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M&S - what happened to their legendary service?
I bought a pair of sandals a few weeks ago from M&S in Kings road, London. Last Monday night the heel of one snapped totally in half as i walked downt eh street! Sadly it was at the beginning of my commute home so I had to walk on tip toes to the tube, stand on top toes ont eh tube, and while walking through Paddington to…
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Rights when buying a Lenovo online?
OH wants to buy an IBM Thinkpad maybe from Toye Computers. However their website has no T&Cs and they say (verbally) that it's not their policy to take back unsatisfactory products ordered online within the first 7 days, even if unused except for being turned on once to check if it's acceptable. Even a faulty product would…
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Barratts shoes dragging their heels!!!
Newbie here - be gentle. Last month from Barratts I bought a pair a wedge shoes (£20) to take on holiday. Loving the shoes I threw away the receipt (yeah lesson number one learnt), and headed off to Egypt. During the first hour of wearing the shoes the pair just completely disintegrated - the heel became so distorted that…
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Tesco Price Hikes
Was at Tescos a week ago Saturday and got a good buy on Tesco Value Shortbread only 9p a packet so bought 4 pks as hubby loves em,went back on Saturday just past thought id buy some more was digusted to find that they had increased in price by more than 400% to 39p okay they only 39p but when your trying to save some money…
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Consumer Advice Needed
Hi, I wonder if someone can help me. Last week I bought a gas barbecue from an online reseller. When the barbecue arrived, I immediately noticed it was damaged. However, as it was fairly minor damage and I had planned my whole weekend around the barbecue with friends/family visiting etc, I decided to accept it. When we…
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Dabs
Bought a laptop from Dabs. Didn't like it. Sent it back. No questions asked, full refund given. Very happy with their customer service in this instance. Don't know why my avatar looks so grumpy. Smile - damn you house! Smile!
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Grrrrr.... Cheap Ink Cartridges.
I've just had to change my ink cartridge because it has run out of RED, it hasn't been used much and still shows three quarters full.
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White marks on clothes.
Is it my fault for using the wrong powder? I bought Ariel Champ White with the tennis thing on it, mainly because it was on offer, I am wondering is it only for 'whites' (doesn't say) as it's leaving white marks on my coloureds! I have had to do a few washes over again:mad: I haven't had this with other powders. Anyone…
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CIS + FOS = I lose!
Had claim for stolen vehicle "LOST" by CIS last Dec and every promise they made (times stated to reply, settle claim etc, calls/letters re sorting out the matter) were broken. I decided I had been messed around too much so informed them I would not deal with them or their 3rd parties as the contract had been breached due…
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American Golf Online
As usual forgot my Dad's birthday was looming and had no time to shop as was abroad with work. Went online and purchased 100 quids worth of gift vouchers (it's a big birthday - 60th!) and made a note that I needed them ASAP. The usual delivery time was 3-5 days but I recieved them by registered post at no charge the next…
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National Express 'Funfares'
Saw a great deal with National Express into London for £1. But when I tried to get 3 more seats for hubby & kids, cost came to £100+!!! Yet when I went back in, I was able to buy 4 seats as an Adult for £1 each again. So if the seats exist - why are they charging £1 each for them (£4), but if I buy them as 2 adults/2 kids…
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Legal and General
I hope this is th right place as I am new to this, if I should post this else where please let me know. i had a sickness policy with Legal and general to cover my mortgage if I was off work ill (sorry not sure of the correct title of the policy!) i had this policy for approx 2-3 years and never missed a payment. I then…
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Nesquik (flavoured straws)
Please boycott (dont buy) theese straws as they are packaging in the extreme and totally unnecessary also its spelt "quick" :(
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QuizCall
I know this is mostly our own fault, but I'm fuming mad with QuizCall! They let my partner run up a bill on my mobile of £2500, in one night! My partner got so carried away, she called QuizCall hundreds of times. What makes me so made, is they did not limit her to calling so many times on one day! Their service is open to…
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Dixons online
Dreadful company Thanks to Dixons I wasted a day out with the family I was expecting a delivery of a washing machine today after a slight delay....as per their email confirmation Did they turn up - NO Do they care - NO Will they compensate me for wasted time - Not a chance they say....we will see! I dont like…
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Royal Bank of Scotland
:mad: I have banked with the RBoS for over 7 years now and find their accounts and phone/internet services fantastic. As a graduate I operate a large overdraft from my student days which is reviewed annually. This time last year I went to take money out of a cashpoint on a Friday night, because we had a guest for the…
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Indesit's stupid staff
:mad:In my second last house, I purchased an Indesit K342 Gas cooker, three years ago. But it wasn't until I moved later that year I discovered a problem. It must have been because the kitchen was much smaller and we were more likely to brush against the cooker. When the oven was on the cooker heated up very extensively,…
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Figleaves WOW WHAT SERVICE
I ordered a couple of bras from figleaves, and after a week emailed them to see if they had definately sent them out as they hadnt arrived. She said they had but obviously got lost in the post. (by the way the email reply i got was in less than 3 hours from original email :eek: ). They then went on to say that they will…
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Debenhams - my GOD !!
My friend (it was actually a friend, I`m not just saying that!) .. took a handbag back to debenhams last weekend as some sequins were falling off and the stitching on the handles was coming apart.. theywouldn`t give her a refund, only an exchange as she didn`t have the reciept.. Then today, she went in, and found that it…
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Company hasn't refunded me and is ignoring all communication.
I placed a telephone order with digico.co.uk and they gave me a specific date for delivery. The item did not arrive so I rang to cancel it. They said that my refund would be back in my account within 2-3 working days. This was 6 weeks ago and they will not acknowledge my contacts by recorded letter and email. Without…
