Trying to get a refund out of Enterprise rent a car

pjr2451

I recently hired a car from Enterprise rent a car. I thought I had booked it through rentalcars.com for £350 for 4 days in a Ford Galaxy, however, when I turned up at the airport there was no sign of the booking, and I later learned that rentalcars.com had cancelled the booking and not taken any money from me.
Enterprise were still able to get me a car, but at the spot price of £700. (double the price) I took it because I needed the car, but am now pleading with them to get some sort of refund.
Am I chasing a lost cause? or has somebody found a way to shame them into refunding some of the extortionate profits?

MattMattMattUK

pjr2451 said:

I recently hired a car from Enterprise rent a car. I thought I had booked it through rentalcars.com for £350 for 4 days in a Ford Galaxy, however, when I turned up at the airport there was no sign of the booking, and I later learned that rentalcars.com had cancelled the booking and not taken any money from me.
Enterprise were still able to get me a car, but at the spot price of £700. (double the price) I took it because I needed the car, but am now pleading with them to get some sort of refund.
Am I chasing a lost cause? or has somebody found a way to shame them into refunding some of the extortionate profits?

You are wasting your time. You did not have a booking, they charged you the price for walking up on the day, they will not refund you anything. 

Mark_d

Paying spot prices is often very expensive, regardless of what you're talking about.  Enterprise have done nothing wrong so I don't think you have a hope of getting any sort of refund from them.
In future I would suggest booking with the car rental company directly.  From my experience Enterprise are excellent.
In a similar way, I would also book hotels directly rather than via an agent (unless I need package holiday protections).  Going via an agent makes things more messy if problems arise.

Bonhomie

pjr2451 said:

I recently hired a car from Enterprise rent a car. I thought I had booked it through rentalcars.com for £350 for 4 days in a Ford Galaxy, however, when I turned up at the airport there was no sign of the booking, and I later learned that rentalcars.com had cancelled the booking and not taken any money from me.
Enterprise were still able to get me a car, but at the spot price of £700. (double the price) I took it because I needed the car, but am now pleading with them to get some sort of refund.
Am I chasing a lost cause? or has somebody found a way to shame them into refunding some of the extortionate profits?

Why aren't you following up with Rentalcars? It's nothing to do with Enterprise.