Virgin Media Retention thread

AuntyJean

I have been with Telewest for over 5 years.

I have the following package
Line rental £10.50 - going up to £11.00 in June
Callreject & voicemail £1.50 each = £3 - going up to £1.75 each = £3.50
Supreme TV Package £17.50
Blueyonder Broadband 2mb £17.99

It used to be free to talk to other Telewest phone subscribers after 8pm and weekends. Now there is a connection fee.

I looked at Madasafish but they only convert from a BT phone number.

If I do move phone and broadband,Telewest may say that I am no longer entitled to the Supreme TV package which is no longer available (it is better than those on offer).

I could try ringing them and bluffing but would like to have options ready in case it doesn't work.

Any suggestions please?

banger9365

just got a good deal i think, broadband 10mb =£17.50 ,tv essential for £5.75 for 6month ,phone the same £11 (you cannot win them all put you can try )with telewest ,
and thx to every one on this site or i would not have had the guts to do it

Dipak

Hi all,

Thanks for all you information on these posts. I got £9.99 1MB BB and 3 months half price line rental.


Thanks you all.

cheers, dipak

northern_munky

Dipak wrote:

Hi all,

Thanks for all you information on these posts. I got £9.99 1MB BB and 3 months half price line rental.


Thanks you all.

cheers, dipak

Dipak, are you a new customer or did you already have broadband? What number did you ring? Thanks.

steviebilbo

The 'news' has obviously hit NTL now. Having spent over 23 mins on hold I was eventually put throught to terminations.:mad:

Nice Geordie bloke apologised when I told him how long I had been waiting. I then explained that their latest mailshot regarding price increases had made my mind up to cancel :mad:

Geordie then said 'if you were to stay what is the most important to you telly phone or Internet?'

I told him the kids would say all 3 so he just laughted agreed and then told told me the following:

We can offer 2 meg BB and free calls for £17.50 to any existing customer (not new customers!) when they call in to cancel :eek: - HE then quoted the Talk Talk package to ME! and explained that according to the BT website I would not be able to receive 8Mb from my current exchange even if I did go over to Talk Talk. :rolleyes:

I asked him what NTL could offer as a faster package if I wanted it... '10Mb he says but that's a big jump to £34.99 per month' I kept quiet for a few seconds :A and he says 'wait a minute, lets see what I can do... Here we go' he says 'How about... (short pause) 10 Mb and free national calls 24/7 for £25 per month ( no contract) just lose the telly box and replace it with one the size of a calculator'.

'So I can just get terrestrial tv with an aerial then' says me :cool:

... 'Yes' he says 'and if you decide to get a freeview box make sure you have a very good aerial'... 'AND, he says to call back in 11 months or so to renegotiate the next years deal'. :T

So after some 30 mins or so total on their free phone number (which no doubt I have been subsidising with my inflated monthly price-plans for the past 10 years) I came away with a fairly standard package which has:

A) Lost me my Base TV package (no big deal)
Potentially increased my BB speed by 10 fold and..
C) given me free calls for a year to any 01 or 02 number in the UK with 'discounted rates' for international calls and mobiles.

The latter (if you see this site elsewhere) can be had cheaper by using the various prefix systems.

Anyway, not a bad saving £300 per year if you dont miss the telly. Plus an additional 40-50 quid for a free view box. Happy as the preverbial pig :T - for now... (grin)

IF YOU ARE THINKING About doing the same dont think DO IT... :T :T
Its now a standard package and they're waiting for your call!!!

Steve B :money:

Dipak

northern_munky wrote:

Dipak, are you a new customer or did you already have broadband? What number did you ring? Thanks.

I rang 0800 0529403 (option 2), i'm not a new customer been an NTL customer since they first came out (think they were called CableTel in them days). I had a long wait so just to warn you you may have to wait a while before you get through to a person. Just say to them that you enquiring about how much notice you need to give to leave NTL and they'll say 1 month and then ask you for your reasons for wanting to leave.

I already have BB with NTL and have been a customer of theirs for years.

Cheers, Dipak

h5djr

I have also just rang 0800 0529403. I have been with NTL (CableTel) for many years and was currently paying £10.50 for my phone line and £24.99 for 2Mb broadband and have been very happy with the service provided. One thing I especially like is that access to the internet is just a simple click on an icon rather than having to log in as you do on many other system. I got through straight away with no waiting and said I had been looking at the Talk Talk offer and could they do anything to match it and get me to stay with NTL.

The offered 2Mb (4Mb from 1 June - more than enough for me) + telephone line and Talk Unilimited 24 (free calls to Local and National numbers 24hours a day) for £22.99/month + a special £30.00 credit against my existing account.

I think I will stay !

Dave R

britters

I wasn't going to make this public for reasons you will appreciate, and this may not be the best forum. But NTL are impossible to contact, except on premium line, and I don't see why I should have to pay to warn them they and their customers may have a problem - so here it is:

If you have an NTL email account and ever use Web Mail via Internet Explorer to access your mail on remote PC, your password could become public knowledge.

PCs can be set up to capture data entered into forms so that entry fields are automatically populated thereafter. Saves time and can be a boon, but unscrupulous Internet Cafe owners, for example, could use this facility to exploit an apparent problem with NTL's Web Mail application.

In Web Mail, you need to enter your email address and your password in seperate fields. Password fields, generally, are never automatically populated and never appear in plain text, but passwords, nevertheless, appear to be captured. If you go back to the same PC and open Web Mail later, when you enter the 1st character of your email address, the full address appears in a pop-up. Now, if the 1st character happens to be the same as your password, or you accidentally enter the wrong character (as I did) - lo! your password appears as well, and in plain text !!!:eek: .

Thereafter, whenever you enter this character in the email address field, your password will pop up in a selection list for all to see !!!:eek: :eek: .

This won't matter if you use a unique password for Web Mail and don't mind other people having access to your emails, but a potential disaster if you also use it for internet banking. I haven't been able to check this with other browsers, but I have on other web sites, and the phenomenom appears to be unique to NTL.

If anyone has the means to break throught the barriers to the IT people at NTL (if they have any), perhaps you could alert them. NTL has a pretty comprehensive system for preventing anyone getting direct access to anyone in the organisation, and I've given up trying.

bingobango_3

arae24 wrote:

do your homework first then give customer services a ring, tell them that as you are out of contract there seem to be better deals out there. or do as I did mention the special offer they have for their new customers which is £9.99 for 1meg broadband for a year. they should oblige as they dont want to lose customers. good luck.

I done that too last August, have had to phone EVERY month since then as they still try to charge £17.99 each month, and am promised it will be corrected for the following month. Each month is the same, still get billed £17.99, phone up, explain the situation again and again. End up paying £9.99 a month but it really annoys me they can't get the bill correct (saying that, the web access has been just fine - touch wood).

Garym

I called Telewest four days ago to cancel my phone and TV, they agreed with no problem. I then phoned BT to set up a new line. I got a call from Telewest yesterday to say that BT had been in touch and can they ask why I am cancelling. I mentioned that I needed to cancel the phone and go back to BT to take advantage of the new Plusnet broadband deal. The Telewest lady asked if I would be willing to negotiate on this.

To cut a long story short I am staying with telewest on a guranteed (for 12 months) monthly charge of £20.99. This includes 5mb unlimited broadband, line rental and free local and national calls 24/7 !

Lady at telewest informs me that they are in the process of putting a package together to rival Talk Talk and Plusnet.

Gary