Virgin Media Retention thread

CharleneUK

I'd like to get movies added to my discounted package.

Can anyone confirm they have been successful with this, even though they already have a discount?

magic57

Hi all. I rang using 150 then option 4. I was very nice to the girl who was really helpful. I have half price XL broadband and half price L TV. Well worth the wait. I still like ntl/Virgin and hope they will sort out the sky problem. I agrre with previous post - be really nice and get them on your side. Good luck!

Babbler

CharleneUK wrote: »

I'd like to get movies added to my discounted package.

Can anyone confirm they have been successful with this, even though they already have a discount?

Yup - you get them to discount what you have first then add movies afterwards with the same call!

Got everything for 38 quid.

marcellep

I am now on

2meg Broadband - and I am actually getting that speed -
XL Television
Unlimited Calls
Caller Display
and additional Box

£34.99

paragp

paragp wrote: »

i just got off the phone with Cust Relations and this is what I have been offered:

Family Pack TV- normally £19.50
Telephone Line Rental - normaly £11.00
Talk Unlimited 24 - normally £25.00
Zee TV - normally £8.00

for a grand total of £30 per month for the next 6 months, ring back after this to get something more long term. I was paying £38.50 per month without the Talk Unlimited 24. Saving £33.50 per month on the normal price for all of the above. :rotfl: :T :beer: :j

Also I was informed that with the merger of NTL/Telewest and Virgin, there should be a lot more offers for Broadband with regards to free modems/routers etc.. I was told to wait a few weeks to see what the actual offers are and then ring back.

Does anyone think I can do any better?

I rang them up at the weekend to see what they can offer me in terms of BB.
I was asked to speak to the sales guys as this would be a new service for me. The sales guys said they could offer me 2MB for £8, 4MB for £16. I asked about the wireless router and was told that they do not sell the wireless routers anymore, they would only provide me with a modem and if I needed a wirelss router, i'd have to go and buy my own.

I went for the 2MB deal for now and maybe I will call them again once installed to see if I can get a better deal. Does anyone know if they definately do not provide wireless routers anymore?

foxyuk

my deal now


2 meg bb
unlimited calls anytime
base tv

£19.99 per month incl vat indefinite

Babbler

foxyuk wrote: »

my deal now


2 meg bb
unlimited calls anytime
base tv

£19.99 per month incl vat indefinite

You can better that! I got offered 4meg, phone and family pack (all the channels) for £13.25! Add a fiver for unlimited calls you should get the top package for £18.25...

foxyuk

Babbler wrote: »

You can better that! I got offered 4meg, phone and family pack (all the channels) for £13.25! Add a fiver for unlimited calls you should get the top package for £18.25...

did you take it?

foxyuk

Babbler wrote: »

You can better that! I got offered 4meg, phone and family pack (all the channels) for £13.25! Add a fiver for unlimited calls you should get the top package for £18.25...

did you take it?

lkoky

I was on 10Mb BB since last April, just off the phone to thier CS and they refuse to apply the half price rental any more saying that I already have that in the last 12 month.

Damned virgin...