We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Praise, vent & warnings

Archives for September 2020

"1st" class post...
So, had an A4 letter to send, so sent first class on Wednesday - still not arrived. I know they now say its a 'delivery aim' to be next day, but if this is first class, what would second be?
Advice on how to avoid parcelforce
Absolutely terrible, poor service. I honestly don’t understand how this company keeps on getting away with being so unprofessional and having no system in place.Sure, they respond to my complaint by using a template email with the obligatory covid card, but my parcel took just 5 days to get through numerous states in the…
VITA
Just phoned bank as £89 pcm being taken out of my account with a ref to VITA. They are getting “hundreds” of calls about them. Apparently you order a small amount of say, essential oils, and hidden away in terms is a condition that you pay £89 pcm from there on without receiving any goods.. they say its legal but very…
Haven’t been charged for goods shipped
I made an online purchase over a month ago for goods over £400.The product was shipped and received and the transaction was pending for 5 days.The pending amount then went back into my account and still hasn’t been taken out one month on. Why has this happened?
'The Hacking Trust' junk mailing our residential building - Scammers, or...?
The subject company have been junk-mailing our share-of-freehold residential building of flats in London for a couple of years now, I must have had a dozen or so identical letters from them. When they write they send an expensively produced letter to each of the flat owners using their full names plus the freehold company…
Switching Bank Accounts
I used a bank switching service to move from Barclays to Santander a few years back (following a recommendation on Moneysaving expert) and thought the Barclays account had been fully closed. However, it wasn't and a direct debit was left open and Barclays kept this going for approx 3 yrs before closing the account down,…
No dogs allowed outside at Wetherspoons
So I visited Wetherspoons a few weeks back with with my other half and our dog, along with a friend of ours who joined us. We were out having some celebratory drinks, it was late-ish, around 8pm and we were wanting a bite to eat but nothing too expensive, so popped along to our local wetherspoons. We took a seat on one of…
'Brushing' mail scam WARNING
I received a card from Royal Mail the other day to say that I had to pay customs charges on a package from China. Not that unusual for me, I order stuff via Ebay and Amazon quite frequently and often from China with no problems. But had no idea what the package was. Checked my accounts in case I was getting a bit doollaly,…
Praise
Richer Sounds - Salessales@richersounds.ie exceptional customer service from the team
Border Force Stopped Package
Advice Please We been going Dubai twice a year since 2003 and have a friend who worked in a jewellers there, he also visits us in the UK. Due to family he has moved back to Sri Lanka and opened a jewellers there. It is our 25th anniversary next month, so when we last saw him at the beginning of the year, my husband…
eHarmony - rip off cancellation policy - £65 for 10 days use
I'm a long term MSE user and forum contributor but to protect my identity, signed up with a new username so I could highlight an issue with eHarmony's dreadful refund policy.After being single for a few months, I signed up to eHarmony for a year to expand my social circle. I carefully read the T&Cs, especially the 14 day…
Freecycle how long to wait giving to the next one
Put three pairs of curtains on freecycle and a few people respnded so offered them to the first who emailed, they asked if they could collect on Sunday, I replied with some times to choose from and also asked if they wanted to take them in a large box or bin bags, No reply so I asked again today, no reply so I asked if…
Great job Amazon
Pre-ordered a book by my favourite author months ago ahead of its release & paid upfront as normal. Got a notification yesterday to say it had been delivered followed by an email this morning to say that they were refunding me £1.80 as the price of the product had dropped between me ordering it & it being physically…
Bt pole stuck something on.
Does anyone know what this is. Alot of resident scared about radiation and 5g. I cant add photos? Thanks
ASOS refusing unworn return, no reason given
So, yesterday I received a msg from ASOS saying that my return had been received. I order two pairs of joggers, amongst other items, and returned them as they were both too big. I reordered in a smaller size. One of the pairs has been rejected for a return with no reason given. I'm confident that there was no damage caused…
£10 Off at Next - When you use Next Pay - Warning
On the next.co.uk website when you go to the checkout you'll be offered the chance to use Next Pay, a virtual credit card, and if you do you're supposed to get £10 off an order over £15. My basket and postage came up with the discount applied. Email order confirmation also reads that I am to pay the discounted amount.. The…
Supermarket sin-bin
On the weekend I made a stir-fry, using ingredients from Morrisons (fresh steak, sealed packs of fresh veg); it was all really good, until one of my sons said "I've found a hair in it!". It wasn't one of ours, so Morrisons is in the sin-bin for a while.Today I opened a sealed November (2020) dated pack of Sainsbury's…
What do you call.... (vent at my brain not working)
Probably no real home for this on MSE but I am annoyed at my brain not working so thought here better than anywhere else If you think of things with a banded scale, eg income tax, there are two ways these sorts of things can be applied (I'll use income tax as an easy example but we all know how it works in reality).... you…
Shopify
Seems impossible to contact Shopify to report a fraudulent Chinese Trader. Anybody managed? Merrill Walking Shoes advertised with clear photos but rubbish delivered. Still doing it on Facebook ads with ever changing Company names
Unsolicited parcels - asking for a friend (honest!)
My friend has received 10 pairs of branded trainers and boots in four deliveries made over the past five days to the rented flat she has lived in for 18 months! Most of them have been taken in by neighbours while my friend has been at work. None of them have a delivery note with them. The couriers say they have no details…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Praise, vent & warnings

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Praise, vent & warnings

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free