lidl

hellofreebies

need a rant...want to share my experience today in lidl with you guys...
i only pop in there now and again for the fruit and veg...well today i went in there for some veg and dried pasta....as there is no signage in there i managed to find a stock filler nearby to locate the pasta...as i approached her i noticed she was in some deep conversation with a customer/friend...something about last night or what ever....i stood there politely for her to acknowlege me but she continued to deep in conversation....after 30 secs or so and realised she had no intention of breaking off her chat...so i quipped "sorry i dont what to butt in but could you tell me where your dried pasta is?" the assistant tutted and muttered something about it being on the back wall....anyway got my goods and headed for the checkout...as i joined what i thought was the end of the queue..."excuse me but im next" i heard some woman say nearly ramming her trolley at my feet...."woow" i responded..."ok lady its not a problem..go ahead" she was in the queue but was forming a L shape with it so thats why it wasnt obvious...anyway she was a bit embarrassed and kind of muttered sorry just that im in a rush...yeah well aint everyone i thought....

so here i am behind a queue of 5 half filled trolleys on one check out.....as the manageress was nearby i asked her when in the week they open more then one checkout as im always faced with this everytime i pop in there for a few things (i keep forgetting to remind my self that you cant just pop in without 20 minute queue wait) anyway she told me it was policy to just keep one open this is to keep cost down!!! So i asked why do you accomodate 6 checkout lanes? why not just have one so you got more floor space to stock more goods? no we need them maybe at xmas was her response!! she was fobbing me off and insulting my intelligence or so i felt!! so how you pay your staff to kill time chatting to their friends but they are not available to sit on a till? this is our till policy sorry she said looking smug!! I was fumming!! how can a bussiness make there customers wait unnecessary when its good customer care to just get a member of staff to just jump on a checkout for 10mins to clear the long queue.... any she even had the cheek to say i was holding the queue up making a fuss!!

my impression is just because they sell cheap tat means they can treat there customers like there rif raf........needless to say i shant be going there again!!

maybe its just this one store...anyway i stand to be corrected if anyone else has had amazing customer service from lidl

Symbeaux1

Sorry to hear you had such a bad experience, Thursdays are when the contents of the 'middle' non food special items , is changed, today was especially bad because it was all the gardening stuff. We waited a long time in the queue today as well (although not yours , we only have 3 tills anyway, but they were all open so the manager of your store was telling an untruth) but we were buying the gardening stuff as well as everybody else so couldnt complain really. You will never get outstanding service in our Lidl but I've discovered good service is quite rare in some of the bigger shops now anyway. So try again but avoid Mondays and Thursdays if possible.

elaine373

I quite agree that going into Lidl`s can be a bit traumatic. When i go, i keep focused, keep my head down, get into line and give no opportunity to any-one to push in front, I expect no manners and no help from staff( previous experience has made me come to these conclusions). saying that, I love their goods, and still pop in from time to time.

Threadhead

Any time i've been in our lidl the other customers are ace! You always get a bit of chat and a laugh waiting at the checkouts.

The staff are a different matter though. There's one guy in particular who thinks he's too good to work in lidl. Obviously NOT, mate!

ariba10

If you do not like it why go there?

jackieb

Complain to Lidl's. A local man I know complained that the trolleys were too deep for short people and there were no baskets and they were probably losing customers because of this. He got a letter from someone in Lidl's management thanking him and he got a bunch of flowers and some groceries. And we now have baskets.

Cheap tat? A lot of their stuff is really good. A lot better than some of the 'quality' supermarkets.

The staff at our local Lidl's have always been friendly. I don't go on a Monday or Thursday unless I see something in their flyer that I really want. Then it's every man for themselves.

hellofreebies

ariba10 wrote:

If you do not like it why go there?

thank you for you helpful suggestion....did you not have anything positive to say about lidl either?

hjb123

I would complain to the head office if nothing else after all they need to know what is happening in their stores - and start shopping at Aldi if there is one nearby!!

candygirl

As i've said before, im my experience, the lidl staff seem to be very bolshy compared to aldi where theyre always pleasant and friendly.

Fifer

The staff in our local Lidl are very friendly and helpful, particularly the manager. There's often only one till open but she always opens a second if the queue gets too long. I've found the quality of most things I buy there to be excellent (much to my surprise initially).

hellofreebies

i did call cs when i reached home that day...but the attitude from the call assistant stayed neutral with only the offer to pass my complaint to the relevant dept. wasnt impressed at all! i mentioned that surely i can not be the only person ever to have complained about this ludicrous checkout policy...she confirmed im not...and she was sure that the policy hasnt changed since either!

ok..so today i get a response from them apologising for the poor customer service received....

it goes on to say...

i would reassure you that our aim is always to minimise the amount of time spent waiting at the checkout...........the district manager responsible for the store will now take the necessary steps to address this issue to ensure there can be no re-occurrence.

the letter encloses a £10 voucher....think the letter its worth its weight in gold be cause if i was ever desperate enough to go there again i will rub this letter in her face in front of a long line of queuing customers!!

it make me think though....who do these employees think they are...too good to work in lidl!! i guess lidl dont give them any perks to keep their costs down!!

sorry i mean no offence if your one of those caring and helpful assistants that work in lidl...its people like you that making our shopping experience a pleasure.