Virgin Media Retention thread

A_Nice_Englishman

creddish wrote: »

I noticed my download speed has increased to 4Mb from 2Mb about a week ago. I have just checked my speed again using the "thinkbroadband" speed test here and it is indicating 3.8Mb. I have assumed from this that I have been automatically upgraded to 4Mb from 2Mb on my "M" service.

However, I have just had a look at the "virginmedia.discussion.broadband" newsgroup and there is an "official" statement in there dated Feb 2008 saying "There's no current plans to make any changes to the service for the M broadband tier". So I'm unsure what the true position is now. I'll post more recent info if I find some.

What speed are you getting?

Colin

2Mb here. There's lots of speculation on various forums but the general consensus seems to be that Size M will stay at 2Mb at least until the upgrades for L and XL customers are completed and quite possibly longer

hansi

1.9 here. I'm happy with that:j :j

creddish

A_Nice_Englishman wrote: »

2Mb here. There's lots of speculation on various forums but the general consensus seems to be that Size M will stay at 2Mb at least until the upgrades for L and XL customers are completed and quite possibly longer

Yes, I had a longer browse in the Virgin newsgroups after previous post and I agree with your conclusion. So, I'm baffled why I am now getting 4Mb. I was on the Size L package originally paying £24.99 per month for that (it originally was 0.5Mb then upgraded without increased cost in steps of 1Mb, 2Mb and eventually 4Mb). I managed to negotiate this down to £10 per month on a 6 month at a time basis until about a year ago but they would not then agree less than £18. But they did offer 2Mb for £10, so I took that.

I'll just have to keep my head down and see if the 4Mb continues, although I'll be content with 2Mb if needs be.

Colin

PeteW

I'm about to move to a cabled area and as I don't use the landline much I'm thinking about getting Virgin broadband. Is there any room to haggle as a new customer or am I just going to get what's on their website?

A_Nice_Englishman

Doubt if they'll drop below those prices but if you go through Quidco you should get £100 cashback

hansi

"Should" being the important word here. I don't do Quidco anymore, only topcasback and greasy palm.

pepsicola_2

Night-owl wrote: »

Hi

I have been a Virgin Media customer for the past 7 years, formally known as Telewest Broadband.
I have had three 12 month contracts, one when I first was installed, the second when I had V+ installed and the last one for the VIP package.
After my contract was up, I could not renew it without disconnecting and reconnecting my services which Im unable to do as I need my phone line active 24 hours aday.
My bill has increased as I have been a long standing customer and had the top package from the start, so by me downgrading I do not save as if you were taking up an offer on a upgraded package.
I was given alot of services in the first two years of being a Telewest customer, all 3 services completely free at no charge apart from calls.
I have recently down graded from VIP to 3XL, I lost my broadband discount (free Internet for 12 months £34.00 amonth credit) as a result.
I then felt that that package was to dear and contacted customer service who said they couldnt do anymore to lower my bill, I spoke to disconnections with a view to either down grade to bog standard services or get a better offer, I did, I have been given the following all for £50 a month:

V+ FREE - For long as I remain a customer
Telephone Talk Unlimited
TV XL
Second set top box - £10 Charge waived for long as a customer
20MB Broadband

I have to say, £50 is still alot but without entering another contract I doubt I could get it much lower and I dont want to enter a new 12 months contract as I may be moving.

Hope this explains it.
VIP package is great BUT dont get it if you wont watch the movies, it makes it very dear thats why I got rid of it as there are to many repaet movies on there.

thanks for that what i dont understand is why you were paying 110 when the vip package is 85 is that for phone calls? its a lot of phone calls if it is are they expensive?

i really dont need 20mb broadband as i don't see it making much difference for email and internet use, think i might consider someone else.

Night-owl_6

pepsicola wrote: »

thanks for that what i dont understand is why you were paying 110 when the vip package is 85 is that for phone calls? its a lot of phone calls if it is are they expensive?

i really dont need 20mb broadband as i don't see it making much difference for email and internet use, think i might consider someone else.

It was for call add ons, caller display, etc.
Be warned however I have had a letter yesterday in the post from Virgin Media - they have RENEWED MY CONTRACT and never told me on the phone, I have to sign it to carry on getting the discount I am on services, this means once I sign I have to remain with them for 12 months minimum again and cant downgrade only upgrade:eek: :eek: :eek:
I didnt want to start another contract - I have been out of contract for over a year now.
Calls are okay-ish, short calls then a few ££ but get Talk Mobile if you are going to ring alot of mobiles - I dont have it but you save alot.

Night-owl_6

Talk Unlimited
Broadband 20MB Highspeed
V+ Box - FREE indefinately
Second set-top box FREE indefinately
TV XL
Caller Display/ Divert / Call awaiting

£60 amonth indefinately

pepsicola_2

Night-owl wrote: »

Talk Unlimited
Broadband 20MB Highspeed
V+ Box - FREE indefinately
Second set-top box FREE indefinately
TV XL
Caller Display/ Divert / Call awaiting

£60 amonth indefinately

now you are really confusing me, is it £50 or £60 a month? sorry i don't know how to quote again but you already said the following?

I did, I have been given the following all for £50 a month:

V+ FREE - For long as I remain a customer
Telephone Talk Unlimited
TV XL
Second set top box - £10 Charge waived for long as a customer
20MB Broadband

I have to say, £50 is still alot but without entering another contract I doubt I could get it much lower and I dont want to enter a new 12 months contract as I may be moving.