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Virgin Media Retention thread

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  • Anon
    Anon Posts: 14,561 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    MORPH3US wrote: »
    If you have left Virgin and are happy, good luck to you...

    but who ever paid £18 a month for 2mb BB with Virgin... ok that might be the stated price for it, but a quick call to India and they will reduce it down to £10 without question.

    Current offer is £4.50 per month for the year - not sure if anyone has managed to get this as a retention offer?

    Anon
  • owey
    owey Posts: 832 Forumite
    Is anyone on this package and getting a better deal?.

    Talk unlimited
    Tv XL package
    B/Band 2mg
    one V+Box
    one standard box.

    Total £49.00 a month.

    They also said, if I pay a one off payment of £75.00 for my old V+Box which I have had for a year, they will knock another tenner off.
    If I want another V+Box it will be another one off payment of £75.00.

    So if I go for the above package with 2 V+Boxes it will cost £39.00 a month and a one off payment of £150.00 plus they said I will have to give them the Standard box back.

    Before I go, am I talking to retentions when I call 150 and option "Thinking of leaving", or is this still C/S until I ask them to cancel my contract?.

    I have just over a week to decide what to go for.
  • gzed
    gzed Posts: 103 Forumite
    owey wrote: »
    Is anyone on this package and getting a better deal?.

    Talk unlimited
    Tv XL package
    B/Band 2mg
    one V+Box
    one standard box.

    Total £49.00 a month.

    They also said, if I pay a one off payment of £75.00 for my old V+Box which I have had for a year, they will knock another tenner off.
    If I want another V+Box it will be another one off payment of £75.00.

    I have the same package and I pay £39.45. I paid £100 last year for the v+box to have a tenner off every month.
  • Keggsy_2
    Keggsy_2 Posts: 54 Forumite
    I have Talk Weekends (M) £11
    TV XL £20.50
    Broadband XL £25.
    Talk evening and weekends £3.45 (which I never asked for, they have just turned the M phone into a L phone - I'm complaining)
    E BIll discount - £0.50
    TV, BB & Phone bundle saving - £10.50
    3 for £30 Bundle saving - £9
    V+ box free as on XL TV.

    Total bill £39.95. Hopefully get it to £36.50 if I can get the evening calls taken off.

    However just had a letter saying the bill is going up £2.50 but the E Bill discount is increasing to £1.

    Looking on the site the XL broadband is now £20 instead of £25. Has anyone else found this and will they reduce the bill? I just thought if they can try and put my price up, can I try and reduce my bill in the same way?
    Smoke me a kipper, I'll be back for breakfast
  • This really just emphasises the general principle of haggling with your existing supplier to get a better deal.
    I got a flyer from Virgin in my post with deals for new subscribers. I was particularly annoyed by the'standard rate' of £16 for the size L broadband. I'm paying £25 at this point, plus £11 for the phone.
    When I ring up about this I'm told it's a special rate for new customers, so I complain about being with them for several years and why should I pay more for being a loyal customer etc. The woman says she can't help, she isn't allowed to offer me anything.
    So I drop in a comment that Sky is looking even more attractive, since they lost Sky 1 on Virgin (even though I don't have the TV package!). Without me asking, the woman suggests I talk to the cancellations department as they have special retention bundles to offer people who want to leave.
    So I end up with a bundle that is £10/month cheaper than what I had, plus all landline calls are free (less than 1 hour) plus discounts on mobile and international calls, saving me even more.
    It pays to make them think you are going to leave - they are willing to barter!
  • owey wrote: »
    Is anyone on this package and getting a better deal?.

    Talk unlimited
    Tv XL package
    B/Band 2mg
    one V+Box
    one standard box.

    Total £49.00 a month.

    I have the above but two V+ boxes and sky sports for £60.
    nothing.
  • Semaj_2
    Semaj_2 Posts: 14 Forumite
    Hi,new poster

    Called Virgin Media on friday to try and negotiate a new deal after my 3 for £30 bundle had ended,also had phone(free weekend calls)2mb BB,XL TV,Sky Sports,All Movie Channels and Setanta with this bundle

    New deal is

    Phone(free weekend calls)
    XL TV
    Sky sports
    Sky Movies
    Setanta
    2mb BB

    £54

    Good????:confused:
  • bergy2
    bergy2 Posts: 387 Forumite
    Hi I got free V+
    XL TV
    Phone Eves WEs
    4 MB BB

    For £35 like many others

    So add £20 for Sports and Movies - u should get 4Mb BB imho

    But you have to cancel 1st to get the best person calling up with an offer that fits in my experience
  • star1_2
    star1_2 Posts: 424 Forumite
    Sofar - I've got :-

    TV XL (Standard Box)
    BB XL
    Phone Line Rental with free weekends and evenings

    Total £40 per month

    Does anyone have any suggestions on how I could negotiate an additional TV Box (VM Plus?) - and what I might expect to pay?, sofar they offered an upgrade to my standard box for a one off payment of £75.

    Thanks
  • Need some advice, a few people have suggested that I call VM and ask to be disconnected, this will probably result in me being given a better deal that I am paying currently, anyone else tried this? at present we are on the VIP package for £85 a month which is

    Talk unlimited
    Broadband
    V+ box & additional box
    and I think we have sports and movies

    thanks in advance x
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