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Mobiles

Archives for January 2019

Using mobile abroad
I'm no good with technology, so looking for some basic advice. I have a monthy plan with Plusnet paying £6.00pm Off to Egypt soon, I know if I use my mobile abroad it'll be expensive, I'm confused about getting a sim card whilst in Egypt If I buy a local sim and use it in my phone, does that mean I'll have a different…
Don't fall for high-data deals - most users need less than 3GB a month - MSE News
Over two-thirds of mobile phone customers use less than 3GB of data a month, a poll of MoneySavingExpert users has revealed - as new analysis from Citizens Advice warns £800 million is wasted each year on unused data...Read the full story: 'Don't fall for high-data deals - most users need less than 3GB a month' Click reply…
Mobile mast question
Do mobile masts not have a back up battery that should kick in - in the event of a loss of power to them ? We had a power outage, two weeks ago and I lost my mobile connection.......it came back, a few hours after the supply returned. Just wondered because BBC weather warnings say "mobile phone coverage may be affected by…
IMS wifi calling notification on Galaxy S8+
Since installing wi-fi calling on my S8+, I keep getting an IMS notification on the top left of the screen. This takes the form of a telephone logo, and when I swipe down the message says: 'IMS Service Vodafone wifi call' This happens all the time, whether or not I'm on the phone. I swipe it away, but it comes back sooner…
Recommendation for in car mobile phone holder please
I have a 6plus in an otterbox case, any in car holder I’ve ever bough has been useless. I might trade up to the new big iPhone soon is it the Xmax or xplus - whatever it is & I’ll probably put it in another chunky otterbox case. Can anyone recommend an incar holder (for when I use it as a sat nav)? Don’t mind if it’s a…
Company changing plan without approval
Hi . I was wondering if it was legal for a telephone company to change a customers mobile plan without their approval. Vodafone decided to change my £ 10 a month Big Value bundle to Pay as you go 1 . I dont use my mobile very often but they are now charging me £ 1.00 a day for every day that I use it. I have cancelled it…
iPhone Issue
Hi all, I have a query about what is the best thing to do next. I have an iPhone 7, 8 months old, and as of yesterday the battery takes ages to charge and the battery does not hold it charge. Should I take it back to Carphone Warehouse and ask for it to be replaced? Or if they can fix it will this affect my correspondences…
Cheap iPhone xs deals
Just in case anyone should be looking for a cheap deal on an iPhone XS. Anyone come across cheapiphonexs.co.uk They are advertising iPhone XS deals, but are they for real. Appears no contact can be made other than to process an order. Haven't gone all the way through it but have emailed them from site contact and you get…
Carphone Warehouse took payment, now holding as they think it’s fraudulent
My husband ordered (online) a new handset from Carphone Warehouse on his 0% card, £749 debited on 21st Jan saying delivery in 24hrs available. This morning we’ve chased up the order, only to be told they’ve cancelled it as their fraud team decided it looked suspicious. No refund has been received to our credit card and…
iPhone X not coming?
I just read that Apple has discontinued new iPhone X in the market? Is this news true? Did they make this move to enhance the sales of new iPhones?
New mobile and no 5g wifi
I have a new android mobile and although the spec says 802.11.ac, I dont seem to be able to see any 5G wifi networks. At home I have a Virgin Media SuperHub 3 and it has two wifi networks broadcast labelled <my-network> and <my-network>_5G. Also at work there is a 5G wifi and I cant see that either. Connects to normal wifi…
Sister receiving calls from stranger with same mobile number as our father?
For the last few days my sister has been receiving calls from the same mobile number as my fathers (it comes up with my fathers number) - but a stranger is on the line. My sister cannot understand what the stranger is saying so hangs up. My father still has his mobile (with that number) and it works fine. So we are just…
Three charged for extra minutes
Hi All, I have always had a cap on my account since 2013. Recently, I noticed that Three has charged me £100+ when I should be paying £29 only. I had a cap on my account so it doesn't go over my monthly allowances. I have been charged £313.51 more for 5 months. How do I get a refund of this? I have been with this company…
Recent Upgrade to SIM only deal
Hi all In December 2018 my phone contract with EE came to an end and a member of their store team called me to arrange an appointment. I advised him I didn't want to upgrade and didn't want to be locked into a contract, he advised a SIM only deal would be the best option. As this was just before Christmas i decided to…
Feeling really helpless with o2 :( Any advice much appreciated
Hi everyone, thanks for reading my post. I'm in a bit of a mess because I've just realised there's a huge black mark on my credit rating, in the form of 5 late payments end of September 2014 / beginning of 2015. These are all from o2. I've tried getting loans and credit cards over the years and only looked at clearscore,…
Three - £25 Amazon Gift Card for referring a Friend - possible SCAM + awful customer service!
If you are about to change SIM provider, you might be tempted to go to Three when you see their referral scheme: When do you get your £25? If you refer a friend to Three and they take out a 12-month SIM Only or phone contract online, you’ll both get a £25 Amazon Gift Card sent by email. According to their terms and…
Iphone 6 replacement battery vs new one
My iphone 6 battery seems to be pretty bad these days and not lasting very long so I have a booking with an Apple store to replace the battery which costs something £45, then I realized by looking online that I could get a new iphone 6 for £150 brand new. My current phones condition is in pretty good condition as its been…
BT SmartTalk Closure
I've only just spotted this: http://bt.custhelp.com/app/answers/detail/a_id/40735/~/bt-smarttalk-closure-and-withdrawal-of-service
EE 'upgrade' help please
I currently have three phones on my EE account, one of these phones, my wife's, is at the end of its 24m contract. The phone she wants next can be obtained via 3rd party reseller on a new contract for £36pm with no upfront payment, same phone and plan on an 'upgrade' as a loyal customer is £48pm. Go figure. I need to keep…
PAC code
WARNING - If you leave (Plusnet) mid contract without giving them 30 days notice they withhold the balance for the remainder of the contract. They don’t warn you when you request the PAC code as it is in their T&Cs. A fact not made clear enough!:mad:

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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