UPS woes

missile

Got this message today @ 07.45

Hi !!!8230;!!!8230;. , you have a package coming tomorrow.
Scheduled Delivery Date:
Friday, 13/07/2018
Estimated Delivery Time:
End of Day

Got this message @ 17.15

"Hi !!!8230;!!!8230; , your scheduled delivery date has changed.
Rescheduled Delivery Date:
Monday, 16/07/2018
Estimated Delivery Time:
End of Day"

No reason / apology. :mad:

If DPD can provide an accurate timed forecast for delivery, why can't UPS?

greyteam1959

Very very unusual from DPD.
They are one of the very best delivery companies in my opinion.
But I suppose every now & then things go pear shaped.

missile

Is it too much to expect an apology when things do go pear shaped?

Robin9

Have you ever tried UPS Tracking on line - your guess is as good as mine as to where it is or might be delivered and their CS is useless.

I had a supplier send a parcel to me via UPS last Friday - didn't get collected from their hub and no updates till Monday evening. It had a ride around the country in the early hours of Tuesday but no Delivery update until after it was delivered.

shaun_from_Africa

missile wrote: »

Is it too much to expect an apology when things do go pear shaped?

The chances are that both of the messages that you received were automated so in all likelihood, any apology would also be the same.

IMO, is there really any point in getting a "We apologise for the delay in delivering your package" that is totally robotic and has no feeling or real remorse for the delay?

missile

You are correct, I know there is nothing one can do. It is so frustrating and I am just venting.

DoaM

greyteam1959 wrote: »

Very very unusual from DPD.

One thinks the poster needs new glasses. Or comprehension skills.

Le_Kirk

DoaM wrote: »

One thinks the poster needs new glasses. Or comprehension skills.

I think they latched onto one comment in the OP........

If DPD can provide an accurate timed forecast for delivery, why can't UPS?

...... and made the mistake of assuming that was the complaint.

missile

Please be advised, I was at fault. I did edit my post to clarify the delivery by UPS after he had posted.

Anyway, things have moved on and I am pleased to report:

Hi !!!8230;!!!8230;!!!8230;. , your package has been delivered.
Delivery Date:
Friday, 13/07/2018
Delivery Time:
13:41
Left At:
RESIDENTIAL

Fortunately I was at home. You really couldn't make this up? :-)