Amazon - delivery issues

50Twuncle

I have had problems with Amazon delivery twice in the last month:


Their agents - "DPD" appear to be unable to read - they delivered an item that I stated on Amazons website should NOT be delivered elsewhere - to a neighbour - despite my being at home at the time !


Then 2 weeks ago - I ordered a book from Amazon that I was promised would arrive next day - this was on a Thursday - it failed to arrive - so I had an on-line chat and was promised Sunday - again - it didn't
Another chat - Sorry - shortage - it will arrive on Wednesday - come Wednesday - I was watching the item tracking on line - following the item in real time on a map
Received an email "ITEM DELIVERED" - Photo on a DPD website showing a mailbox (in a communal area\ in a block of flats)
Informed Amazon - got refund
Never again !!

JJ_Egan

150 delivery s and one problem UK mail not Amazon .

50Twuncle

To be honest- it was DPD's fault on both occasions - but Amazon choose their delivery company !!

forgotmyname

Never had an issue with DPD, text a delivery time slot and they are usually within a couple of minutes of the start time.

KxMx

I've not had any issues with DPD either, but it sounds like their local branch isn't much good.

MataNui

Seems to be parcel force that dont have a clue around here. I watched one of the muppets deliver my parcel to next door. I went around to ask about it and found it had just been left on the front doorstep in full view of the road (nobody in next door). It was indeed mine so i took it. Thing is it was a 'signed for' so obviously a fraudulent signature by the driver too.

photome

Over the years I have used many delivery firms, on top by a mile is DPD but that does depend on the local depot as they are franchises ( altho now being taken back in house)


will the taking back of franchises make any difference? probably only time will tell

moneyistooshorttomention

Probably depends on the standard of local deliverer.

Hermes has an appalling reputation here for instance. The Yodel guy here, on the other hand, is efficient and reasonable.

parkrunner

moneyistooshorttomention wrote: »

Probably depends on the standard of local deliverer.

Hermes has an appalling reputation here for instance. The Yodel guy here, on the other hand, is efficient and reasonable.

And that's the problem, mine is the complete opposite to yours, as you say it's the driver and not the company. It is however the company which hires the drivers so if enough complaints were made you'd think they'd take action.

Tallaght

Amazon have their own drivers too and i have never had a problem with Amazon prime.

50Twuncle

Tallaght wrote: »

Amazon have their own drivers too and i have never had a problem with Amazon prime.

Never seen an Amazon delivery van !!