Virgin Media Retention thread

gzed

peter999 wrote: »

Yes, Talk Unlimited is a retention option that they will give for free or with big discount.

peter999

Yes they offered me Talk unlimited (ie 24 hours landline calls) for 70p. See my post on previous page. It's not much use for me as I've got big credit on my mobile but still was a good offer.

shiirley

I joined last August and my 2MB broadband has always been £9.99, and I'm getting the £9.99 offer for twelve months. I don't think it can go any lower...

Even if I wanted the price to go any lower, it would not be in my best interest because I'm sharing my broadband connection with my neighbour. Dear neighbour bought a wireless router. They use the connection during daytime when I'm at work, whereas I tend to use the internet in the evenings after I get home.

So, I'm only paying £5 for my internet connection.

DJ_SMITH

peter999 wrote: »

Yes, Talk Unlimited is a retention option that they will give for free or with big discount.

They have to compete with Talk Talk, Tiscali, Sky who are doing deals with this.

They should give big discount on SkyMovies & V+ box and you should get free upgrade to Talk Unlimited.

Check what other people have got in this thread re:Sky Movies & V+ box.

Look at this post, see the savings people get when they have more services:
http://forums.moneysavingexpert.com/showthread.html?p=4602213#post4602213

peter999

What's the best way to go about doing this, as they will already have it on record that I phoned up and got a discount. Do I just phone up and ask what's the best deal they can do for me with V+ and SkyMovies added?

DJ.

peter999

DJ_SMITH wrote: »

What's the best way to go about doing this, as they will already have it on record that I phoned up and got a discount. Do I just phone up and ask what's the best deal they can do for me with V+ and SkyMovies added?

I think with NTL you were only meant to change your package once a month.
I'm not sure how it's working with all the upheaval in Virgin/NTL nowadays.

I would leave it for 4-6 weeks to change your package (add Sky Movies, V+ box) & get another deal on these & anything else (free upgrades to Talk Unlimited & maybe Talk Mobile, Talk International if any use).

Unless you want to give it a go now & just say "you've thought about things & want add new services, what can they do".

They will bend over backwards if you are adding new services.

peter999

Ps I just got my 2nd deal yesterday, my first deal was just over a month ago.

MORPH3US

shiirley wrote: »

Even if I wanted the price to go any lower, it would not be in my best interest because I'm sharing my broadband connection with my neighbour. Dear neighbour bought a wireless router. They use the connection during daytime when I'm at work, whereas I tend to use the internet in the evenings after I get home.

Hope your neighbour isn't doing anything illegal

mrsbudget

didnt realise that when they take away the sky channels, the kids discovery channel will be away as well!!now my children are rioting!!! I phoned them and they said they cannot do anything and would not give me any discount because I have loyalty discounts already!! that just sucks!!!!!:-(

leew

Just thought i'd post this as im absolutely fuming and need to get this off my chest

Phoned Virgin Media (Ntl) up because i noticed my monthly payments were to go up to £18 from £9.99 later this month.

Now after waiting about 20 mins on hold, bear in mind i rang at around 4.40pm and finally getting through to some woman - wish i got her name talked for a few mins, she then asked what the query was about and when i said it was regards my payments going up she said i'll go and see what offers are available.....then cuts me off!!!! she must have realised it was 5pm ( the time they shut) i'm fuming, disgraceful service that is.

Sorry for the rant, just needed to get that out.

gzed

leew wrote: »

.....then cuts me off!!!! she must have realised it was 5pm ( the time they shut) i'm fuming, disgraceful service that is.

I completely agree with you. I had a similar cut-off once with a mobile phone company.

Den1se

mrsbudget wrote: »

didnt realise that when they take away the sky channels, the kids discovery channel will be away as well!!now my children are rioting!!! I phoned them and they said they cannot do anything and would not give me any discount because I have loyalty discounts already!! that just sucks!!!!!:-(

I read somewhere (it was here - just found the link ) http://forums.moneysavingexpert.com/showthread.html?t=390983&highlight=discovery+kids that discovery kids had stopped broadcasting - nothing to do with the recent sky issues

pault123

"4 MEG broadband,
Weekend phone package
TV package with all the channels except sky sports/Movies

All in for £13.25 per month - PERMANANTLY!"


How on earth is that possible?

I think they forgot to tell you about the £25 internet on top?

Got through today in 10 mins, -

was paying £57
XL tv
L BB
basic phone.

Got it at £38. Which seems to be a price a lot of others have got. Really happy with this.

There must be some kind of structure they go off, some set retention packages? It seems a lot of people have been given some random (good) prices that no one else has?