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Praise, vent & warnings

Archives for July 2018

ASOS problems
Hi, anyone had any issues with ASOS. I've been a customer for a year or more and never had any problems. I ordered about 15/16 items last week (Thursday 26th) , some doubled to make sure I got correct size etc. Delivery came (Friday 27th) but I was 5 items missing despite them being on the delivery note and no more parcels…
ROBLOX Bloxberg warning
We have just got a £100 bill from itunes, it seems my 9yr old has been playing a game called Bloxberg within Roblox and they've been charging her. We use Qustido to monitor what she's doing and had blocked shopping so are taking this up with itunes and Qustido. Just a warning...
Premier Inn Good Night Sleep Guarantee
We usually stay in premier inns as it's a case of you know what you're getting but never had to see whether the good nights sleep guarantee was just marketing hype ...until now. Claimed on it for one night of our stay & I'm pleased to say that that nights cost is being reimbursed. So well done PI for keeping your promises
My two cents on HGEM MysteryDining's poor service
After over 3 years of dining with HGEM, I could not be reached for clarification on one of my visits since I was out of the country and lost my phone. As a result, a number of visits were removed from my profile as some sort of 'punishment' for this one issue. When I contacted HGEM to for clarification, a team member sent…
How many more times do we need to be told????
http://www.dailymail.co.uk/news/article-5990455/Moment-scaffolder-saves-dog-car.html
Service Monkey {text removed by MSE Forum Team}?
So well aware made serious error here {text removed by MSE Forum Team} Had a phone call re washer warranty up for renewal quoted £199 for 5 yrs . Must admit did seem uneasy should have gone with my gut instinct but paid with my card . On receiving paperwork decided to use my 14 day cooling off period and sent by signed for…
Amazon - delivery issues
I have had problems with Amazon delivery twice in the last month: Their agents - "DPD" appear to be unable to read - they delivered an item that I stated on Amazons website should NOT be delivered elsewhere - to a neighbour - despite my being at home at the time ! Then 2 weeks ago - I ordered a book from Amazon that I was…
The Oven Cleaning Company -BEWARE
We have been receiving telephone calls from the above for a couple of months now, even though we are TPS registered. An automated message gives the options to get a call back or to be removed from the calling list. The latter clearly does not work. Recently, tried the call back option and got a call in the next day. The…
Groupon
Some of the discounts on Groupon are a joke! I got an email from them today stating there was a 63% discount on a Swan 13 piece Retro kitchen set. They are selling this set for 169.99 - apparently it was for sale at 457.93 on the Deluxe Homebrands website on 15.5.18. Wow, what a saving! However I checked Currys website…
Charge Back Claims SCAM 01173 182439
BEWARE of this scam where a male and female team are calling the elderly and asking for information, when challenged they provided a phone number of 01173 182439 and claimed to be offering a a large amount of cash which a third of it will be paid in cash...
No deal
I use EE for a mobile BB SIM and my phone SIM. They are both good deals as I went through retentions on each element as the initial contracts expired. My wife's phone SIM contract was dearer than mine and offered less minutes so I eventually got round to calling for a PAC so I could transfer it to EE. I was amazed at the…
Ebay - Fake Seller Locations
This seems to be very common on Ebay now.. If you search for an item you can use a UK Only filter so all items should be within our shores. However, seller's in China for example are aware of this and list themselves as within the UK. I've been seeing this numerous times recently. When you look into the company a bit more…
01246 488603/9 Whack a Mole Syndrome
Beware these cold callers ("home maintenance"). They kept ringing from 01246 488609 so I blocked that number but hey presto now they have appeared on 01246 488603:mad::mad::mad:
Stroppy Neighbour?
My neighbours are causing me some grief and I feel it might have come to a head this evening. The neighbours have regular parties / gatherings in their house and garden that usually go on for hours and are accompanied by loud music. I avoid going out in my garden when they are entertaining because I don't enjoy the noise…
Turkish holiday visa warning
Be aware of this mob, https://www.e-visaturkey.org. they charge £69.16 per person for a normal holiday visa. Thinking this was a good site to buy our visa's I applied. Online info and friends confirm $20 for the visa that's £15.12p at today's rate. I complain the next day after finding out from my bank account and ask for…
Solarplicity
I have recently changed my gas & elec to these people any idea how you get hold of them? I have emailed twice and been on hold for a total of 2 hrs on several occasions..........
UPS woes
Got this message today @ 07.45 Got this message @ 17.15 No reason / apology. :mad: If DPD can provide an accurate timed forecast for delivery, why can't UPS?
Russell Hobbs Customer Service and Spare Parts phoneline
So I ordered a Russell Hobbs built-in microwave from Amazon, which arrived with everything bagged and sealed as expected but was missing parts mentioned on Page 20 of the manual - just some screws and adjusters to fix and locate to the cupboard. So I decide to phone Russell Hobbs on the phone line mentioned in the manual -…
Warning to topcashback users
Warning to all potential TopCashBack users, go to Quidco instead. I’ve had payouts from Quidco totalling over £300 this month relating to large claims for holidays and such. TopCashBack however are absolutely useless, take no responsibility and do not respect their contractual obligations. Nearly two years for one claim…
Online scam - Fashion Centre #579890
I sent the email below to the Forum Team last night. So apologies for cross posting. Hiya, I am a member of the MSE Forum but can't find the place for new messages or how to talk to someone about the problem I have got. I received a parcel from a firm called Fashion Central, of Larnaca, Cyprus with just a delivery note…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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