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Mobiles

Archives for October 2020

EE
To follow on from my prior post. I am just asking a General Question what compensation others have received for Poor Service? Missed apointments, My EE App not working, Service down ect What resolutions have you received for proved sold wrong phone? Eg sold iphone received Samsung.
Activate an ee sim abroad
Hi, How can I activate an eesim while abroad? The thing is i am sitting actually in Germany and need to work here.
Merged: EE Sim Only
This discussion has been merged.
Samsung A71
How much do you pay a month for your contract?x
EE compensation
Hi I was sold an upgrade Samsung A72. The mobile phone ordered wasn't a Samsung A72 but an Oppo A72. On sales telephone conversation. I was clearly sold a Samsung A72. I didnt know but Samsung A72 phone hasn't be released yet. Should EE have to match to a like for like, same or higher speck deal on a phone? To add was…
Very cheap mobile market
Hi, If I see the prices for mobile data in Greece Germany or Belgium we should be very lucky about our very cheap prices for mobile data. What do you think about it?
Use your SIM for 2 Years abroad
I did exactly this with my O2 Pay as you go in Greece and Germany. If you see their prices you would understand why. I am on the 100 GB plan. :)
I.D. Mobile for Mobile Tethering
HiI would be interested to know if anyone uses I.D. Mobile for mobile tethering as a replacement for home broadband. I've used both Three and Smarty to good affect in the past. I.D. are now offering competitive deals so I was going to give them a try. Any experiences would be most welcome. I'm assuming network performance…
Contract charges after contract end
I had a phone contract with Vodafone, and contacted them in Aug 2018 to say I wish to cancel it as I was moving abroad. I was told the cancellation fees were more than paying for the rest of the contract until Feb 2019, although I could cancel in Jan 2019 to avoid the last months fees. I was NOT told anything further about…
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Is there a mobile network that uses O2 that I can get unlimited texts/mins + 1-3GB data for £5 ?
I live in a ground floor flat in Greater London and the reception is poor, when I first moved here I was on three but I barely got one bar of service so I changed to O2 pay-as-you-go and I get a good four bars but now I want to open a Sim only one month contract plan I see Lebara have a great deal here for £5 unlimited…
Is Tesco Mobile playing fair with replacement phones?
I bought a mobile phone for my daughter from Tesco Mobile 30 months ago (Mar 18) specifically so that the phone purchase credit element of the monthly cost would complete about now and coincide with her starting university (when the money could be used to part support her living expenses). Sadly, she damaged the phone in…
Fonehouse returns policy - lack of info re.costs of return postage. Beware!
Hi - I recently used the MSE recommended deal to order an iPhone SE on EE using Fonehouse. I received it in good time but decided I want to cancel the order so contacted Fonehouse, as per their '14 day returns' policy to arrange this. I assumed this was standard 'cooling off period' policy, but apparently not. I was…
Iphone 12/12Pro Pre Orders
Hi Guys I ordered Iphone 12 Pro 128GB Pacific Blue o2 upgrade from Mobilephonesdirect all it says on order is Pre-OrderWe've received your order and currently awaiting our first shipment of this newly released handset. Please keep an eye on your emails for further updates and your account section for estimated delivery…
Three via Fonehouse Sim offer with cashback - not honoured.
Hello, The Moneysavingexpert offer that expired on September 30th this year at 23:59:59 on the Three network £8pm with £20 auto cashback (£6.33 equivalent PM) for 8GB and unlimited min and text a month was not honoured by Fonehouse last night. I purchased 3 SIMs on September 30th, clicking through the sponsored link on…
Pensioner question
I'm writing on behalf of my mother. She is 83 and currently has a pay as you go phone with Vodafone. She recently got a new phone, still without internet features. Her pay as you package has recently changed to Vodafone one plan, but feels her account balance has gone down too quickly, because although she's only sent a…
Samsung S20 ID Mobile Deal - Help
Wondering if someone can help. I want to go ahead with the following deal but the grey is out of stock and my partner would prefer the pink version. Does anyone know how I can get the pink version for the same price please? https://www.broadbandchoicespartners.co.uk/goto?linktrackerid=9617&tsid=39790
Leaving onecom
I mistaking my several years ago joined Onecom as Vodafone’s partner. I have 4 phones with Onecom but would dearly love to leave them to go back to dealing with Vodafone. How can I do this?
3.5 months with no signal on O2 - how do I cancel?
Hello,I wondered if anyone could offer any advice on this problem? My mobile contract is with O2. I have not had any service at home since the end of July. This also extends to the wider area, sometimes having to walk 10 minutes from home to get any reception. I was informed that this was due to a problem with a mast that…
Browsing history - iPhone - Safari
I use Safari on my iPhone. It only seems to keep the browsing history for the past two weeks. Is there a way to change this to longer?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
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Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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