is there anyway to manage your account online? I find it suprising that you cant log in to a company that provides the internet! Maybe I'm just missing it.

TOBRUK

Can anyone give me some advice please?

I have just rung NTL - RETENTIONS put through to a very abrupt woman. I explained that on 7/10/06 I had a free upgrade broadband to 2mb which locked me into a 12 month contract with them. I asked if that meant that if I wanted to move to another provider I could phone and give a month's notice as from tomorrow 7/9/06 - she replied yes. I then said that to do that would I need a MAC code to give to another provider - she said no because you wouldn't be taking your email address with you - you don't need it.

She never asked me anything or ask why I wanted to leave ntl - it was just yes and no answers! After that I just said thank you and goodbye! Should I just call tomorrow and say I want to give a month's notice to leave or what? It didn't seem that they would try and keep me on or ask any questions - help!

Optimist

I wonder if she works in the Scottish call centre which they announced yesterday was going to close ?

Leave it until tomorrow and try again, tell them your thinking of moving to talk talk and ask if they can improve on your current package