We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Haven’t been charged for goods shipped

I made an online purchase over a month ago for goods over £400.The product was shipped and received and the transaction was pending for 5 days.The pending amount then went back into my account and still hasn’t been taken out one month on.
Why has this happened?

Comments

  • nyermen
    nyermen Posts: 1,140 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    edited 24 September 2020 at 5:46PM
    Could be a mistake, or could be their billing provider made a hiccup.  It can even happen with in store purchases (I once raised an alert with my local store that I'd not been charged, the money finally came out 3 months later).
    They have 6 (I think?) years with which to chase for the money, and can take it from the card at any time, so make sure you expect it.  
    Whether you want to call them now is your decision - I'd leave it a couple more weeks myself and then let them know.

    PS. Welcome to the forum :)
    Peter

    Debt free - finally finished paying off £20k + Interest.
  • Spank
    Spank Posts: 1,751 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    I don't know but you should contact the company and tell them this has happened otherwise you could forget and be shocked in month's or years later ehen they demand it from you. 
  • LadyDee
    LadyDee Posts: 4,293 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You could ask your bank?
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600.1K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.