Virgin Media Retention thread

TOBRUK

No sadly in your case you upgraded to a new tariff, rather than benefitted from a speed uplift by NTL

When I took up broadband in July I went on £24.99 package which was 1mb and then received a letter saying I could get 2mb upgrade for free which I did - I didn't change tariff! I think they were very naughty to bind me in a 12 month contract as from the time I upgraded FOR FREE!

MRMONEY_2

I have just been offerred the following offer to stay with TELEWEST for the next 6 months

Talk unlimited (All exclusive calls except mobiles)
2MG Broadband
Supreme TV package - All channels

for.....£45.00 all in

I was going to TalkTalk and they had ten minutes to send the details over to BT that iwasn't leaving them so we cut this deal.

Before this I had ...Basic TV package, broadband and line rental (no evening and weekend set up and my bills we close to £100.00 each month

BTW - this is the direct number for customer service...0800 053 0751

Can anyone beat hat!!

marvelsmostwanted

hey

thanks for taking the time to read this thread

i have been with NTL for about 3 years now
and not a major problem yet

however now speeds are increasing and price dropping down

i have not been able to either get a discount or a increase in speed

i currently have the NTL PHONE AND BROADBAND PACKAGE
'Unlimited 1Mb Broadband & Unlimited local evening & weekend calls'

i have had this package for over 12months now

i know that other providers are giving fantastic deals like talk talk/bethere

but i dont want to switch providers...too much hassle, iv been through it before

but then i hear angry customers are complaining to NTL and have gotten
either reduced packages or 10mb BROADBAND upgrade for FREE


please help me on what i should do

i am unsure on what to do in this situation

p.s im looking for 4MB(not 10mb) internet at a reduced price becuuse i dont have digital tv with ntl nor want it, because i have sky


ALSO... i thought speeds were to increase to 4mb for free on 1st june 2006

i have had no effect

wazza

My NTL broadband contract is due to finish next month. After next month the price goes up from £9-99 to £17-99. I also have NTL cable/telephone/extra channel for which i am paying £27-50 per month. So in total i am paying £37-50 per month.

Rang NTL today regarding broadband. Customer service advised me to ring back next month after the current offer which i am on finishes. Apparently they can not offer an 'offer' until the existing offer has expired. So i plan to ring them next month and see if they will reduce the price of the broadband. I am happy with the 1 Meg download.

Is it advisable to ring NTL tomorrow to see if i can get a good deal on my TV/phone package or wait till next month and ask them to give me a good deal on braodband/tv/phone package?

thanks

COS

When NTL introduced TV ON Demand etc... just as one example , did they have to increase internet uploads/downloads as a matter of course due to better programme reception, may be techies can enlighten us?

martidj

Just called NTL via their freefone no. hee-hee and eventually got passed to the retentions department and a message that they were experiencing high volumes etc. and I may have to wait half an hour. I thought I dont care how long as I am not paying for it but eventually got a human who reduced my bb to £9.99 and knocked £5.00 off the base tv package for 6 months with the advice to call before the 6 months is up. Saved £13 per month or £156 pa cant be bad

COS

martidj wrote:

Just called NTL via their freefone no. hee-hee and eventually got passed to the retentions department and a message that they were experiencing high volumes etc. and I may have to wait half an hour. I thought I dont care how long as I am not paying for it but eventually got a human who reduced my bb to £9.99 and knocked £5.00 off the base tv package for 6 months with the advice to call before the 6 months is up. Saved £13 per month or £156 pa cant be bad

Another point for people power:T

Raspberry_Swirl

i'm getting fed up with trying to contact NTL.
been trying to speak to them about reducing my broadband from £17.99 a month to £9.99, but am forever on hold. then have to hang up as i have to get back to work from my lunch break.

tried calling them after work on the freephone number to get a message saying their call centres were only open till 5pm!!!!!
is this because i'm using the free phone number? i bet i'd get though on the 0845 number....

C_Ronaldo

ive been with blueyonder/telewest for more than a year, im thinking of changing isp , should i phone blueyonder and haggle down the price of my BB

COS

Raspberry_Swirl wrote:

i'm getting fed up with trying to contact NTL.
been trying to speak to them about reducing my broadband from £17.99 a month to £9.99, but am forever on hold. then have to hang up as i have to get back to work from my lunch break.

tried calling them after work on the freephone number to get a message saying their call centres were only open till 5pm!!!!!
is this because i'm using the free phone number? i bet i'd get though on the 0845 number....

What area are you calling from ?