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Misinformation about policies leading to unnecessary charges
Hi, Last year, I had a pair of Amex BA 2-4-1 companion vouchers which I wanted to use to book family flights on BA for the summer of 2024 (late July to end of August). When I enquired about when the reward flights would become available, I was told that they are only made available 360 days prior to the departure date so…
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£1/ Lira
I wonder if anyone could help me understand. I went to Turkey in 2022, and the £ was really strong against the Lira, when we ate out in Turkey, and had steak for example, the price was more expensive than the UK, ( even when the price was in Lira and we converted, leading up to the holiday we followed a few recommended…
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Driving license/passport different surnames
Considering hiring a car at Eindhoven airport. I've booked flights in my married name (passport had # of years left following divorce) however my driving licence & documents are in my maiden name. Is this likely to cause confusion picking up the hire car and crossing border to Belgium?
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Annual travel insurance runs out while on holiday
Hi All Excited to be going to Egypt. Have been organising the family's travel insurance and extended our Annual European Insurance to include Egypt. Have discovered the insurance runs out 3 days before we get back. I have called the insurance company and they cannot extend the insurance cover, they also cannot start the…
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Being charged by car hire company after hire finished....
Rented a small car (via EasyJet) from a company called Drivalia back in June 2023, picking up at Pisa airport. The car was returned at the end of the hire with no issues reported, and the authorisation on the credit card was lifted a month later. Thought that was the end of it until *5 months* later when I spotted an…
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Does anyone here work for BA? Help please!
Hi all, I'm pretty furious this morning, my girfriend and I have had 2 business class seats booked on a BA flight for 11 months, LGW to CUN. When we made the booking we selected 4J/4K (as this is an old non-Club Suite 777). A couple of months later BA changed the aircraft to a Club Suite 777 and allocated new seats that…
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Downsizing liquid medicines for security?
My prescription medicine comes in 250 or 500ml bottles. I want to go on some short breaks with hand luggage only. It seems absurd to put hand luggage in the hold and pay who knows what for the privilege. If I pour the medicine into 100ml bottles I wondered if that would get through security as the bottles wouldn't be…
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Cruise/travel insurance
Hi all I am on the hunt for annual travel insurance. As I am going on a cruise this year and visiting Europe I need one that covers a cruise and holidays (not USA) . Does anyone know if there are any specialist cruise insurance or if I can just buy general travel insurance and add on cruise cover is their a difference ?…
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Just been told that the seats I booked aren't really booked?
Anyone had this happen? Back in Oct I booked flights to Seoul for my wife and daughter. At the start of Jan I had to change the return date. The system confirmed the change and said something like 'The same seats have been assigned on the new date.' and gave the seat numbers. I've just had to call the airline about…
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Missed flight due to cruise terminal problems
I used Travel Up to buy my return flight to Buenos Aires from uk in December with my credit card. My flight was with Iberia. From Buenos Aires I went on a cruise with MSC. I requested a transfer from ship to port on day of disembarkation, in writing. MSC mislaid my transfer request which I did not find out about until the…
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One way car hire in France
Has anyone got any advice on how to obtain a reasonable price for one-way car hire in France? I want to pick up at Marseille airport and drop off in Chamonix, 2 weeks later but the quotes are HUGE!
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CarTrawler + Green Motion
I made a booking for a 9 seater in Oct 2023 through https://manchesterairportguide.com, then I received confirmation email from CarTrawler saying Green Motion is the supplier. In that confirmation email it clearly said I have booked a 9 seater. Just after making the booking, I was curious about Green Motion so I search the…
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Hire car additional charges
Hi Has anyone else experienced unexpected "additional Charges" after they have returned the hire car? We had previously booked a manual on site at Gatwick airport but on arrival, decided to take the hit and upgraded to an automatic. We were told it would cost an extra £20 p.d for our 9 day hire. (Totaling £180) . On…
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Tesco Clubcard Credit card abroad
Do the figures for the relative cost of using a Tesco Clubcard Credit card abroad take into account the Clubcard points that would be earned compared to cards that do not charge an exchange load? Is it worth getting one of the ‘top travel cards’ and losing out on the Clubcard points that can be used for 2 x face value on…
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Spanish Car Hire Insurance Excess
Hello new to the forum, I was wondering if you could help, I saw an article on car hire excess insurance. We had a bit of a nightmare on holiday when we got to the car hire desk. Whilst waiting I contacted the insurance company through booking.com whom we had arranged the hire and paid for fully comp insurance. As expected…
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Refund for flight
Our 16yr old grandson holds a South African passport and to enter the EU he needs a visa. To get the visa he needs to show proof of flights and accommodation. His school are arranging a trip to Spain and he paid in full upfront for the trip and applied for a visa. The school were aware that he had a foreign passport and…
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How to complain to British Airways about their dishonest AVIOS policy
Not for the first time, I had to redeem the smallest amount of AVIOS on a long haul flight because the more you redeem, the less they are worth. For instance, I redeemed 30 pounds at 113 avios each. Although I do not remember the exact figures, any amount above that would have been more expensive. For instance 70 pounds…
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Issue with Expedia/Goldcar
Hello everyone, I recently had a negative experience with a holiday car rental involving Expedia as the broker and Goldcar as the car rental company, which is the low-cost subsidiary of Europcar. Goldcar refused to provide me with the car, citing the reason that my Business Visa credit card (with my name printed on it),…
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Issues with Expedia/Goldcar
Hello everyone, I recently had a negative experience with a holiday car rental involving Expedia as the broker and Goldcar as the car rental company, which is the low-cost subsidiary of Europcar. Goldcar refused to provide me with the car, citing the reason that my Business Visa credit card (with my name printed on it),…
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Easyjet website crash?
Just tried to spend my remaining Easyjet vouchers before the deadline of midnight on 31 Jan. The website kept giving error messages, and finally froze. Might that be due to lots of others trying to do the same? Anyone else had the same problem? A bit gutted as I'd already checked out loads of destinations, and had almost…
