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Carphonewarehouse/O2 upgrade
Hi, Recently Carphonewarehouse have been trying to contact me to upgrade my phone with O2 as they said I was entitled to as it had run out of contract in 2018. Unbeknown to me I did not realise they had cut ties with O2 in March this year. I went ahead on good faith and switched to Vodafone. I got my last bill through with…
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Three voicemail persistent notification
I've been with 3 a while and have just got a new Samsung phone. I don't use 3's voicemail but use the Hullomail app for voicemail. The problem is I keep getting a notification from 3 voicemail that says New Voicemail. I tap it and it dials 3 voicemail which says I have no new messages. The notification won't go away unless…
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Vodafone & Lowell CCJ
Hello It came to light end of last year (Nov 19) that my husband had a CCJ for a Vodafone for just over £3k. We paid it immediately soon as we realised. He had a phone contract with Vodafone but cancelled in March/April 2016. It was due to renew the contract but the bills were never correct the final few months. He…
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Lebara Refuses to provide VAT receipt or VAT invoice
Hello.I've just got a new Lebara SIM card and mobile mumber which I have activated so I could login to my account. What is my surprise when I am trying to get a VAT receipt/Invoice and there is nowhere within my account where I can get it.Then I decided to get in touch with them via a chat, but they said " I am afraid that…
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3G phone on 4G network
Can I use my 3G non-smartphone on a 4G network?
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THREE MOBILE
Have used 321 now for a number of years and been quite satisfied with the service But recently had to use the £10 add on service Have chatted with the company on numerous occasions trying to obtain a ruling on the procedure they follow if two add ons are bought Sometimes they agree with me and other times they give a…
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iPhone 6s - locked don't know carrier
Is there an easy & free way to find to find out who the carrier is, so can either get their SIM or unlocked. TIA
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Virgin Mobile PAYG
Use it just for receiving calls and for Banks etc, not put any credit on it for more than a decade, today received a text saying if do not make a call/send a text within next 30 days service will be terminated, does anyone know if making 0800 call/ sending free automated text saying run out of credit can you phone me…
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Anyone have problems with 3 deal through mobilephonesdirect?
From Martin's weekly email So I got my PAC (eventually... had to call BT..), and filled in the forms for the 3 SIM deal. I assumed everything was done. But then I got two emails from mobilephonesdirect First mentioned a credit check by 3, and "We have submitted your account application with Three who have advised that the…
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Three - 3 weeks and counting for PAC code
I have requested a PAC code from Three approx every other day for 3 weeks now. Each time it taking about an hour. Initially by SMS which failed, then by chat, then by phone. I logged a complaint & got a reference number but nothing has happened. I asked to speak to a manager twice and both times after waiting, they hung…
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Pay as you go mobile phones
Can anyone recommend an easy to use pay as you go mobile please? I've had a (probably vintage now) Nokia for years. I'm looking for an inexpensive mobile with large screen, good camera, ease of use for work & Instagram etc. I'm with ee but also have a laptop with a dongle with three. Help! Trying to find the cheapest is…
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Three messed up with my credit file
I had two mobile accounts with Three for more than 10 years. Recently I moved one number to Sky mobile. All went without any issues. Then my second line, which my wife was using was disconnected by Three. When I called Three they said there has been a fraud block had been applied and they cannot discuss anything until that…
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Mobile charges from U.K. to EU
I’ve just discovered that calls made FROM the U.K. to EU countries are chargeable (at least with EE), but not chargeable TO the U.K. from EU countries. I thought that the status quo was to remain until at least 31 December 2020 or until Brexit was a done deal. Can anyone tell me when the regulations changed please?
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Leaving Virgin mobile within 14 day cooling off period
Hi, I have phoned up customer services and have ended my contract within the 14 day cooling off period and have been given a PAC. The advisor said I had to use the PAC within 2 days - does this mean I would then get charged £8 for the next billing cycle? Just concerned that if I don’t PAC within 2 days I then get locked…
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high battery usage
I was about to throw my i phone 7 as the battery power was disappearing rapidly but following my wife’s search of the internet I switched off bluetooth only activating it when needed and low and behold new phone not needed battery usage returned to normal. I hope this may help others as apple are passed masters at getting…
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Transferring all the Google stuff and apps from old phone to new
I've got a new Samsung M31 phone (Android 10) and am wanting to transfer all the stuff from my previous Honor Play (Android 9). In the past I've found it quite easy to do via the menus as my backup was stored in Google Drive and it all went quite smoothly. I ended up with all my apps on the new phone. This time I'm finding…
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Calling business mobiles
I have just found out the hard way, that ID mobile do not include business mobiles in your minutes allowance. I didn't even know there was such a thing as a business mobile, let alone that it was excluded from minutes. Is this a thing that many companies do? What other companies exclude business mobiles from allowances?…
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Different balances in the final bill with Three
I would like to seek an advice over the final bill with Three. I recently left Three, and took a process of cancellation through their website. At the end of the process where I could get a PAC, the page also showed the outstanding charge of £10.27 which was the same amount of my monthly fee with Three, and I thought I…
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iphone 6s needs charging
I have got a iphone 6s on a monthly contract through EE but what I am finding annoying at the minute with this mobile it's that it always needs charging all the time, even when I am not using it, the battery goes down quite a lot, does anyone know any tips on how to reduce the battery going down faster then normal? It's…
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When should I request my PAC code?
I started my Vodafone sim only contract on 01/09/2019 (date of first bill) and I would like to end it now as I will be looking for a better deal. I would like to request my PAC code via the text message service but not sure when to do it. I have been stung before with 3 when I thought I claimed my PAC code at the right…
