Three voicemail persistent notification

Murmansk

I've been with 3 a while and have just got a new Samsung phone. I don't use 3's voicemail but use the Hullomail app for voicemail.
The problem is I keep getting a notification from 3 voicemail that says New Voicemail. I tap it and it dials 3 voicemail which says I have no new messages.
The notification won't go away unless I go through a rather complex set of actions that I managed to research online. The problem is that the notification then comes back again later.
I've contacted 3 and asked them to turn off my voicemail facility but still I get these notifications.
I've added the number they come from to my contacts and then blocked them but still they come in.
I'm wondering if anyone else has had this problem and found a cure!? 
Thanks

Neil_Jones

Saved any messages on your voicemail?

Murmansk

Neil_Jones said:

Saved any messages on your voicemail?

No, not used 3 voicemail for a year or more, and now 3 have turned it off at my request. Three have now suggested rebooting my phone will cure it so I'll try that and report back

liggerz87

you may have to activate 3 voicemail again leave a message listen to it them delete and then ask 3 to deactivate voicemail 

Murmansk

After a reboot the problem is still there.

ivinsp

This used to happen on Orange, if it's the same then you have to leave yourself a message and delete it, that should solve it, fingers crossed!

Murmansk

ivinsp said:

This used to happen on Orange, if it's the same then you have to leave yourself a message and delete it, that should solve it, fingers crossed!

I've now tried the technique highlighted here as two people have suggested it and it did sound very hopeful, but still the problem persists.

The problem notification seems to be coming from the Call Settings system app which is part of Android and the people at 3 seem to feel it's "not them" and have suggested I contact Samsung, which is what I plan to do next

sdduk

Murmansk said:

ivinsp said:

This used to happen on Orange, if it's the same then you have to leave yourself a message and delete it, that should solve it, fingers crossed!

I've now tried the technique highlighted here as two people have suggested it and it did sound very hopeful, but still the problem persists.

The problem notification seems to be coming from the Call Settings system app which is part of Android and the people at 3 seem to feel it's "not them" and have suggested I contact Samsung, which is what I plan to do next

It's a setting on the phone its not Three....I had the same problem a while ago with my samsung galaxy s6edge 

This is what i did.
Go to Settings
Apps
3 dots top right
Show system apps
Phone there are 3 of them
Press on each one Under storage and clear data on each of the Phones apps.
Then reboot your phone.

Murmansk

It's a setting on the phone its not Three....I had the same problem a while ago with my samsung galaxy s6edge 

This is what i did.
Go to Settings
Apps
3 dots top right
Show system apps
Phone there are 3 of them
Press on each one Under storage and clear data on each of the Phones apps.
Then reboot your phone.

Thanks for that it sounded very promising, a bit like what I've been doing but using the three Phone apps. 
I've done it and still the rogue notification come up instantly on re-boot. 
It's the Call Settings app which seems to be producing the problem notification but all of the options are greyed-out. I can do Storage and Clear Data but it does no good. Can't really influence the app other than clear the data.

Murmansk

I've just put another 3 SIM into the phone in place of the normal one and the problem does not happen. This makes me wonder if a way round this might be for me to request a new 3 SIM and ask 3 to transfer my number to the new SIM - rather as would be done if I'd lost or damaged my SIM?

sdduk

Murmansk said:

I've just put another 3 SIM into the phone in place of the normal one and the problem does not happen. This makes me wonder if a way round this might be for me to request a new 3 SIM and ask 3 to transfer my number to the new SIM - rather as would be done if I'd lost or damaged my SIM?

That sounds like a stubborn bar lamb.
If it's ok with a different sim i would give it a go and order a new sim as you said.
it's easy enough to transfer your number to a new sim....
I know how you feel it took me about a week to find a solution it was really peeing me off.