Virgin Media Retention thread

Tazey5

Thanks all! Just phoned up Virgin and now have phone(m), dtv(m) and broadband (m) all for £20 / month. Told the guy that I didn't want the tv anymore and would like the phone and broadband for £20. Didnt take long to include the tv as well although it is only the basic package.

bucks73

I have exactly this and rang 150, 3,2,3 and said I had been a loyal customer since '99 but was thinking of switching to Sky now.
they reduced by bill from £56.50 to £41.95 and upped me to talk unlimited at no extra cost FOR LIFE.
I also got an extra set top box for £9.50 per month,free install.

What are you getting for this?

I just phoned and got my bill reduced but I still not sure I got a brill deal?

I got for £52.50 2Mb Broadband all the tv (sports movies etc) and phone but have to pay on top for my phone calls - although don't use that much as I have virgin mobile for £10 a month 300 txts 300 mins - can anyone tell me is this good?- or should I phone and real deal - if so what do I say? Thanks
P.S I did get one month tv credit for the lose of sky one (said I was an advid lost fan!!!) :rotfl: :rotfl:

pault123

rockabilly_spike wrote:

I have exactly this and rang 150, 3,2,3 and said I had been a loyal customer since '99 but was thinking of switching to Sky now.
they reduced by bill from £56.50 to £41.95 and upped me to talk unlimited at no extra cost FOR LIFE.
I also got an extra set top box for £9.50 per month,free install.

Ooooooooooooooooh! i'm on the phone now

bargain :j

CharleneUK

I was waiting for my call to be answered for 58 minutes!!!!!!! Unbelievable, anyway, had an interest debate with the customer services guy, and basically he has reduced my package from £44 per month to £29.45 per month!!!!! Also now receive Talk unlimited, couldn't have asked for a better deal.

Going to try and get my nans reduced when she returns from hospital.

rockabilly_spike

bucks73 wrote:

What are you getting for this?

I just phoned and got my bill reduced but I still not sure I got a brill deal?

I got for £52.50 2Mb Broadband all the tv (sports movies etc) and phone but have to pay on top for my phone calls - although don't use that much as I have virgin mobile for £10 a month 300 txts 300 mins - can anyone tell me is this good?- or should I phone and real deal - if so what do I say? Thanks
P.S I did get one month tv credit for the lose of sky one (said I was an advid lost fan!!!) :rotfl: :rotfl:

we get talk unlimited, 4mb broadband, XL TV-no movies or sport.
£41.95 and extra £9.50 for the upstairs box.

bucks73

Thanks - I think if I go back on and at least get talk unlimited I will have a better deal - can't get through now though it just hangs up on you!!!

rockabilly_spike

its all the angry folk wanting some kinda rebate for the loss of sky one etc!

anyone with broadband should just download the progs they want via bittorrent and watch em that way.
I just watched episode 17 of Heroes.

Alinsmoggie

I was paying £24.99 for 4mb Broadband and £24.99 for telephone on the 24/7 unlimited deal. After speaking to customer services I now have the same TV & Broadband but for £25 a month for life with the offer of free installation and use of the basic Virgin TV package should I want it. There is also the offer of a Virgin Mobile SIM card at £10 per month with 300 minutes/ 300 texts and unused roll over for one month.

Family and friends have had similar reductions and offers saving anything from £23 to £30 per month. Apparently these new deals are available to any exisitng customer but you have to ask for them or wait until Virgin contact you. I made contact through 01642 88 03 88 but that is a number specific to my local area. My brother in law was redirected to his local area which was previously Telewest and got a similar deal.

I was also told that Virgin are planning to upgrade their basic broadband service to 10 mb soon. The two cheaper options will be 10mb but will have different download limits. I think he said the top package will then be about 50 mb .

They are clearly keen to keep customers.

BHS

It's definately worth phoning, as I've just upgraded our package and made a saving.

existing pack was;
M Broadband
M Phone
XL TV
Sports 1,2,3
all for £66.99

New pack;
L Broadband
M Phone
XL TV
Sports 1,2,3
V+ Box (installing 14 March)
all for £64.50

tee_3

Just phoned Virgin retentions as at the end of my 6 month discount period. After some discussion I managed to get the following indefinite (as I am peeved off having to phone back every 3 or 6 months!) price

M Broadband
L Phone
XL TV
Sports 1,2,3

All for £38.50 pm