Bulk LPG - Cheapest suppliers / supply route?

kassy64

NeilJ66 said:

LessImpecunious said:

NeilJ66 said:

NeilJ66 said:

I had a letter off Flogas on 9/3/22 saying they were putting my 40p / litre up to 60p /litre and also adding a £50 delivery surcharge to every order. I was out of contract, with 40p being the rate at the end of my contract. Luckily, I'd just signed a new contract on 3/3/22 and I suspect the letters had crossed in the post. I've not ordered any gas since but will make sure I check the price charged when I do!

Quick update on this now I've had a refill. Billed price was 44p / litre as per my signed contract and no mention of a delivery surcharge, so I'm a happy man.

Thanks for the update @NeilJ66 - am thinking of signing up with Flogas and wondering whether you have to pay the whole bill on delivery or whether they offer a direct debit option? (I've enquired but not had an answer yet)...

They do a budget DD scheme as others have mentioned. I've always found myself in lots of credit when I've done it as I tend to use less than estimated, so I've gone back to paying the full bill on demand rather than them keeping my money in their bank account!

Yeah agree with that, however come April/May time I’m normally in deficit so it’s swings and roundabouts for me. It’s a good option if you like to budget over 12 months. 

nilrem_2

I have just had an email from Calor and I must be honest I think I was deceived. I realise I should have studied the details properly but when you get a letter offering a deal stating that you sign the card and return to renew the contract you assume that by signing you are getting the offered deal. but now they tell me my contract was for a variable price.

If you look at the images the letter shows the offer which they say has a cap of 3.5p per litre in year 2 yet the copy of the card/contract I signed shows that prices are subject to variation.

Some here will say its all my fault for not reading but I bet I am not the only person who assumed that the acceptance card to return was for what they offered in the covering letter.

It seems I am stuck on their contract and they can charge what the hell they like.

Why send a letter offering a deal with a contract to send back for a quite different deal?

LessImpecunious

nilrem_2 said:

I have just had an email from Calor ...

It seems I am stuck on their contract and they can charge what the hell they like.

@nilrem_2 - if you look back in this thread to 13th September, shortly before you made your original post on this, you'll see a comment from @Poundnote who successfully switched supplier after Calor broke the terms of their agreement by raising the price. I'm pretty sure you have the same contract as me (mentioned in my earlier post - DOM17V1) which, while it allows them to vary their price, breaks the agreement if they do so by more than 3.5p...so, like Poundnote (and myself) I think you are free to leave... What does your email from Calor say?

nilrem_2

LessImpecunious said:

nilrem_2 said:

I have just had an email from Calor ...

It seems I am stuck on their contract and they can charge what the hell they like.

@nilrem_2 - if you look back in this thread to 13th September, shortly before you made your original post on this, you'll see a comment from @Poundnote who successfully switched supplier after Calor broke the terms of their agreement by raising the price. I'm pretty sure you have the same contract as me (mentioned in my earlier post - DOM17V1) which, while it allows them to vary their price, breaks the agreement if they do so by more than 3.5p...so, like Poundnote (and myself) I think you are free to leave... What does your email from Calor say?

Thanks for your comment.

This is what they wrote in their email to me today

I have checked our records, and find that the contract renewal you signed in January 2021, which expires in January 2023, was unfortunately not at a fixed price (copy attached). In other words, the recent price increase was consistent with the variable pricing as detailed in the document.

But the contract letter shown in my earlier post clearly shows 3.5p increase cap in year 2!

LessImpecunious

nilrem_2 said:

LessImpecunious said:

nilrem_2 said:

I have just had an email from Calor ...

It seems I am stuck on their contract and they can charge what the hell they like.

@nilrem_2 - if you look back in this thread to 13th September, shortly before you made your original post on this, you'll see a comment from @Poundnote who successfully switched supplier after Calor broke the terms of their agreement by raising the price. I'm pretty sure you have the same contract as me (mentioned in my earlier post - DOM17V1) which, while it allows them to vary their price, breaks the agreement if they do so by more than 3.5p...so, like Poundnote (and myself) I think you are free to leave... What does your email from Calor say?

Thanks for your comment.

This is what they wrote in their email to me today

I have checked our records, and find that the contract renewal you signed in January 2021, which expires in January 2023, was unfortunately not at a fixed price (copy attached). In other words, the recent price increase was consistent with the variable pricing as detailed in the document.

But the contract letter shown in my earlier post clearly shows 3.5p increase cap in year 2!

I think the only way you're going to find out if you can switch supplier is to try - I think the new supplier will have to make contact with Calor and if the contract you signed prevents them taking over your supply they will let you know. That's pretty much what I'm planning to do (and I think I'm in a very similar position), having had an offer for a two year fixed price contract (48ppl) from Flogas via LPGSave... I'm hoping to get round to doing this tomorrow, having been putting it off for a few days - will post feedback here re. what happens!

nilrem_2

LessImpecunious said:

nilrem_2 said:

LessImpecunious said:

nilrem_2 said:

I have just had an email from Calor ...

It seems I am stuck on their contract and they can charge what the hell they like.

@nilrem_2 - if you look back in this thread to 13th September, shortly before you made your original post on this, you'll see a comment from @Poundnote who successfully switched supplier after Calor broke the terms of their agreement by raising the price. I'm pretty sure you have the same contract as me (mentioned in my earlier post - DOM17V1) which, while it allows them to vary their price, breaks the agreement if they do so by more than 3.5p...so, like Poundnote (and myself) I think you are free to leave... What does your email from Calor say?

Thanks for your comment.

This is what they wrote in their email to me today

I have checked our records, and find that the contract renewal you signed in January 2021, which expires in January 2023, was unfortunately not at a fixed price (copy attached). In other words, the recent price increase was consistent with the variable pricing as detailed in the document.

But the contract letter shown in my earlier post clearly shows 3.5p increase cap in year 2!

I think the only way you're going to find out if you can switch supplier is to try - I think the new supplier will have to make contact with Calor and if the contract you signed prevents them taking over your supply they will let you know. That's pretty much what I'm planning to do (and I think I'm in a very similar position), having had an offer for a two year fixed price contract (48ppl) from Flogas via LPGSave... I'm hoping to get round to doing this tomorrow, having been putting it off for a few days - will post feedback here re. what happens!

Thanks for that. My contract with Calor expires in Jan so I probably only need one more fill from them then I can switch over.

My friend is with Flogas and they are much easier to contact and seem to honour their contracts.

Please do keep us posted.

Thank you.

mcmullank

Thanks for that. My contract with Calor expires in Jan so I probably only need one more fill from them then I can switch over.

My friend is with Flogas and they are much easier to contact and seem to honour their contracts.

Please do keep us posted.

Thank you.

I think you are well protected here if you want to push Calor.  The law on consumer contracts is very clear that any conflicting terms must be found in favour of the consumer.  I would push back on Calor in writing and put them on notice that if they charge you the higher rate then you will invoice them for the difference and are willing to seek legal remedies.  It depends if you want the hassle and if it is worth it.

I have done this in the past with an LPG supplier and they settled before the court appearance.

NeilJ66

nilrem_2 said:

LessImpecunious said:

nilrem_2 said:

I have just had an email from Calor ...

It seems I am stuck on their contract and they can charge what the hell they like.

@nilrem_2 - if you look back in this thread to 13th September, shortly before you made your original post on this, you'll see a comment from @Poundnote who successfully switched supplier after Calor broke the terms of their agreement by raising the price. I'm pretty sure you have the same contract as me (mentioned in my earlier post - DOM17V1) which, while it allows them to vary their price, breaks the agreement if they do so by more than 3.5p...so, like Poundnote (and myself) I think you are free to leave... What does your email from Calor say?

Thanks for your comment.

This is what they wrote in their email to me today

I have checked our records, and find that the contract renewal you signed in January 2021, which expires in January 2023, was unfortunately not at a fixed price (copy attached). In other words, the recent price increase was consistent with the variable pricing as detailed in the document.

But the contract letter shown in my earlier post clearly shows 3.5p increase cap in year 2!

Can you post up a copy of the contract they sent with the e mail (where they said 'copy attached')? The response card you signed said 'these prices are subject to variation in accordance with the general conditions' so the important bit is what do these general conditions state?

nilrem_2

NeilJ66 said:

nilrem_2 said:

LessImpecunious said:

nilrem_2 said:

I have just had an email from Calor ...

It seems I am stuck on their contract and they can charge what the hell they like.

@nilrem_2 - if you look back in this thread to 13th September, shortly before you made your original post on this, you'll see a comment from @Poundnote who successfully switched supplier after Calor broke the terms of their agreement by raising the price. I'm pretty sure you have the same contract as me (mentioned in my earlier post - DOM17V1) which, while it allows them to vary their price, breaks the agreement if they do so by more than 3.5p...so, like Poundnote (and myself) I think you are free to leave... What does your email from Calor say?

Thanks for your comment.

This is what they wrote in their email to me today

I have checked our records, and find that the contract renewal you signed in January 2021, which expires in January 2023, was unfortunately not at a fixed price (copy attached). In other words, the recent price increase was consistent with the variable pricing as detailed in the document.

But the contract letter shown in my earlier post clearly shows 3.5p increase cap in year 2!

Can you post up a copy of the contract they sent with the e mail (where they said 'copy attached')? The response card you signed said 'these prices are subject to variation in accordance with the general conditions' so the important bit is what do these general conditions state?

The contract they sent me was what was just the acceptance response card that I posted earlier, that they say is the contract I signed.

NeilJ66

nilrem_2 said:

NeilJ66 said:

nilrem_2 said:

LessImpecunious said:

nilrem_2 said:

I have just had an email from Calor ...

It seems I am stuck on their contract and they can charge what the hell they like.

@nilrem_2 - if you look back in this thread to 13th September, shortly before you made your original post on this, you'll see a comment from @Poundnote who successfully switched supplier after Calor broke the terms of their agreement by raising the price. I'm pretty sure you have the same contract as me (mentioned in my earlier post - DOM17V1) which, while it allows them to vary their price, breaks the agreement if they do so by more than 3.5p...so, like Poundnote (and myself) I think you are free to leave... What does your email from Calor say?

Thanks for your comment.

This is what they wrote in their email to me today

I have checked our records, and find that the contract renewal you signed in January 2021, which expires in January 2023, was unfortunately not at a fixed price (copy attached). In other words, the recent price increase was consistent with the variable pricing as detailed in the document.

But the contract letter shown in my earlier post clearly shows 3.5p increase cap in year 2!

Can you post up a copy of the contract they sent with the e mail (where they said 'copy attached')? The response card you signed said 'these prices are subject to variation in accordance with the general conditions' so the important bit is what do these general conditions state?

The contract they sent me was what was just the acceptance response card that I posted earlier, that they say is the contract I signed.

The response card refers to general conditions Ref: (DOMMAR17v1) which is the main contract document with all the clauses / small print etc. Ask them for a copy of that if you don't have it and then post it up here, this will provide full detail of what they can vary on a 'fixed' price contract. Most contracts will say something like '3.5p cap in Year 2' as a headline to get your attention but in the main contract there may be a clause that says that they can increase it to whatever they like if their costs go up, but if they exceed the agreed price cap then you are free to leave your contract. This is the detail you need to figure out what the next step is.