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Three - 3 weeks and counting for PAC code

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Three - 3 weeks and counting for PAC code

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stphnsteveystphnstevey Forumite
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I have requested a PAC code from Three approx every other day for 3 weeks now. Each time it taking about an hour. Initially by SMS which failed, then by chat, then by phone. I logged a complaint & got a reference number but nothing has happened. I asked to speak to a manager twice and both times after waiting, they hung up. Apparently it is not able to be requested through the normal SMS & it needs to be done manually in the back office. They apparently tried the back office once and it failed too

I'm really at the end of my tether with them, any suggestions?

Can I report to Ofcom? I presume that will take quite some time to get anywhere?

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