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Mobiles

Archives for October 2020

Cost for iPhone 7 screen replacement
Can anyone advise me how much it would cost to replace an iPhone 7 screen?
BT Incorrect billing - Refund issues
Hi I am not sure if anyone can advise what to do. I found out today that I have been paying for an additional line of £17 a month for the last 24 months. I have queried it with them and after 5 departments and 1 cut of and 1hr and 30 mins on the phone they admitted that it was a problem on their side but they would only…
Sky mobile data and billing help
Hey guys i have been on sky mobile for just over 2 months and have the flex data plan, just wondering if when I pay my bill at the start of the month and then i change my data allowance will it automatically be added there and then or will I have to wait until the next data renew?
can i move my number from one o2 sim only tariff to another ?
currently on monthly o2 contract........ have seen the much much better tariff advertised on uswitch that is available direct from o2 . Did a live chat with o2 to see if they would give me same tariff but wouldn't . If i take out a new contract on the uswitch offer it will have a new number ... these days can you port your…
sim card registration failed
Can anyone help ? I am trying to change from O2 to Sky mobile. The o2 sim went dead today so i put the Sky sim in. Message said registration failed. Phone now needs a code. Think its a restricted code. The Phone is a Nokia 6300 IMEI is 353191033422023
£10 cheque for samsuung s10 lite
Did any one get the samsung s10 lite in August? If you go via the Mobiles.co.uk you get a £10 cheque within 2months. I never got the cheque so phoned vodafone and mobiles.co.uk and they both said it wasnt them that offered the £10 cheque, so who was sending the cheque?? many Thanks
Three network blocking Google
Hi guys Got a 3 broadband hub, its been running fine but the last 2 days we cannot get onto google stuff like we was trying to do an order on iceland's website, after we sat and typed everything into the website and went to pay it keeps saying your not connected and this happens to Google drive we cannot connect to it.…
EE - 30% monthly contracts and 20% SIM only plus Amazon voucher
Hi all, Been given these codes to share, to be used on ee.co.uk FandFX2BS36QFM FandFV8FTCRD2R FandFSTQJVL4VL Cheers!
Mobile phone company
Can someone please help with this query. Can O2 keep my telephone number if I have defaulted on the account. I was in difficulty regarding payments and contacted O2 to arrange a payment plan but they were not interested and closed my account, referred the debt to a debt agency and kept my number, which I purchased many…
How do I reunite the iPhone owner with their phone?
Hi All, I found an iPhone (working and still with some battery charge) in the park. I'm not familiar with Apple products (I've got an Android). I have already posted on local Networks - can anyone explain how I can work out how to get this phone back to it's owner before the battery gives out?
Mobile insurance
Over lock down I kept a better eye on bank statements. I have now noticed that I have been paying 7.99 for insurance on a phone I haven't own for a couple of years. Would I be entitled to a refund?
3rd party phone contracts
Hi, are 3rd party phone contracts any good because I'm into my 3rd year on my phone with was a 2yr deal and now taken up a sim only deal which is cheaper as,at the time,my phone was in good condition and working fine but now I've started to experience problems with the phone,(incoming and outgoing calls and the battery).…
Three annual price hike
I have just left Three, however this morning I received notification of an upcoming change to their terms and conditions. Previously Three increased the monthly charge by the RPI (currently 0.5%), however they are changing the T&Cs to increase the charges by an annual fixed amount of 4.5%, as opposed to the retail prices…
Moto G5 Keeps Restarting Itself
This is a 2nd Generation G5 running Android 8.1. It has taken to restarting on its own sometimes when it is in use but also when it it not and I am alerted by the sounds it makes as it restarts. Otherwise it seems to work normally.Is there anything I can do about this or is the phone just telling me it wishes to die?
CEDR and Virgin Mobile
I wonder if anyone else has experienced a similar problem. I had a dispute with Virgin Mobile. We could not come to an agreement and there was an offer to use arbitration with CEDR. So I opened a case. CEDR agreed to take it on and ruled in my favour. VM accepted the decision and agreed to pay compensation, which was due…
Mobile firms to be banned from selling 'locked' phones - MSE News
Mobile companies will be banned from selling 'locked' phones which only work with their network, under new rules coming into force at the end of next year... Read the full story: 'Mobile firms to be banned from selling 'locked' phones' Click reply below to discuss. If you haven’t already, join the forum to reply.
MOBILE phone firms will be banned from selling locked handsets
https://www.androidcentral.com/uk-regulator-announces-ban-sale-locked-mobile-phones
Keep old number get new SIM only deal
I am updating my phone and want to keep my old number when changing my SIM only contract, but I need to get a new SIM because my new phone only takes a nano SIM card. Can I get a new SIM only (nano) SIM and use a PAC to keep my old number?
Tesco mobile phone recycling for clubcard points
hi...used to collect quite a few points by recycling old mobiles but not had any for years. Got one now but can’t find any info on how to recycle it. Has it atopped does anyone know please?
Mobile Phone provider charging for Facetime audio calls
I was notified by my mobile phone company that there is a £220 charge for ringing my son abroad on an international call. I was using Facetime audio at the time over a secure wifi connection. I have since learned that if the person I am calling WIFI drops I can be charged for an international call on my mobile phone…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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