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HSBC customer service
I very rarely go into my local branch to talk about anything, but every time I do I am greeted by very friendly and polite staff. Today I felt more like a fellow staff member or friend when I went in to discuss my overdraft limit. I have always found the call centre staff to be very good too. :T
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B&Q Shocking Service
We ordered a new kitchen on 15th Jan in the half price sale - told it would be picked from stock and delivered within 2 weeks. 4 weeks later no kitchen - so I phoned up and scheduled a delivery the following Friday - somebody would ring back to confirm it that day. Never did, so I went over (40 mile round trip) to sort it…
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Homebase ...and is this legal?
We bought a kitchen in December and had a voucher for 20% off, but could only be used at the weekend and we were booked in a hotel away. We ordered everything and I phoned on the Saturday to confirm it all, The sales girl phoned back and said the verification code was wrong and it wouldn’t accept my debit card.... NOW I…
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Dell Monitor
Not sure if this is really the forum but just wanted to bring this to others attention. OH bought me a new Dell PC for Christmas which for various reasons did not arrive until after (not Dell's fault) and I did not set it up until end of January. Concentrating more on transferring info from old PC and setting up the new…
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British Gas
Hey all, I need a bit of advice. On 11 Jan 06, our first house purchase was completed. A few weeks before the completion we arranged all the utlilitles, council tax etc to run from 11 Jan 06. We have gone with Powergen for combined Gas/Elec. The other day i received a letter from British Gas addressed to the "occupier"…
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lidl
need a rant...want to share my experience today in lidl with you guys... i only pop in there now and again for the fruit and veg...well today i went in there for some veg and dried pasta....as there is no signage in there i managed to find a stock filler nearby to locate the pasta...as i approached her i noticed she was in…
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Flipping Trainline
Just booked tickets to Newcastle on thetrainline, paid for them then realised that I might have booked to the wrong Newcastle (i.e. Under Lyme as opposed to Upon Tyne), so rang their so-called "customer services" team and tried to explain the situation to the gentlemen in what I believe is an Indian call centre. Firstly he…
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Somerfield managers attitude
Hi Last weekend I went to my local for my normal saturday afternoon refreshment. I drive for a living so I really look forward to my saturday 'down time' with only my crosswords to occupy me. After I had my customary 2 pints I then went to my local Somerfields as usual to buy a bottle of wine for the evening. I got the…
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Amazon.co.uk
I orderd a USB stick from Amazon. I got a confirmation e mail from them and it arrived. However, they have taken 2 payments from my credit card, alleging I ordered it twice in the same day(?) Everytime I e mail them, I get an automated response back telling me how to return the product that didn't even arrive. When I…
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Faulty Monitor - Samsung and Retailer diggings heels in - Help!
Hello, In August of last year I purchased a Samsung Syncmaster 710T from an online retailer (not sure if I'm allowed to say who). I've recently noticed horizontal lines running through the screen and also a permenant thick white line near to the top of the screen. I phoned Samsung and was told I need to test it on another…
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Comet - Extended warranties
My Apologies if this ridiculous policy has been posted elsewhere, or if there's a dedicted thread, but I thought people might find this amusing (as posted on The Motley Fool). http://www.comet.co.uk/comet/html/cache/633_242586.html Check out the price of the item + the cost of 3 years cover An extra £2.99 would buy two…
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Urgent Urgent, Help Needed - Vistaprint
I have walked into a scam I think. Last night I ordered business cards and address labels using a borrowed credit card. I became very confused when using the site and have got awful vibes about what this company is up to. I have to recover the situation very quickly as my partner is going to have a nervous breakdown whenhe…
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Amazon refusing to complete my order!
Hi All, I knew it'd only be a matter of time before I posted on the Vent board :( Apologies if anyone else has posted a similar message - I'm just really annoyed :mad: I recently took advantage of Amazon selling the Braun MR5550 Multiquick Professional Hand Blender for the low, low price of £22.48 (as did many other…
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Kiddicare - horrified!
Hi all. we bought a swinging crib from kiddicare for my son in november and have used it since. now he is 3 months old we decided to move him into his nursery, and when OH lifted the crib from where it was positioned (between our bed and wall) it quite literally fell apart. we haven't actually used the swinging feature as…
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Walkers Customer Services
I sent a letter to Walkers after I had 3 "oil soaked" crisps in 3 seperate packets in a row (i must add it was on separate days, i didnt just scoff them all in 1 day!) saying did they realise there was a problem, and I recieved in the post this morning £5 worth of vouchers for more crisps (heaven help the waist line.) and…
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American Dry Cleaners - please help
This is my first post and I hope I have put it in the correct place Can anyone help on a problem with American Dry Cleaners? I also find it hard to believe that an expensive dry cleaners can damage my coat and yet I am supposed to risk a further £98 to sort it out. American Dry Cleaners damaged my coat when they cleaned it…
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Bank gave out details to someonelse
Hi. I am writing this to get some advice. My friend has been having financial troubles since she moved to the UK as she has to pay back loans in SA. Her mom had been helping her by depositing money to her account. About 2 weeks ago, her mom was depositing more money into the account and decided to check on how her…
