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Mobiles

Archives for January 2020

Vodafone....am I over reacting ?
Afternoon all Had a row with Vodafone complaints team today.....your opinion pls I pay my bill each month by card....not direct debit....so it appears for the January bill it got processed twice by Vodafone....a error they admit to....they took 2 payments. I go online chat and the guy says he needs my bank details for a…
New Mobile problem?
So i got new mobile from Tesco And soon as I turned it on, it was booted in flash mode ? This can't be normal ? Will it be tamperd with ? :( Sorry am abit paranoid, My phone not fault or something is it ? How can I check everything cool
giffgaff goodybag changes from the 26th of February
Both the £6 and £8 goodybag will now have unlimited calls (45,000 minutes) and texts and the £20/25 goodybag will have a permanent increase from 40 GB to 80 GB https://community.giffgaff.com/d/33064069-we-re-adding-more-to-some-goodybags-in-february
o2 - Maximum refund?
Turns out o2 have been charging me for a 2nd mobile phone for 13 years! Have queried the payment via o2 and carphone wharehouse multiple times over the years but always ran into a wall of bureaucracy and got exasperated and gave up. Over the years, it adds up to almost £5000. o2 have admitted fault and have offered me…
Virgin problem
Last night I contacted virgin because I wanted to no what my options were for an upgrade, the operator told me I would only get £4 for my current phone as the keyboard works intermittently. He then explained I had £180 left on my contract, after he worked it all out he offered me a contract of £31 a month this was £13 to…
Temporary data upgrade possible with Lebara?
I'm looking to move away from Plusnet Mobile as I can't get a reliable signal in my home. Through trial and error I've found that Vodafone is the only network that is reliable at home, so I'm looking for Vodafone-based MVNO to replace Plusnet Mobile. I'm a low volume user (<60 minutes and < 1GB per month), so Lebara looks…
i phone 11 not showing names for contacts
Those friends who have i phones are not showing names, only their contact numbers in i message, were showing yesterday but now they are only showing numbers in i message, I have done everything suggested online - any ideas anyone
So would haggling with o2 work
Hi all quick question. Due a upgrade with o2. Has anyone haggled to get a better deal and did it work?
Iphone Activation Lock
I bought a second hand iphone 5 for my partner for Chrismas but it has an activation lock on it, requesting I should type in the Apple ID and password that were originally used to set up the phone. I'm not clued up on this as I have always had android phones, but she wanted an iphone. What does this exactly mean and can I…
Pay as You Go or cheap contract?
Hi, I've had a work mobile for 7 years with all calls, texts, 4G etc. paid for but I'm now changing my job within the company and they've kindly said I can keep my phone (Samsung Galaxy S7) but they will take me off their corporate phone package. Its been so long since I've had a contract that I'm worried I'll be talked…
monthly sim only cheap deal ID network
Hello I used to have a plusnet monthly sim only which was at a great price £5 for 1.5gb data unlimited mins & texts , however EE coverage is now really bad locally For the time being swapped to giff gaff £8 goodybag , but only really need 1 gb of data so not the best value for money Looking at 3 network virtual network…
Plus net sim
Does anybody know if there are still problems with keeping your number when switching to plus net sim only deals?
iPhone XR - avoid
I bought an iPhone XR in June 2019 - and I am beyond frustrated. Since Apple's October 2019 software 'upgrade', the phone cannot maintain a reliable connection to the O2 network - I have no idea if this applies to other networks but there are countless reports online of the same issue with the O2 network. Two days ago, I…
Monthly plan / contact new
Hi everyone, a quick question. Do vigin mobile run a harder check ? I try to get a mobile contact but was declined du to credit check ? How do these checks work with mobile company ? Does it matter what bank card I use ? Does run check on my actual card ? Or my overall financial history ?
Plusnet £50 MasterCard issue
Hello lovely people, Last April my partner and I took a 12 month sim only contract with Plusnet mobile. Promotion at that time was 5gb for £11,50 a month and £50 MasterCard. The instructions how to claim the card should of been send by email within a month but that never happened so I have started chasing them. Now they…
New phone
Last Wednesday I bought a cheap smartphone as I've never had one. Only problem is the battery is separate but there appears to be no battery compartment to put it in! The "instructions" that come with the phone are useless. I don't want to force the back off if it's not meant to come off, any ideas? It's an Alcatel 1 phone.
Two broken phones in two year contract and they want me to pay them
Hello, Just looking for a bit of advice regarding a phone contract I have (which is up in September). I got a refurbished iPhone on contract, and after about a year, the screen suddenly stopped working correctly. I keep the phone in a waterproof, shockproof case with screen protector, and I knew I hadn’t dropped it or got…
Problem with Three Mobile and Sim Only contract.
Hi all, my first post on here, thought this would be as good a place as any for advice. My missus has been with Three Mobile on a Sim Only deal, which was not in contract and she was being charged £28 a month for unlimited 'everything'. However, she discovered that she wasn't using even 10GB of data every month, and due to…
Poor Smarty network not always piggybacking off Three network
I like Smarty very much but often no signal when my friends (standing next to me) on three have great signal. Not great response from smarty cust services. Interesting last email i cut n paste here. The coverage you receive with us may differ from what you rece Iive with 3 as we don't use all of the same towers as them. I…
Virgin Mobile appalling practices
Virgin Mobile appalling practices I have a PAYG Virgin Mobile. They keep changing prices and T&Cs with zero notice. Is this normal? They did tell us that they would hike their texts and call prices to £2 a text/call a day, which was already shocking. And now I find out they charge me 26 pence just to check my voicemail.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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