Virgin Media Retention thread

timay_2

mrmajika wrote: »

Just made my yearly call to retentions. I managed...

TV XL
BB L (10Meg by April)
Telephone (free evening and weekend calls)
V+ Box (existing user).

£35 per month. 12 month contract.

Up until now I didn't have the phone with them, but i'm ditching BT and taking the phone too.

I've just managed to get the same package too- it was a lot easier to sort than I expected too. I'm surprised you have to go through to retentions before they are willing to offer a better service!

bergy2

timay wrote: »

I've just managed to get the same package too- it was a lot easier to sort than I expected too. I'm surprised you have to go through to retentions before they are willing to offer a better service!

So did you have a v+ box before or did they offer it free?? I have them calling me tonight and am not feeling too patient after the last idiot tbh

bergy2

Well got the same £35 deal with Virgin - fairly happy - would have gone to Sky if they had done a decent deal

shades_2

bergy2 wrote: »

So did you have a v+ box before or did they offer it free?? I have them calling me tonight and am not feeling too patient after the last idiot tbh

SO can you tell me bergy or any of you other guys who got this deal did you already have a v+box???

Also has anyone got the multi room option free??? I asked for it with my retntions deal when i phoned and the lady told me it was going o be £9.99 per month and would not budge a penny (I would like to mention her name but I wont)

peter999

normanmark wrote: »

That was announced about a year ago. The terms of the above have changed somewhat as the peak time is now 4-9pm

http://allyours.virginmedia.com/html/internet/traffic.html

I look away for 5 minutes & they have changed their policy.

Pity as it just means the heavy downloaders will wait till just after 9pm to download & hammer the network. I would prefer they kept it to midnight as in their old policy.

http://forums.moneysavingexpert.com/showthread.html?t=443856

This explains the poor performance of my connection late at night.

peter999

normanmark

peter999 wrote: »

I look away for 5 minutes & they have changed their policy.

Pity as it just means the heavy downloaders will wait till just after 9pm to download & hammer the network. I would prefer they kept it to midnight as in their old policy.

http://forums.moneysavingexpert.com/showthread.html?t=443856

This explains the poor performance of my connection late at night.

peter999

I'm on a 20mb connection with them & don't notice any poor performance whatsoever & i'm not a big downloader either.

Irrespective it could be a localised issue?

I called up earlier in the week to Virgin Retentions, i'm on one of the old 'broadband only' deals from way back when (customer of nearly 5 years now) and all they could offer me is a £8 reduction on the price of the 20mb service. Funnily the chap on the phone added that if i took the phone with them i'd be saving more. Seems they want the full custom now, however i'm content with £29 for 20mb!

robrymond

Just phoned, the £17.99 I paid for 4MB broadband (L) has now finished after 12 months. I've phoned up and they said that all they can offer now is a £3 discount to make it £22 a month and that applies indefinately.

Not a great offer at all, any suggestions? Thinking of downgrading to 2MB for £15...

bergy2

Basically you have to cancel and wait to get a good deal as 1st person blanks you
They offered me 2nd box - just V box at £5 a month and the V+ is new and install free on 12/4

Pontiac

peter999 wrote: »

I look away for 5 minutes & they have changed their policy.

Pity as it just means the heavy downloaders will wait till just after 9pm to download & hammer the network. I would prefer they kept it to midnight as in their old policy.

http://forums.moneysavingexpert.com/showthread.html?t=443856

This explains the poor performance of my connection late at night.

peter999

I must say as a heavy downloader I believe the new timings have actually improved congestion. Maybe it's got something to do with the increase of an hour to the speed limit once you've downloaded a certain amount. Okay so the times have eased from 4pm-9pm instead of midnight but it's now a 5 hour speed limit instead of a 4. I always seem to get 20 megs, but before I got a little less than that. And yes, I start hammering the network at 9pm... but if there was no limit I'd probably start hammering the network as soon as I get in at 6 instead.

timay_2

bergy2 wrote: »

So did you have a v+ box before or did they offer it free?? I have them calling me tonight and am not feeling too patient after the last idiot tbh

Sorry, only just seen your question- I did already have V+
My package hasn't changed at all- the only thing that has happened is the cost was almost halved!