Virgin Media Retention thread

swebb

Just been on the phone to Virgin Media (NTL) re a query with my billing. I asked about the developments of speed enhancement. They told me that from May, 10mb customers will go to 20mb for an extra £2 a month. It will start in May and go region by region (he didn't know which region/when).

Apparently 50mb is also bheing trialed at the moment.

Furg

I rang up today and managed to get

2 mb broadband
XL TV
Talk Unlimited
Disney Cinema channels
Two extra set top boxes for upstairs

for £48 per month

seems a good deal to me!

(Normal bill was about £45 for phone and xl tv)

Dee140157

Again like everyone else I rang up and got a new deal today. I don't know if it is the best but it is certainly less than what I was paying
2mb broadband
TV xl
Talk unlimited

Total now £35 instead of £46 for similar package with only TV L

So a result for me and a saving of £132 year.

crystal64

Just off the phone to Virgin Media no joy for me:

TV xl
Phone xl
Broadband M
All for £34.95

Called them when they changed to Virgin Media and got that deal also got my wireless router £39.99 which i had bought refunded onto my account so i guess i should not complain.
But i will keep trying think the deals have really dried up think they are reading this site now.

Destiny33

Tried to get a better deal but no chance. I was told that if i wanted any more i'd have to pay for it!!

dont know if i should try again or be happy with my lot. Current deal is 4mb broadband, very very basic tv, unlimited 24/7 telephone.

Dont want to move as the broadband and telephone is pretty good and cant think how i'd better it for £23.50?

peter999

Destiny33 wrote: »

Tried to get a better deal but no chance. I was told that if i wanted any more i'd have to pay for it!!

dont know if i should try again or be happy with my lot. Current deal is 4mb broadband, very very basic tv, unlimited 24/7 telephone.

Dont want to move as the broadband and telephone is pretty good and cant think how i'd better it for £23.50?

That's a good deal.

Standard cost =Talk Unlimited (£25) + 4Mb Broadband (£25) + Free TV Pack =£50/month

£26.50/month saving on standard costs.

peter999

===================================
Ps: Standard costs:
4Mb Broadband (size L) = £25/month

Free TV Pack (size M) = Free with phone
Base TV Pack (size L) = £11.50/month

Talk Unlimited + Line (size XL) = £25/month

ctdctd

Just called them - 09:02 Saturday and got through in 1 minute:T

Was on:-
Broadband L (4M)
TV L
Phone L (Free Evenings and Weekends)
at £40 per month

Now on
Broadband L (4M)
TV XL
Phone L (Free Evenings and Weekends)
at £37 per month for life unless I choose to change package
(Could have stuck with TV L at £31 a month)

So £3 saved, a fixed cost, and I get all the music channels - which I really wanted! Not a huge saving, but better than nothing!

Told them about Sky £26 deal, loss of Sky One, and also about deals I'd seen on the Internet.

MORPH3US

I am on 2 for £20 (2 meg broadband and basic tv).

Just noticed they have 2meg broadband for £10 a month for the first year... (new customers only SURPRISE!!!)

So effectively I am paying £10 a month on top for sh*te tv now that sky channels have gone...

Question: If I cancel my NTL and then go back to them after a week or two, will I qualify for the £10 a month broadband offer?!?!

M

Babbler

RESULT!

Just rang...

I was on the FAMILY pack with 4 meg bb and basic phone package for £32/month.

They offered the same pack for £13.25! If it wasnt for the broadband she said it would be £1.25 for phone and tv! PERMENANTLY!

So I cheekily asked how much to get Sky movies AND sports... after 15mins checking and chatting she got me them included with the above all in for...

£38/MONTH!

For 4meg, all the channls (literraly) and basic phone... :money: :T :eek:

Had to wait 50 mins for them to answer the phone but so worth it!

Babbler

MORPH3US wrote: »

I am on 2 for £20 (2 meg broadband and basic tv).

Just noticed they have 2meg broadband for £10 a month for the first year... (new customers only SURPRISE!!!)

So effectively I am paying £10 a month on top for sh*te tv now that sky channels have gone...

Question: If I cancel my NTL and then go back to them after a week or two, will I qualify for the £10 a month broadband offer?!?!

M

Call the retentions line (0800529403) and tell them you're unhappy. Amazing what you can get...