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Travel documents and money
Hello, First holiday abroad in several years and am travelling to USA. My holiday includes international and domestic flights within USA. What documentation will be required for the international flight as well as my passport? For USA domestic flights as a UK citizen. Will I need my passport for these flights and what…
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Small court claim procedures against an Airline for a refund ?
Hello, I am trying to draft a defence against an Airline company for a refund. The staff from airline company advised me to cancel my flight after I checked in and handed in my luggages. This is because my child suddenly collapsed, became unwell and was not able to walk to the passport check. I cancelled my flight and my…
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Car hire from Catania Airport Sicily
We are going to Sicily in June. There will be 6 of us. I'm trying to find a reputable car hire company that do 7+ seater cars. Lots of 'non-reputable' car hire companies seem to do 7+ but no one like Hertz, Avis etc., Any suggestions/recommendations. I've been looking for well over an hour now and going round in circles!!!
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EconomyBookings Hire Cars warning
Hello All. Thought I would share my experience when I recently booked a Spanish hire car using the brokers EconomyBookings. This was the first time I'd used EconomyBookings but I had some issues with the booking and I decided that I would use Free cancellation that was included in the package. I checked on their site and…
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Chipped windscreen on hire vehicle
Hello, I recently hired a car from Enterprise without any extra costs taken out, just the rental of the vehicle. Unfortunately on the M25 a speeding vehicle threw up a stone which chipped the windscreen in the drivers vision area. I returned the car to Enterprise and made them aware of what had happened. Because I never…
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Credit card use in Madeira
I’ve travelled quite a lot since retiring and always use a Nationwide credit card which has good travel rates and when asked I choose to pay in the local currency. I think this is correct? On a recent trip to Madeira I was confused by a new procedure, new to me. Sometimes I was asked to confirm I would accept the exchange…
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ordering Euros cash before trip
Hello, we need to get some Euros cash prior to our holiday, I am looking to order them online for collection at a local Sainbury's. If i pay with a debit card, will they class this as a foreign exchange purchase as i am buying euros (and therefore charge the fee) or would this only be if using the card itself abroad?
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For attention of Virgin Money and Nationwide account holders
Just for information of travellers who might be interested parties - just had an email from Virgin Money, there are ongoing negotiations with Nationwide for the sale of VM to Nationwide.No impact on VM customer accounts and cards etc. - at least in the short term presumably ? If I've reported this incorrectly, please flag…
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Time to get through Stansted?
Another of those impossible questions, but what would you do? I am booked on to a Ryanair flight (from Italy) scheduled to land at 18.40 on a mid-week evening early in March. There is a convenient train with an affordable advance-purchase ticket leaving Stansted at 19.30. Can I reasonably expect to catch that train, given…
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Banca March in Tenerife
I used my recently acquired Chase debit card in the local Banca March ATM in Costa Adeje last week - worked out well.No fees taken by BM - with the Without Conversion option the best deal.From time to time the subject of ATM fees in Spain and the Canaries comes up on this forum - so I can confirm what was already believed…
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Please help! Booking.com taken £194 from me
I booked a villa (pay immediately no cancellation on 22/2). Paid by debit card. Within 12 hours owner called and said there has been an error and it’s double booked. He sent me a cancellation link with a guarantee of 100% refund. Booking.com accepted the cancellation and I had an email confirming. When the refund has come…
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Hertz car hire USA - CDW insurance as standard?
Hi, I've booked car hire in the US direct through Hertz (same price as via Kayak and I get loyalty points FWIW). When booking, the extras page had Loss damage waiver & Liability insurance supplement but no pricing info and no way to opt in or out of them. The confirmation email says these are included: Loss damage waiver…
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BA unresponsive for refunds on cancelled flight due to unexpected surgery
I booked a flight (intended to fly Mar 2023) using vouchers from British Airways acquired during Covid time in Sep 2022. I then developed a painful foot condition that eventually needed surgery. So I cancelled the flight Nov 2022 and discussed with BA who said a partial refund was possible. Approximately £300 out of £1200.…
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Newbie to Nectar / Avios
Hi, I realise the scheme can be quite complex so I would love some advice please. I have a flight to book for September to Singapore with BA from Heathrow. I haven't booked it yet because I suddenly realised that my Nectar points (a lifetime of points - 44,632 - LOL) might make my £600 return flight cheaper? I'm not sure…
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Misinformation about policies leading to unnecessary charges
Hi, Last year, I had a pair of Amex BA 2-4-1 companion vouchers which I wanted to use to book family flights on BA for the summer of 2024 (late July to end of August). When I enquired about when the reward flights would become available, I was told that they are only made available 360 days prior to the departure date so…
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£1/ Lira
I wonder if anyone could help me understand. I went to Turkey in 2022, and the £ was really strong against the Lira, when we ate out in Turkey, and had steak for example, the price was more expensive than the UK, ( even when the price was in Lira and we converted, leading up to the holiday we followed a few recommended…
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Driving license/passport different surnames
Considering hiring a car at Eindhoven airport. I've booked flights in my married name (passport had # of years left following divorce) however my driving licence & documents are in my maiden name. Is this likely to cause confusion picking up the hire car and crossing border to Belgium?
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Annual travel insurance runs out while on holiday
Hi All Excited to be going to Egypt. Have been organising the family's travel insurance and extended our Annual European Insurance to include Egypt. Have discovered the insurance runs out 3 days before we get back. I have called the insurance company and they cannot extend the insurance cover, they also cannot start the…
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Being charged by car hire company after hire finished....
Rented a small car (via EasyJet) from a company called Drivalia back in June 2023, picking up at Pisa airport. The car was returned at the end of the hire with no issues reported, and the authorisation on the credit card was lifted a month later. Thought that was the end of it until *5 months* later when I spotted an…
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Does anyone here work for BA? Help please!
Hi all, I'm pretty furious this morning, my girfriend and I have had 2 business class seats booked on a BA flight for 11 months, LGW to CUN. When we made the booking we selected 4J/4K (as this is an old non-Club Suite 777). A couple of months later BA changed the aircraft to a Club Suite 777 and allocated new seats that…
