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TSB Complaints
I made a complaint to TSB back in April about being unable to access my accounts on-line. I got a letter through the post shortly afterwards, and another one a couple of months ago apologising for the delay. I didn't keep the letters and didn't make a note of the complaint reference number. This morning, I got the…
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Monzo Bank in meltdown???
I had my salary paid into a Monzo account on Friday. About 15 minutes after it arrived I tried to transfer some money to a Lloyds account to pay some bills. The transfer failed. I contacted the customer services number, actually spoke to a person, who assured me that a specialist was looking into the issue and they would…
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Clydesdale: "Your brand new Internet Banking is here!"
Clydesdale have a programme of moving batches of users from their old system to a new system. Today, when I tried to login, I was presented with an invitation to login to the new system. Sadly, it failed to login successfully with either my or my partner's login credentials. A call to their 08003457365 helpline elicited…
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Drawing money from bank account
Hi All, I want to draw 12000 pounds from my Halifax account. My question is when drawing that kind of money do I need to notify the bank in advance ?. I am currently abroad and tried calling them but they said I have to come into the branch to speak to a member of staff. Since I am only in the UK for a couple of days…
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Opening New Bank Account
When opening a new current account without overdraft, does a bank do a full hard credit check or do they only need to do an ID check only. I'm asking because I applied for new current account and I told them that I don't need an overdraft and they told me that they will only do an ID check. I have since looked at my credit…
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bulk direct debit switch without closing account
Hi is there a way to do a mass switch of my DDs to another account? Rather than painstakingly contacting the individual organisations one by one? thanks
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Joint Bank Account with Overseas Patner
Hi there Does anybody know of any banks which will allow you to open a joint account with someone who does not have a UK address? Thanks GUy
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Equifax Trial offer
Just gone to cancel my Equifax trial offer before the 30 days are up. After a prompt asking me 'are you sure you want to cancel' then another prompt asking 'the reason for cancellation' Up pops 'an offer'. Here's what it says: I have two choices: 1) 'cancel my subscription' 2) 'I chose this offer' Let's face it the Credit…
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Paying money to wrong account
Not sure if this is in the right place but hoping someone can help. I had a payment arrangement with a debt so I set up a standing order about a year ago. I have just received an email saying they haven't received any money so when I have checked my bank I have put the last two digits of sort code as 83 instead of 75. Is…
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Overdraft crisis
I logged into my Lloyds account last week and found there was less money than I expected there to be. I just couldn't work out why. Anyway after some closer looking I realized my overdraft had been removed. All of it in one go with no warning. I phoned the bank and was passed around to various departments. I was on the…
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MSE favourite First Direct - cracks?
Are the cracks beginning to show in consistent poll winner First Direct? Their business model has always been amazing customer service, including answering the phone on the "r" of ring. In fairness, whenever I have called to check a mortgage balance, they always answer within a few rings. Not this morning, where it's a…
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Yorkshire Bank
I used to bank with YB through the B Banking App which I switched to last year. I have recently switched to another bank as YB was a really poor bank for customer service and always had issues logging in online etc etc. Basically what happened is I paid a cheque into my account which was a refund from a service given to…
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Large visa debit purchase - transaction declined
What is your experience with using a Visa debit card for a large purchase (~£20k, car). In the past I've sometimes had the purchase referred to a phone call for verification checks, but today it was an outright decline - despite adequate funds. I called the bank who referred me to their card services (after a very long…
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Switching Bank accounts
Does anyone know how long, after switching say to M&S or HSBC, can you wait until you close the account. Reason I say this HSBC has a high pay in, which is fine now but I might not have this amount for many years being paid in on a regular basis so I wanted to know whether you could have the account for a year, then close…
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Forged cheque nightmare - HSBC making me pay £10,500
This past year has been literal hell on Earth. It has been a painful nightmare that I would never wish on my worst enemy. I am a 21 year old university student and October last year the unimaginable happened. I had been called into my former bank HSBC after they said they had frozen it due to unusual activity. When I went…
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Nationwide card reader "not eligible"
I have a new Nationwide FlexPlus account and I registered for online and mobile app banking. Everything works, I can log fine, got the debit card, started to use it for purchases, applied for their savings account, registered my mobiles for insurance, etc. However, I have not received a card reader yet and when I tried to…
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Nationwide OR First Direct
Hi, I have received approx. £4k from my grandma's estate. I've not decided what to do with it yet, so want to get a bit of something while it is in the bank. I have decided to go with either Nationwide or First Direct as they both have 5% interest but I am not sure which. I have some mental health problems, so find…
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HSBC and TSB face app problems - MSE News
Both TSB and HSBC have reported problems with their apps this morning on what is payday for many...Read the full story: 'HSBC and TSB face app problems' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Opening HSBC - how long does it take?
Applied on Saturday and added in my switching details. Received a message saying something like "We need to review your applicaion" but heard nothing since. How long does this normally take and will you receive notification one way or another? I didn't even get an email confirmation of my application which I thought was…
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Do I need to close existing account to get £200 First Direct joining fee?
I'm currently with Nationwide (FlexEirect account). I was loooking at joining First Direct for the £200 joining sign up bonus. I was considering keeping my Nationwide account and sending across the money to First Direct account to meet the minimum pay in each month. However I wasn't sure if I needed to close my existing…