Three via Fonehouse Sim offer with cashback - not honoured.

ash3001

Hello,
The Moneysavingexpert offer that expired on September 30th this year at 23:59:59 on the Three network £8pm with £20 auto cashback (£6.33 equivalent PM) for 8GB and unlimited min and text a month was not honoured by Fonehouse last night. I purchased 3 SIMs on September 30th, clicking through the sponsored link on this website. The 3 SIMs were delivered 3 days later, which I successfully installed with a PAC number for each to bring 3 pre-existing numbers across from Virgin Mobile.

Three issued the first bill for each of the 3 numbers and last night I forwarded each bill, along with the details requested using Fonehouse's Cashback Redemption Page/Form (easily found on their website). Several hours later I received a reply email from Fonehouse for each of the 3 SIMs with the same reason in each email as to why they will not be honouring the cashback, namely:

The reason for this is: Our records show you did not have a cashback promotion on your order..

Fonehouse included a 'support' email address if I require further assistance.

Moneysavingexpert advertised a sponsored cashback offer which has yet to be fulfilled by the retailer.

Can anyone advise?

Thank you.
Ashley

JJ_Egan

Link to the offer please .

have you contacted MSE ?

mnbvcxz

Guessing
https://web.archive.org/web/20200929172813/https://www.moneysavingexpert.com/mobiles/cheap-sim-only-contracts/

https://www.moneysavingexpert.com/redir/3dfbdca4

Says auto cashback? Doesn't mention submitting bills. Did you choose a different offer? Does you order confirmation email mention anything?

You may need to tell them you changed the phone number if it's confusing things.

ash3001

Thank you for your replies.
@JJ_Egan I haven't contacted MSE yet. Wanted to assess the issue in the forum first.
@mnbvcxz Yes, that's the page, and the affiliate link, precisely. Here's the exact SIM offer:

This was the offer i chose on the Fonehouse website. The order email didn't mention anything about the cashback offer though.
I'll send them an email to confirm whether they'll be fulfilling auto cashback within 3 months and then update here.
Thank you again.

ash3001

Hi! Just to round this one off. I did get an email reply from Fonehouse customer service to say that auto cashback would be completed around end of the 3rd month of the 1 year contract. If was definitely worth checking and I hope this helps others who need a little reassurance.

Best wishes,
Ashley

Babycakes

I was meant to have received auto cashback within 3 months.  Nothing has arrived.  How is this meant to be paid?  Have I been scammed by Fonehouse?